Hard Crash/CPU Restart!!!

if you look I have been here a long time well longer than it says here or even than this Avatar .. anyway...

Toady I removed some slow "crucial"667mhz memory(2x2G) and replaced it with my mobos proper 2x2 800Mhz its a Dell DXG061 Nvidia that came with JUNK RAMM I had upgraded too junk.. but read and got the 800 as upgrade was crap as well.. went with 800 DDR2 Matched pair @ 4 GB PC6Corsair

the issue both RC (the new) and the old regular client allow me about 3 minutes of rez (the RC is fast compared) time and I hard crash to a re start .. only on SL no other issues I do PHP I do Dreamweaver I do GTA 4 I do Corel and everything you can imagine with out a hitch.. but SL is hard crashing (didn't before this upgrade... I can run it on the bottom PC listed in my sig....WTF!!!!

I have un installed and clean installed from scratch with the same issue, I thought maybe I have something et wrong .. on this rig nut every thing else .. EVERYTHING!!! runs fine !

I will add a Jira but I have no clue even what to do to reproduce I am hoping maybe someone can give me other options to try, as this is the first time in 4 years I have had a TRUE real crash from SL and not even able to get (1) IM out!!!!

heres the specks as I know it may help like I have always asked.. can't belive its me asking for hep.. but the FX 5200 and the pci 128shared are wel;l no match .. but I can play on the 8600Nvia if tghe wifes asleep lol...
:::
CPU: Intel Core 2 Series Processor (1862 MHz)
Memory: 3070 MB (4096 "but its 32 bit )
OS Version: Microsoft Windows XP Pro Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce 7900 GS/PCI/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.20916 (Mozilla GRE version 1.8.1.13_0000000000


I am going to try and re clean it all and try again as it seems its showing: Second Life 1.22.5 (107013) Dec 31 2008 13:30:40 (Second Life Release Candidate)
witch is old and this is opening the Released UI not the RC, Will edit back if that works but its #3 try

no hints? damn! I am at a loss getting ready to stick the crap 6xx mhz ramm back I have tried everything for the last well..2 hours? or more

Defective memory?

Try this and see if that's the problem:

http://oca.microsoft.com/en/windiag.asp

That was my thought as well. I was going to suggest memtest. (memtest.org) It's very thorough, and should tell you for certain whether or not the memory is OK.

Sounds like a graphic driver issue. You did not mention what version do you use. The last good working version is 175.19 which you can find here:
http://www.nvidia.com/object/winxp_175.19_whql.html

Then try a fresh install of the viewer. Uninstall, then please delete all files in Application Data/Secondlife (backup chat and IM logs first) and reinstall.

Hope that helps.
Boy

OMG i've been dealing with this same exact problem for a month now -- had upgraded RAM also, but had done it about a week prior to this crashing thing starting, had been inworld for several hours with no problems, then my system hard crashed, I rebooted -- and haven't been in SL for more than a couple minutes without the entire system freezing up EVER SINCE.

Today threw me a new curve, tho - the system started rebooting itself before I'd even signed in on the log in page. Weird.

I'd been running SL on this machine for over a year and had changed NOTHING in the system except adding more ram, a week or so prior (changed ram back to the old stuff just for fun... no change at all). I can run SL on my POS laptop (probly the lowest of the lowest requirements to run it at all)

I've tried everything to fix this problem - and I mean everything from updating drivers to virus scans to diagnostics to trying alternative viewers, dialing down graphics, changing settings, disabling VBO... tried all the vid drivers one by one... old ones, new ones, original ones...

I'm scouring forums with no luck. Started a ticket with LL, you know how that goes...

My system: Dell 2 gig Pentium 4, 2 gigs ram, GeForce 7600 GS, every other program I use is running great.

Complete system lock ups and system shut downs are almost always hardware related. Yeah, other problems related to software can cause the problems but they are rare......virus, IRQ conflicts, and major OS system file corruption are things that could cause the problems too. But those locks and shut downs will be quite random or even prevent you from properly booting in the first place......in other words it's pretty evident right away that something is amiss in your software or that you have a virus.

