Customer Service? Ya right....

I contacted help in game because my sim has been down for over a 1/2 hour now and finally got to speak to a linden. all i got was, look at the blog, gave me a url for the blog which of course had nothing to do with my issue and then the linden left the help window without even asking me what was going on. I then called linden labs directly and got asked to leave a voice ticket cause there was "no-one available" which i refuse to do because the last 5 times i have done that i never got contacted back. so now gonna try the forums and see if there is actually a linden out there that is willing to help. I will admit i may not have 10 or 20 or 50 sims but i pay my teir and bought this just like everyone else. and the least i expect for my 295 a month is some help. even if its as simple as, well we are having some issues checked on your sim, hope to have it up soon. Now I'm sure that there will be a linden or 2 or 20 that won't like that i'm getting a bit loud about this. But this is what customer service is all about. If i ran my SL business like the Lindens run their customer service i would be outa business.

well after finally calling a few times i got someone on the phone, i suggest you guys call the non toll free number cause you tend to actually get someone on the phone. finally got the number for the concierge office. (didn't know they had one) and harmony (great great person) as usual, fixed it without a problem. Basically it was tryingt o come back up on a server that was full so she bumped it over and fixed it within 5 minutes. So ty harmony your the bestest.

Are you from the US?
Does one of the Lindens know what phoning them from germany costs?
And does one from this GODDAMN company of failures know who is going to pay my money back I lost because of their incompetence?
I am waiting since a half week now for CUSTOMER SUPPORT! Not the technical nor the billing support is moving a single tip of their lazy fingers for their customers...

Linden Lab, with L like "loser"

Yes, their customer service sucks. Everybody can plainly see it.

But no, you'll likely get no money back. Nor should you. You knew the risks before you invested. Failure to plan for it isn't their fault.

But failure of the service is their fault. I pay the money to use it in-world, and if I can't log in to the world because they screwed the database up for some reason, I can't get what I payd for. So that's their fault, not mine!

Point me to the section of the Terms of Service where they guarantee flawless performance or 99.99% uptime.

Maybe the law is different in US but here in germany I would get my money back when I would enforce legal actions against the company.
I didn't speak about 99.9% uptime or even flawless performance. But I want to use it SOMEHOW at least.
Well, maybe the german law is stronger on the customer's side than in the US.. I don't know - I would not be able to enforce such actions from germany into the USA anyhow...

Aaron could you try logging in again please.

Thanks

Milo.

Thank you very much, now the problem seems to be solved. Everything runns fine now.
But, was it really necessary to start calling names and anger, to bother the blog with the problem, and to adress angry mails to several members of the Lindens to be heard? That's a pity...

I'm sorry about the delay, i dont work in the support department, but i just happened to be reading the forums on my evening off and thought i could help.

I can't say I've got anything positive to say about support either. I haven't been able to login for a few days and any support emails go unanswered.

Give that a go.

While I'm sure that there have been service issues for some, the experience that I've had has been nothing short of fantastic. Being fairly new, I've done a number of bone-head things and each time I've been able to call a friendly helpful real-person voice help me out. Thanks and keep up the good work Linden Family!

You could help, Milo and I say thank you for that but it's pity, that you need to do the job of other people who have been recruited to do so instead.