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After the dust has settled

Leon Ash
Bushveld Resident
Join date: 8 Jan 2006
Posts: 146
03-16-2006 05:23
Yesterday's 'drama' about unavailability of Second Life got me thinking. What is the 'official' position with regards to downtime?

I found the following two entries:
From: Second Life - Terms of Service
7.2 Interruption. Linden reserves the right to interrupt the Service with or without prior notice for any reason or no reason. You agree that Linden will not be liable for any interruption of the Service, delay or failure to perform, and understand that except as otherwise specifically provided in this Agreement you shall not be entitled to any refunds of fees for interruption of service or failure to perform.

From: Second Life - Terms of Service
3.8 Service Credit for Unscheduled Downtime. You will be eligible to receive Service Credit toward recurring service fees (e.g. monthly account fees, 90 Day account fees, annual account fees, and land use fees) for Unscheduled Downtime. "Unscheduled Downtime" is an unplanned or unscheduled interruption in Service availability for a period of at least twenty-four (24) hours during which you are unable to access the Service <cut>


Now I'm thinking. I'm actually getting a better service than I paid for!

Pass me the big wooden spoon now please.

Leon
FlipperPA Peregrine
Magically Delicious!
Join date: 14 Nov 2003
Posts: 3,703
03-16-2006 08:22
Everyone agreed to those Terms of Service as well... and Linden Lab has far exceeded them. In fact, the "refund after 24 hours bit" wasn't in SL until (fairly) recently, and they had done a payback in the past.

Regards,

-Flip
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