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Cannout upgrade my account |
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Vanessa Maxsted
Registered User
Join date: 28 Jan 2007
Posts: 1
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11-03-2007 06:01
When i try to upgrade my account to premium membership via the SL-website, all i get is a blank page.
When i try to upgrade my account ingame, i get an error message saying "something unexpected has gone wrong". I even can't use the ticket-system, because with my basic-status i have only a very few pre-defined ticket-types and none with my problem. Nice. |
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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11-03-2007 06:10
file a ticket basic member.
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Charizma Miles
Registered User
Join date: 18 Jul 2007
Posts: 39
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cant update
11-04-2007 08:00
Yeah im having the same problem too and i dont see no where to file a basc ticket thing. this been going on for weeks you would have thought sl would have relised that by now , obviously not!! i thought it was just me and it really p*** me off as i wanna update it as i wanna buy some land and build a community place , and cant do that!!! so im asking anyone with a premuim account if it aint to much trouble can they inform sl anout this problem, shooooooooo lol dont they want
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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11-04-2007 08:05
Try here https://secure-web9.secondlife.com/community/support.php
then If you cannot log into your account, use our Guest access: |
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Charizma Miles
Registered User
Join date: 18 Jul 2007
Posts: 39
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11-04-2007 18:06
Try here https://secure-web9.secondlife.com/community/support.php then If you cannot log into your account, use our Guest access: thanks for your response but i have tried all that and like i said there is no where for me to input my issue cos all its asking about what questions they have on there not relating to what both me and the original poster is requireing, the support site is not very easy to get around it is so difficult to work your way round it to find the right question. but thank you for your reply thoght it was very nice of you to do so, well it seem like sl dont want my money so i aint gonna give it to them simply maybe its a warning for me, as with the so much lag i had recently seen on sl maybe it aint worth putting money into it. i just wait till they finally sort it out imma patient gurl. |
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
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11-04-2007 18:50
thanks for your response but i have tried all that and like i said there is no where for me to input my issue cos all its asking about what questions they have on there not relating to what both me and the original poster is requireing, the support site is not very easy to get around it is so difficult to work your way round it to find the right question. but thank you for your reply thoght it was very nice of you to do so, well it seem like sl dont want my money so i aint gonna give it to them simply maybe its a warning for me, as with the so much lag i had recently seen on sl maybe it aint worth putting money into it. i just wait till they finally sort it out imma patient gurl. there is a location where if it doesnt fix any anwsers suppose. Did you make another account and go to help island? where someone can help you there? Or have you tried calling support> Try this........login ( create another account ) free account...........Then follow these steps Knowledge Base Second Life Info > Knowledge Base > Support > Account Questions > at the top of you should see two tabs....."Home " and "My Support History " Choose " My Support History" then you can FILE A TICKET........ Hope this help Usagi |