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Tinara Anabuki
Registered User
Join date: 6 Oct 2006
Posts: 11
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12-01-2006 12:24
I´ve sent out a support request because my SL crashes very often about 3 weeks ago.
I got back an answer soon which was:
Greetings,
Thank you for your inquiry. In order to diagnose the problem, I will need to look at the log file generated by Second Life during its inital startup phase. The file is labeled Secondlife.log and is usually located in the C:\Documents and Settings\(your user name) \Application Data\SecondLife\logs folder on your hard drive. If it does not appear in that directory, you will need to turn on hidden file types. To do so, please select the "Tools" option at the top of your open folder, then select "Folder Options." Next, click the "View" tab and select "Show Hidden Files."
For Mac users your logfile is labeled Secondlife.log and is usually located in: Library->Application Support->Second Life
Please respond to this issue by attaching the file so I can more closely examine the problem.
Many thanks for your patience, and best wishes,
Linden Lab
I´ve sent the file, but no answer till now.
Yesterday I´ve sent an request again.
Same answer, sent the file...no answer back....
I realy like SL but I´m not able to stay in for a while (crashes aver 5 minutes...)
Anyone can help me here?
lg
Tina
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Gin Clayton
Writer
Join date: 12 May 2005
Posts: 76
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12-01-2006 12:34
System specs?
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Tinara Anabuki
Registered User
Join date: 6 Oct 2006
Posts: 11
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12-01-2006 13:40
CPU: Intel Pentium 4 2,4 GHz
Memory: 1024MB DDR SDRAM
Sytem: Windows XP Professional (Service Pack2)
Graphfic: Radeon X1650 Pro
Monitor: Dell 2011FP
Sound: SiS 7012 Audio Device
Anything else you need to know, just tell me.
Thanks
Christina
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Gin Clayton
Writer
Join date: 12 May 2005
Posts: 76
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12-01-2006 14:18
Try updating your video card driver to the latest ones.
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Tinara Anabuki
Registered User
Join date: 6 Oct 2006
Posts: 11
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12-01-2006 15:04
I`m using the Omega drivers for my graphic card 3.8.291 (I guess its the latest) and still SL crashes.
Sometimes it frezzes and then my monitor goes black (like it is in standby mode) and I have to make a reset to make my pc running again.
Sometimes SL just shut down and sends the crash logger....
I hope someone can help me with my problems.
lg
Tina
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Gin Clayton
Writer
Join date: 12 May 2005
Posts: 76
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12-01-2006 16:19
Try the drivers off ati's site instead of omega drivers.
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Errafel Eccleston
Has no Custom Title
Join date: 27 Nov 2005
Posts: 105
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12-01-2006 16:57
Does the computer do this in any other games?
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Tinara Anabuki
Registered User
Join date: 6 Oct 2006
Posts: 11
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12-01-2006 22:19
Now I´m using he Radeon drivers. Version 8.31.0.0 from 11. October 2006
Is that the latest driver for my graphic card?
Still the same Problem.
SL is the only game I´m playing so I don´t know if it will happen also in other games.
Any suggestions now?
Thanks
Christina
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Max Pitre
Registered User
Join date: 19 Jul 2006
Posts: 370
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12-02-2006 05:44
My ATI card does the same thing and only with this game. Runs real smooth but crashes often. Sometimes I go for days without a crash and some days it crashes what seems like every five minutes.
Of course all drivers are updated. I just think SL doesn't like ATI.
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Tinara Anabuki
Registered User
Join date: 6 Oct 2006
Posts: 11
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12-02-2006 07:51
But mine crashes every time in SL...the longest time in SL for me was about 30 minutes....
Not funny to play with this...
lg
Tina
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Tinara Anabuki
Registered User
Join date: 6 Oct 2006
Posts: 11
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12-06-2006 04:27
No reply till today from the support... I think they don't care. I´m about to sell my land and cancel my account, cause I pay for something I´m not able to use  allthough I realy would like to I only can be in SL for about two or three minutes, than it crashes... lg Tina |