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LINDEN offers poor and rude tech support

sexy Kesslinger
Registered User
Join date: 15 Mar 2008
Posts: 6
05-16-2008 05:37
QUOTE what was said to linden after getting a reply from linden support

"i have to state at this point that i am very un happy with the support i have received so far with secondlife. At this time i will give you the chance to put the matter right. I require you to solve this problem for me and not just give me a standard page to follow,which was already given for 1st object missing and is not the solution as all of which i have already done. My objects were placed in the club, were being used by the public, and friends and workers alike cannot see the object there fore it cannot be anything to do with the cache or inventory, no body has taken them from what i can see no-one has permissions. I have covered everything, i cannot find the objects, nor record of them being taken. i followed everything in your article and everything in the article relates to my account and my character and does not explain why no-one else public or workers, or friends can see these items. therefore they are gone, gone from the club, they are not in my inventory they are gone. I rent the land so nobody should be able to return them to me or delete them, no region crashes happened. therefore nothing with regard to this case relates to the article you gave me. Furthermore you have taken over a week for some of my support tickets to be dealt with and i again state that i am unhappy with the service from this support portal, either find the objects or re-imburse me with the cost of them which is over 4000 L$. this is the least i can expect from you as a paying customer."

After this last message to linden support i did get no reply.that is rud and not supportive at all.
Imnotgoing Sideways
Can't outlaw cute! =^-^=
Join date: 17 Nov 2007
Posts: 4,694
05-16-2008 07:32
Well... That's better than the response that I would get. Are you a premium member? (o.o)

You say you're renting the land. Have you had a chance to chat with your landlord? (o.o)

Inventory problems are common. Have you had a chance to chat with the person that sold you this L$4000 item? (o.o)

And.... You know.... People are more likely to read something broken up into paragraphs. I'm just a bit bored right now... If it were any other time of the day, I honestly would have totally skipped past your post once I saw that huge block of text. (=_=)y
_____________________
Somewhere in this world; there is someone having some good clean fun doing the one thing you hate the most. (^_^)y


http://slurl.com/secondlife/Ferguson/54/237/94
sexy Kesslinger
Registered User
Join date: 15 Mar 2008
Posts: 6
2 objects:)
05-16-2008 08:29
there are 2 different objects that went missing at 2 different times.also there are other objects like this one so it would be strange for the lanlord to remove them.yes my account is premium one.if it is not for people who pay linden lab would not be able to operate:)
i will not rest till i got an answer fom them.my next step is to go public.
:)
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
05-16-2008 08:47
From: sexy Kesslinger
my next step is to go public.

Er.. Didn't you already do that?

Also, I agree with Imnotgoing.. The easier you make things to read, the more people will read them and understand what you're trying to say.