How does one cancel their open spaces?

Sorry for this dumb question, but I have to cancel my open space before the rush happens in a month or so. How does one go about it? I have searched the alleged "knowledge base" and sure enough, how to stop being billed for a sim and cancelling a sim, etc., yield no results at all. I am completely pulling out of SL due to this outrage in price increases. But I would like to do it gracefully.

Thanks.

if you mean "cancel" as in, abandon your sim back to LL, you need to file a support ticket with LL saying you no longer want the island and to take it offline before the next bill date.

sorry to hear you are leaving.

Thanks. But the categories on the support ticket area are not conducive to such an activity as cancelling/abandoning a sim. And with my past experience with the support ticket area, the service is absolutely terrible - these support people might get to a ticket in around 10 days. I wonder what they are paid to give such poor service? But that is a side issue, of course.

I guess I might just have to manipulate my Paypal account to stop payments to LL. I would hate to do this, but it is not as if I owe LL any kind of respect after what it has just done.

the last time we sent an OS back I also spoke in live chat to make sure they had the request. The asked for the name of the island and the tier due date. our problem is that we are only returning some so cannot just stop the credit card / paypal otherwise we will also default on the ones we want to keep

Have you considered the possibility that they may be over-worked and under staffed? I'm assuming that this is the most likely cause for delayed ticket responses. In which case, it wouldn't be their fault. It would be a management issue. But with the economy as it is, I wouldn't blame Linden Labs if they were reluctant to recruit more employees.

Yes I have considered it may be the case of "over-worked" and "under-staffed" technical support. I have also considered that a 10-day response time for an urgent support issue request is atrocious. Since I own sims and I am also a premium account user, and since I pay LL a heck of a lot of money, I do expect something far better than what I have received in the past as far as technical support is concerned.

But then again, I never did expect such questionable business practices either as is the case with the recent price hike of 67% in tier for open spaces. So I guess understaffing and overworking a technical support area is consistent with poor management.

My choosing to not deal with such incompetence is, I believe, prudent on my part. However, now I am faced with trying to deal with such incompetence in order to remove myself from it. It is a challenge, I must say.

Call concierge or hop on live chat and make the ticket while chatting. This way you know they have seen the ticket, and you can stress "before the tier is due".

LMAO - good idea.

Right now I am trying to move my residents off my open sim, and find them other suitable locations. This is my first priority. Then I will pull the plug on my open sim.

You know, if LL really wanted the open sims to be "light" use, then it would have made them having no more than 937 prims.

Ooh please, stop talking about Linden Labs like they were small children!!!

They are a company dammit! With the worst service in history. I really dont give a shit if they are overworked and that. If they decide to handle the issue with the OS sims like they have, then its their headache. They dont seem to give one shit about us, there customers so why should we cry for them?

/me wonders how many times people will have to say that the prim count doesn't really matter all that much before we stop hearing lines like this..

... that we ... the residents .. are paying for support and being understaffed and overworked is not something we are prepared to accept. I assume Linden knew that they were about to cause a lot of extra work for themselves!

I was serious...

I am carefully trying to direct 4 single occupant OS tenants into a full prim sim. This IMO looks to be the cleanest escape from all this. I am lucky in that I still have multiples of 4.
Here is the clincher though. I am going to give(full transfer) the full sim to one of the 4 tenants. These wildly changing prices create a hostile business environment that frankly scares me.

Meade,

The prim count does mater. It attracted all the tenants and made them a viable rental. Even when these were at 1875 they were not rent able, or the turnover was monthly. Mine sat empty. Only when the count went to 3750 did they become popular.

-shrug- I've abandoned two sims through the ticket system with no problems. I even did a rush one when tier was due in 3 days (but you have to follow up in concierge chat to be sure).

Just a side note... I have always had very good support from LL regarding my issues. -ducks- but it's true... I may not agree with all of the upper-level decisions, but the support staff has ALWAYS tried to help when they can.

-shrugs again-

i can't blame you for not liking the ticketing system tho, I can't deal with JIRA unless someone just hands me a link...

Look, I'm not supporting LL's decision here, as it's forcing me to give up space I'd rather not, because I can't afford it. However... if you aren't prepared to accept it... you always always always have the right to leave.

/me wonders how saying something many times makes it true.

The point to lowering the prim count is social, not technical.

with the amount of income they have they sure as hell should be able to afford to hire more ppl...
on their web page http://lindenlab.com/about
they say Linden Lab has a distributed network of offices with over 200 employees worldwide.

thats total... honchos, network, maintenance, accounting, R&D, support etc etc.. worldwide.
understaffed is an understatement.