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Town Hall Question: What value is JIRA really adding to support problems?

Maxwell Kleene
Registered User
Join date: 14 Apr 2007
Posts: 1
05-01-2007 18:13
I looked at JIRA last week when a friend and I were having trouble with missing inventory and continual performance issues in a certain sim where she owns land. I saw that there are a large number of issues reported and some voting. But it was disturbing to see that the vast majority of comments were from non-lindens, and only as small - very small - handful of problems were actually assigned to a linden.

IF these problems aren't assigned to Lindens, and IF Lindens only comment in a few cases, then how is JIRA making support better and more visible? If any thing, it seems to show that Lindens are NOT working on problems reported by residents.
Iridium Linden
Wikkid Linden
Join date: 12 Mar 2007
Posts: 262
05-01-2007 18:54
Thanks for your comment, Maxwell. I agree that we need a better way of informing you about which JIRA bugs and issues are being worked. Many issues that Residents have brought to our attention in JIRA are assigned to groups and worked on by groups within Linden Lab. For this reason, they remain unassigned. I think Torley has found a solution to this problem by creating WorkingOnIt Linden, an assignee designed to indicate that a group is addressing the issue. However, I take your overall feedback to heart. Stay tuned.
Temporal Mitra
Registered User
Join date: 13 Jul 2006
Posts: 142
working on issues as a group?
05-02-2007 09:28
From: Heretic Linden
Thanks for your comment, Maxwell. I agree that we need a better way of informing you about which JIRA bugs and issues are being worked. Many issues that Residents have brought to our attention in JIRA are assigned to groups and worked on by groups within Linden Lab. For this reason, they remain unassigned. I think Torley has found a solution to this problem by creating WorkingOnIt Linden, an assignee designed to indicate that a group is addressing the issue. However, I take your overall feedback to heart. Stay tuned.


Wouldnt it be simpler to just assign it to the group leader?...I assume that you do have a group leader and that not everyone in the group is just working in an unorganized, random manner with no real communication and updateing amongst the group memb...

oh...sorry...never mind..I see now.