Login Probs - thinks I'm Online when I'm not!

As from yesterday, I cant login to SL. I keep getting the message: Login failed. The system is logging you out right now. Your account will not be available until (then gives a time a few minutes hence). Trouble is when I try to login after that time, it extends the time to another five minutes or so - which means it is going on indefinitely. Also, friends tell me that on the web page, it looks like I am permanently on SL (showing me on Friends Online) when I am in fact not on at all.
Any help gratefully received.

If they send you an IM, the system might log you off properly. At least that's what I've come to believe.

I have had IMs from loads of friends since I was offline. The strange thing is, I can log on but only if I do it within a few seconds of the deadline time - which is inconvenient to say the least! I appear to be always online to my friends.

I may have the same, except that I cannot log in at all

- Saturday afternoon I was logged in and tried to tp.
- During tp I got logged off with the message "You are logged out, press continue to finish your IM's or press quit to leave"something like that
- The region at that time showed as <unknown>
- Log in attempts then gave me problems, while trying to attempt the region handshake I get the message: "Unable to connect. Login package never received by login server"
- After many tries the error changed into Login failed The system is loggin you out right now. Your account will not be available until ...

I tested everything:
- login to different specified locations: home, last, by typing a name, and by selecting a name from my friends list. That last one was definitely available, because my friend was there
- tried from my laptop - (same internet connection, same router firewall, different anti virus)
- after many attempts I managed to log in while specifying the name of a region
- tried tp and was back at the error, this time for good
- tried my alt, she could log in normally, and she could tp normally.This already ruled out errors in connection, configuration, settings, etc
- removed my Zuleika_Deere account settings from my computer, to rule out corrupted settings files. This did not help

Saturday night I got problems with my alt.
After log out she could not connect anymore, getting the same error while attemting to handshake with the region: Unable to connect. Login package never received by login server". Now this was after a normal log out.

After that the the client would not load fully anymore, so I tested some more things:
- I found that by then I could not reach the website anymore (could before, and the client would lad fully before)
- I could reach every other internet address I tried (lots)
- My network was running smoothly
- I pinged the SL website server, it gave my only time out, a 100% package loss
- I pinged the SL DNS servers, that all was ok (all 47). Did not know the IP of other servers
So my alts problems appeared to be caused by not being able to reach SL anymore

More tests to prove my alts problems where due to connection problems:
- logged in from an entirely different location, different computer, different ISP:
- my main av had the same error
- my alt could log in

Then, just to rule out more:
- reinstalled SL (provided by a friend, since I still could not reach SL website)
Same problems; main av can not log in, alt can not log in due to connection problems

Went to bed, since I had been busy with this for about 12 hours now

Next day: connection problems are gone:
- my alt can log in
- my main av still has the same error
- my main av all this time shows online to a friend who was in world when it happened.
- He can map me, but sees me somewhere off world

My alt was in world without using tp for hours. Then tried to tp, and the same thing happened...
- same kind of crash during tp
- region while in tp-crash shows as <unknown>
- error at login during region handshake: "Unable to connect. Login package never received by login server"

Just to rule out everything:
- did a complete uninstall, removed settings folders, cleaned my registry of everything SL related
- re installed
- same problems with both accounts
- on the website I get access to both accounts

I think the connection problems are related to how many people are logged in. I have seen problems before, and read other posts about it. I am in Europe, and believe some of us have to follow a bad routing - to a bad connection server?

I feel the problem to be database related.
During tp my destination location could not be retrieved,
and with new login the region handshake fails because of a wrong referral key.
Setting a login location does not help, since SL thinks that I am still logged in, but it does not know mylocation

I wish they would finally start using a proper database like Oracle or DB2. Nothing against MySQL, but it is not capable anymore of handling SL as it is now.

I did not try Day Oh's suggestion yet. I will ask friends to send me IM

I know someone with this exact same problem. I can map this person so I checked to see where they were ghosted.

In the middle of the ocean.

IM's don't help.

You could also request a restart of the region, it will also log you out properly....it seems there are 2 different things going on here, the DNS prob many people in Germany had and the logout problem.

I thought that myself, but the person I'm talking about isn't in a region.

Zuleika - those seems worse probs than mine. Hope you get them sorted out.
Atashi. Was this problem resolved? And what caused them to be ghosted in the ocean? Griefers or just a glitch?

He said that he tried to tp, and got logged out. Now he can't log back in at all.

This started on Friday. Like I said, he appears to be in the middle of the ocean, way SW of the mainland. IM's go through like he's really online.

But with no region to point LL to, this likely won't get fixed until they get back to the office on Monday.

Atashi, you are right, IM's don't help.

Alyx, a region restart sounds like a good idea, but I have my doubts, since both my av's are in unknown regions at the moment. I think they will not be affected at all with the restarts of the regions where I started the tp's.