From your discriptions of the problem you both are saying it happens only when you launch SL. There is a pretty good explanation for that........SL is very graphic and CPU intensive. Few programs put your CPU and graphics adapters through the mill like SL. It does not take long at all for your graphics card and CPU to heat up substantially........maybe one minute to jump 50 degrees celius. I think your problem is one of three things. Improper or corrupted graphics driver (but you've checked that, I think), bad memory module, or heat. My first guess would be after checking my memory (since that was the last big thing you did) would be to check for any heating issues in my case. Clean it out, at the very least. Check for all your fans running, especially your CPU fan and, if your card has one, the GPU fan. Make sure everything is properly seated in the slots..........take them out and check the contacts for discoloration (clean with a pencil eraser to make sure.....don't get that rubber in the case though) and put them back in and make sure they are properly seated and secure in the slots. Look at where your fans are located and imagine how the air must flow through the case to cool things down inside.........move and tie wrap in place cables that may be disrupting that air flow. Make sure where you place your case that nothing is obstructing air from entering the case......keep a couple inches separation from any cabinet side or furniture and the case (if in a desk shelf with a door keep the door open when the computer is on and running.

You can also join another virtual world that has the same demands as SL............LCO comes to mind. See if the same thing happens there. My bet is that, if it's heat related (which is my best guess), the problem will be the same.

At any rate........you need to fix the problem or you run a very real chance of damaging your computer beyond reasonable repair.

Agreed, agreed and agreed. Good points, all.

The only thing in your list I haven't tried is joining a similar graphic-based game and seeing if the problem exists there as well. If it wasn't such an irritating issue, I probably would have given up a while ago... but like a sore tooth I insist on poking at it... But the upside to this problem is that my computer is probably more well-maintained now than it ever has been in it's entire life...

I usually run Photoshop, Illustrator, Quark and iTunes at the same time, I'm not much into the 3D apps, but those should give my system a good graphical work out, and I have no issues whatsoever with any of them... some of my PS files are 300 - 500 mgs, bunches of layers and such. Not sure if those demands are similar to the ones SL puts on the system, but I am going to check out your suggestion about trying a similar (to SL) app.

fans run like a champ my cooling is better than most . the sys is free and clean of Virus/Trojan and male ware. Run through Norton 360 as well as AVG free and Hijack this. OS is fine. Registry is fine I can run all at the same time: Dream weaver and PS plus stream You-tube and play GTA 4 and AutoCad 2000 all at the same time for hours, and Yes I know SL is GPU intensive. but running all that is as well.

I am running 169.?? drivers still (due to the glitches in 175 and above. I will give the 175 a try.

the memory is fine no bad anything on it/

the oddest thing is the instant shut down and computer re start with out me touching a thing, I have gotten some BSODs while running SL in the past year with this box but thats after 6-8 hour runns and trying to do to much else. , I would think mostly this is a heat issue but this case is clean and all fans run great, you can hear these things kick in if it gets even remotely warm in the case, like jet engines..

I got it to stay on about 30 min last try but same thing a re boot of the PC without me touching anything..

I am gonna go in and check all the BIOS settings and try a newer Nvidai Driver but man just swapping two crappy sticks of RAMM and adding 2 Corsair with heat shields and better all around performance shouldn't be causing this I wouldn't think.

any ideas keep em coming will keep updating if I find anything..

Try the 178.13 driver...it works for my 8600 GT.

Get some temperature monitoring software (PC Wizard 2008 is free and will do that for you) and monitor your temps while in SL. If they approach 100 celius you are getting close the edge as far as temperatures are concerned.

well I am in on the standard viewer.. I took all the memory out reset it (just for kicks, as it was reading it and tested fine)

I have been in about 40 min... besides the ever slow Rezing seems good.

GPU temp has maxed at 80 celcius and is running there well 78-86 cel. back and forth. it started out about 50celsius (and runs 50-56 when I am not in SL) seems hot to me but thats about normal at least for this card. I Hve no clue what it should run. The rooms ambient is 65 and colder both the front fan and the BX cpu fan are running nice as well as the gpu cards fan it kicked up fast once I was in SL. GPU fan 80-100 in SL and 20% not in SL

will check out that monitor as I can't tell if Lavleys is monitoring the CPU at all

like tht better than lavleys its updated
CPU running at 31 and 30celcius (the 31 is the core running mainly during SL use.

still on the Nvida 169 Drivers, gonna run for tonight and if nothing crashes will keep them for a bit still then try the newer ones as the RC comes out.

I'm thinking this is a 2 year old graphic card and might just be on its way out want a SLI 9800GTX set up anyway

thanks all and
Goodluck Merlynn I don't know what fixed it but all I did was double check things I really felt it was SL being borked .

I'd take those memory modules back..........I bet one or both are borked in some way.

I would except its past its 15 days (I waited to long to try SL its tested fine on memtest86 and the MS test boot.. all good.. and its screaming fast compared to the 667Mhz Crucial.

If I had another mobo that took DDR2 I would just buy another matched pair but wont fit in any of the others heck I have 6GBs of DDR2 anyone need some?

