I couldn't contact support today because of reduced support hours. A nice lady on the phone suggest I get in-world support, but I believe you've pulled that too. So I wait all day for your support centre to open again, only to have the grid pulled down the moment the call centre opens.
Oh, and after 10 minutes of waiting, I was put through to voicemail again.
I pay quite a lot a month for my account. A bit of support wouldn't go amiss
What exactly are your plans to improve support, and what is your timescale for implementing these measures?