I wish I could access the database and manually set an existing location for both avs, and set them both as offline, but unfortunately I can't.

I have filed tickets for both av's, but nothing has happened so far.

And yes, they were definately two different things going on at first.
When the DNS problem stopped I could login with my alt. But then she got the same problem as the main av.

The connection problem is known to me, I have experienced many problems when many people are online. My dual core processor may have tributed to it. when I can log in again I will see to that, but I do believe we are at the wrong end here in Europe

You know how when you map a friend the map moves to their location? In this case it doesn't, it merely shows the arrow pointing there, and it gives an hourglass. I was able to zoom all the way out and find the av in question, in the middle of the ocean. I'm guessing your situation is the same, as it's saying "unknown region". A ticket was filed for this also, and no fix as yet.

I have seen friends online when they are not. Ans have seen the map just pointing an arrow.
Once saw my own alt online while she was not, and I could see her at her last location, cycling though all her ao standing poses.

I have made a back up of my old settings folders before I removed my SL client totally, and can see both avs on the screen last bmp's, in their unknown regions. I think the one that shows online to a friend may even be found.

They both show as if at existing locations, although unknown. Perhaps if these locations can be found a region restart there could do the trick.

Atashi, if you could go to your friends ghost av that region is not an unknown region. Perhaps you can ask for a restart of that region?

No, I cannot go to him. TP fails. And when I zoom into where he is on the map, it's in all blue water.....no region.

Update: The problem was fixed today, but he promptly tried to tp and ghosted again. He is right back in the middle of the ocean, unable to login.

oww...
they did not do my tickets yet, but I do know I am not going to tp if I ever can get back in...

The strange thing is that when people send me IM, they don't get a message that I am offline, but on the other hand, I do get the IM's forwarded to my mailbox

No, I don't get an offline message when I IM him.

Is it possible that this could be the work of a griefer attack or is it just a glitch in the system?

It's not a griefer.
The login problem is a combination of two things:

1. not being able to reach the login server at a certain time
2. a bug in the code. When you can't reach the server the code should direct you to a neat error handling, and then stop running.

Instead, in certain cases the code will not go to the error handling but will continue to run.
The result is that it tries to log you in again, but this time without a valid pointer to your information.

I found that my ISP has a disagreement with some American company that is in the middle of the routing from my computer to SL login server. I have no idea what the argument is about, but I do know that the Americans try to win this by creating connection problems on their servers. That was the reason why I had problems reaching the server. The bug in the code did the rest.


The TP problem that initiated this I am not 100% sure of yet. A bad connection will most certainly cause problems in reaching your destination.
But here too, when the code is correct it should always direct you to an error handling and then stop.

Even if the connection does not get back anymore and if database changes have been made already, there should always be a total rollback to bring the database back to the integrity level it had before the action started.

So there is definately work for Linden to do here, but I do believe they are already working on it.

In the mean time - I am still waiting for my tickets to be taken care of - 4 days now...

Hi Zuleika - no response to my ticket either.

Atashi - I got someone to check and that is my problem too. Right in the middle of the ocean. It also looks off-map. I hope there's a fix for it.

Well, the grid is down now, and the reason is that they want to fix some connectivity problems. It may not be nice that the grid is down, but it is very nice that Lindens so quickly try to do something about what actually starts this problem - the connectivity.

And a side effect: all ghots avatars are logged off now.

I hope that they can find another routing for those who have connectivity problems, and I hope that being logged off will help us to log back on again when the grid is up.

Oh, my main av was found at the tp destination, my home at Gnoma. Gnoma was restarted to force me to log off, but before I came home from work to try if this helped the grid was already taken down

Unfortunately, my ghost avatar is still logged on and I am still having major problems. No response as yet from LL either,

The forced logoff freed both my avatars from their ghostly state.

I did make sure to log in at home the first time, since my last location could have been a problem. So I closed my tickets myself.

Ask the friends that can see you in the friends online what region coordinates it gives.
My friends saw my coordinates at the location where I was tp-ing to, and they could see me there when I was still ghost. And that was not where the SL map pointed to.

I am not sure whether it was the grid being down or the region restart that happened before that, but perhaps you can give it a try. Find out the region and request for a restart.
I hope to see you online soon

What regularly happens to me is that my avatar appears online while I haven't even logged in for days. Friends send me a message like "hey, how have you been" and think I don't reply. I have verified that with another avatar - that of my boyfried. When he logs in, he sees mine online, while it isn't. Very weird. However, this has not caused any login problems for me... I can log properly... but not today Something fishy...

Ask the friends that can see you in the friends online what region coordinates it gives.


My coordinates are 128-128-0. Middle of nowhere as far as I can see!