OK it IS NOT the RAMM

Re installed the old after a crash 9 pm to 1:30 am !! no issue then crash and computer re boots on its own Temps on CPU FINE temps on GPU under 60Celcius!!!

anyone have a Jira link for this issue I can't find one at all that re boots your system.. for kicks I ran GTA 4, Open Sim, Photo shop with 10 hi rez pics in edit (various states) Auto Cad 200 with a LARGE project open, Skype, Blog TVB (WEB Casting a video feed) FireFox 3 with 25 tabs open 3 running You Tube vids.. and I don't crash it has to be SL I don't even know what to post as a new Jira as I have never had a application nor software re boot my PC have crashed sure BOSD yep, total lock up yep.. but a re start and PC fine no Windows crash or "serious error" note NEVER its SL and its one hell of a bug .. because I can't find it

please there must be others ... I know one... what should I search for in Jira? I tried Crash re-boot I get all the black feet stuff, I tried PC re boot Crash, I get Hi Rez pic crash stuff.. This is just plain nuts! .. I sent a ticket in (like that will help) where do I grab the SL logs from (the Crashers?)

EDIT and again :
Manufacturer : Dell XPS DXG061
Mainboard : Dell 0YF432
Chipset : nVidia nForce4 SLI Intel Edition
Processor : Intel Core 2 Duo E6300 @ 1866 MHz (overclocked)
Physical Memory : 4096 MB (2 x 2048 DDR2-SDRAM )
Video Card : NVIDIA GeForce 7900 GS
Hard Disk : WDC (250 GB)
DVD-Rom Drive : TSSTcorp CDRWDVD TS-H493A
DVD-Rom Drive : TSSTcorp DVD+-RW TS-H553A
Monitor Type : LCM-19v7 - 19 inches
Network Card : Broadcom Corp BCM5750A1 NetXtreme Gigabit Ethernet
Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3
DirectX : Version 9.0c

Lost in LL ticket help... what did they want? a trace route ... go figure I gues packet loss could re boot my PC..

so I'm hoping they can find something in the logs to help, as it stands the PC ran all night no crashing at all no restarting only with SL so there is something with SL and a system that ran it fine for 2 years with the only change, a change in RAMM brands and speed as well as clean install of SL release , and RC .. and that was only because of the first crazy re boot crash.

Will keep everyone updated as I hear from Tech support at LL ... not crossing my fingers, looks like I am back on the old laggy compaq and FX5200

If your system passed all of memtest's tests, great. You can safely rule out defective hardware at this point. The next thing I'd take a look at is whether all your voltages and timings are correct

It's possible the new memory has different power requirements than the old. If the voltage is too high or too low, that could certainly cause intermittent hard restarts. You can find out from Corsair what the proper voltage is, and then adjust your settings accordingly in BIOS.

Also, if the timings are incorrect, that could do it as well. If the memory is marked "SLI-Ready", and you've got an nVidia motherboard, then you should be able to set the memory to automatically time itself so everything's a match. (This has nothing to do with graphics card SLI, by the way. It just happens to have the same three letters in its name.) In the Chipset Features page of your BIOS, look for the memory timings section. If your memory is SLI-Ready, you'll be able to enable a timing mode called CPUOC MAX. From there, everything will be automatic. You shouldn't have to touch anything else.

If the memory is not SLI-Ready, and/or if you don't have an nVidia board (I've got no idea what Dell might have used in that system), then you'll need to set timings by hand. Again, Corsair should be able to give you the information you need.

If that doesn't do it, then I'm stumped for now. That's about the extent of my knowledge on making memory work.

Well I am waiting on Corsair tech support as well, but tried it in standard to see if EPP/SLI was the cause lasted a whole one TP to and about 10m walk in my home sim. (and this on a COLD boot machines been siting since the AM

not sure if its SLI ready, and the darn Dell Bios wont let me set timings etc. only EPP/SLI or standard. but running CPU-z it shows its all set right or well its reading it right.

Thanks Chosen, for the info, at least I am learning more than I ever wanted about ramm lol.

still seems odd ONLY SL does this, and what all I can run at the same time causes no issues.

"Hello Distilled1 Rush,

Thanks for the reply.

Regarding your DxDiag file, I suggest that you please update the graphic card driver. Please perform the following steps:

(1) Un-install the the old driver at Control Panel -> Add or Remove Programs -> Find your driver in the list and click on 'Remove'. (this never really removes it all either)

(2) Restart your PC and download the new driver at http://www.nvidia.com/object/winxp_181.20_whql.html

(3) Install the new driver and restart your PC.

If you have any other questions, please feel free to contact us."


ok well of course that wasn't it.. still not working right but not hard crashing anymore??? and using 175 drivers not 181