not accepting mastercared now?

so i get a notice in e-mail that they could not bill my master card for my account. i checked with master card, its good to go, not problem. i re enter the card into the LL system. still wont accept it.

used the same card for the last 2 years, never a problem. now i get email from LL saying i will be terminated in 7 days if i dont fix this. cant log into support. cant contact LL in any way. is there some phone number i can call? is anyone else having billing problems?

Go thur support they take care of this.

I had the same problem after the last update, I had to call into Support to put in a trouble ticket and it was fixed after about 5 days. It was quite an annoying problem but the Linden I spoke to was pretty nice and helpful. Just give em a call, the number should be on the support page. Good luck!

ty zsu. support itself is down from the web site. (sigh) but i logged in as a guest and found the billing number and called them. ticket made. nice person on phone. hope this truly works. i have little faith in LL these days. unrelated issues but LL truly does not regard the customer as important. time will tell i guess.

I had the same issue Shawn, little different but the bottom line was pretty much the same. My prem fee didnt come off my c/card, i logged a ticket about it and got the following reply:

Hello, mekkayla antonelli


Thank you for contacting us,I see you had an issue with your payment yesterday however this was a problem at our end we had a big problem with our payment processor it should rectify itself to and charge the amount tonight

If you have any further problems or enquiries please contact us.

Enjoy your in world experience


Keith,


Linden Lab Support


I left it for two days, still didnt come off my account and with my teir fee looming in less than a weeks time, asked again if there was a problem, no reply. I checked with my bank, no problem with the card, all is fine so I left it again for a few more days then asked again, still no reply from LL. By this time my teir fee was due, I went to logg into sl and was told my account had been disabled. GRRRRRR!!! NOT HAPPY!!!

I changed the card on the account, and it has now been re-activated, but what a blinkin inconvenience!!! Especially since I had gone down all the right paths to get the problem rectified and did not get a response from LL .

I guess i shall go back now and "Enjoy my in world experience"

Just a suggestion,

I always add credit to my account well before the tier is due, the tier then comes out of the credit, no worries about the credit card going through and I have a month to add more credit, penty of time to correct any screwups with the payment system.