New Support System Sucks!

Below is my response to a billing problem after recieving THEIR RESPONSE. This sucks Lindens. I am not going to chase my tail because you don't, won't, can't do your jobs. Doing THIS TYPE OF SUPPORT over emails is terrible. Doing only email support is terrible for anything. I thought it was bad when I recieved three different responses to one trouble ticket at the same time. Yes, within five minutes I recieved three responses from three DIFFERENT people? What, are you all looking at the same friggin' queue? You don't have items queued to different people to solve the problems faster and more efficiently? This new support systems only seems to alleviate you having to deal with the public, not to deal with your customers problems, which should be first and foremost. Oh, and your new support system, at the time I sent this, dealt nothing at all with billing or mistakes on accounts.

No is it is not fixed and how dare you send me an email to tell me about your new support
and then instruct me to fill out A NEW SUPPORT TICKET FOR THE SAME ITEM>?!?!?!?!??! This is a billing problem. PLEASE FIX IT. I was also told, in your new email that someone might call me, did that happen? I have no voice mails indicating I missed a call from you, so you just jumped right to email cuz it is easier? PLEASE SOMEONE FIX MY ACCOUNT OR CALL ME SO I DO NOT HAVE CHASE MY TAIL FOR THE SAME FLIPPING PROBLEM.

Betty


--- via RT <concierge@secondlife.com> wrote:

> Hi there!
>
> Regarding your ticket <867569>
>
> As you will be aware from the recent blog posts, we
> have put in place
> a new and much improved support portal..
>
> http://www.secondlife.com/support
>
> If this support issue is still outstanding, please
> visit the above URL
> and create a new support ticket - we will then take
> care of it as best
> we can. Thankyou for your patience.
>
> Ethan Linden

Was the original ticket already in the new system?