Hello,
As some of you probably know, last Wednesday, 19 July 2006, a new grid update was installed and I understand it was later uninstalled because it was faulty.
On the same day, I did work on my land, building work and rezzed a game. However, all this work wasn’t saved, my land’s items had been reverted to how it was on Tuesday night and no items were returned back to my inventory. Fortunately, the building work was mostly free, I just lost a few hours work. However, the game, which I brought from SL Exchange, had gone.
I filed a bug-report and emailed Customer Support, in hope to get my items back. I indicated the SL Exchange Sale ID, Seller, Item Name, and Purchase Price in hope that they will track the item. They were very quick in responding (too quick to have investigated) and their reply was:-
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“We do perform a "cleanup" once a week that can return some items that vanished to limbo. If that doesn't turn up the errant items, then they are irretrievably gone.
If that is the case, we won't be able to replace them. We won't be able to compensate you for any in world items you may have lost. The best recommendation I can make in such a case would be to contact the creator(s) of your missing object(s) and see if they can provide a replacement.”
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It's nice that I could get items back during the clearup. Neevertheless, I don’t think this is a fault by the creator of the game and I don’t agree that I should ask for another copy. The game only cost L$676/US$2.50/GB£1.50 and it’s not the end of the world if I don’t get it back. My main concern is that there is no insurance or compensation for items that are not saved on the Second Life server. I could have brought an entire region, hired 25 people to rez 40 games each and then find it all gone. Before Wednesday, I was planning to invest more but I don’t have the faith in the SL system anymore.
As I said, Customer Support were very quick in responding and it was probably 1 person thinking that I was trying to get a couple of free dollars.
Iwana.