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Stoo Straaf
Registered User
Join date: 17 Jun 2007
Posts: 62
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11-01-2008 04:56
The timing of this article couldn't be more appropriate: http://news.bbc.co.uk/1/hi/magazine/7701962.stmSome wonderful quotes from the above... "Reputation is as precious and fragile for the grandest corporation with global reach as it is for the individual. Often won with great difficulty and effort over many years, it can be lost utterly in the moment." "Secondly, once the crisis is seen for what it really is, one that is gaining traction in the modern media environment, with a lethal momentum to roll beyond control without swift, decisive and appropriate remedial action, do just that. Take swift, decisive and appropriate remedial action. Within minutes." "Common symptoms for bodies mismanaging a crisis are apologies, where obvious and appropriate, that are still seen to be slow in coming, grudgingly given or issued in stages, despite the rising clamour from stakeholders growing ever louder. Equally damaging is the appearance that the organisation is being buffeted by events. Worse still, the public perception that its actions are merely reactive, responding to events rather than controlling them." |
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Paracelsus Schonberg
Registered User
Join date: 11 May 2008
Posts: 375
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RE: BBC Article on How To Manage A Crises
11-01-2008 14:01
Thank you for posting the link. Now is there any way to ensure that someone at the management level of LL will read it?
BTW, LL ought to hire the author of the article, Clarence Mitchell.
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Smoke Carter
Registered SCOTTISH User
Join date: 29 Apr 2007
Posts: 31
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Great advice, but wrong direction
11-01-2008 14:56
May I state again, there is almost nothing that will convince me that this was not a preplanned gouge of the consumer base. Do you realize that some of the SIMS are already back up for sale? Do you realize that if you abandon your SIM, it is gone in a few hours.....but getting a discourse with anyone takes days?
Come on......are we really that stupid???????
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Nastasja Kostolany
Registered User
Join date: 1 Jun 2006
Posts: 46
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11-01-2008 16:53
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Lostmedia Ares
Drinking tea
Join date: 6 Sep 2006
Posts: 290
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11-02-2008 00:37
Trust arrives by foot and leaves by horse ...
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Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe.
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