Futile attempts at contacting the owner of this shop

This really shouldn't be posted on this forum, but I can't think of anywhere else to go to, since both of the fashion groups I know (Fashcon and Fabfree) that actually has a sizable audience online have disabled IM function.
Does anyone know of any staff member at Pixeldolls who actually responds to customers' questions? I believe a lot of people should know about this store, it's rather large. Notecard after notecard after IM after IM after notecard being sent to the person who was supposed to be responsible for customer service over a TWO MONTH period, and still no reply; hell my notecards weren't even accepted. Aside from the fact that she (can I name the CSR on this forum?) totally fails at customer service, it's kind of ironic that her profile says to direct questions to her, but other staff are online more often than her (even though the other staff never answer questions either).

Sounds like you have been muted. Pixel Dolls has a reputation for good customer service and we do not know the background on this case.

My advice would be to just let it go and find another store, as there are plenty in SL.

Hi Suki, the people behind Pixeldolls are very good merchants, have your notecards been accepted? You haven't accidentally muted someone have you?

Didn't you have a similar problem recently, where you implicated another store owner in a forum thread rant, similar to this?

Pixeldolls gives good service.

I'm going to be very blunt. Your post is nasty. It sounds as though you are difficult to deal with. You might want to reconsider how you are wording your notecards and IMs, because if they sound like your customer service complaint threads, you are probably going to get muted. And you might want to consider if perhaps a store owner would view some of your communications as harassments.

Why do you keep asking if you can name people? You will do it anyway.

How is it nasty? Asking customer service about a product I bought is "nasty"? Repeatedly sending notecards because I haven't got a reply in two months is nasty? No they did not mute me because my notecards were very polite, and they sent me back a polite reply the for the first question I had; unlike the fact that you think people are dumb enough to throw insults in a notecard and expect to get help. Name me one store that refuses to provide customer service on non-free items. Can't? Then your post is nasty. I had ONE post on this forum, indicating I was dissatisfied with the CSR from another store, find me one example of how I insulted the store besides the fact that I accidentally wrote the name of the store (which I DID delete later after other members told me it wasn't allowed). Next time do some careful reading before posting nonconstructive crap like this just because you're a fangirl of Pixeldolls.
And about the last statement. One (three) words, wtf? I will do it anyways? Where did that come from? Do you have a grudge with me or something? I don't remember ever meeting you in SL before.
Looks like someone got a string loose since I said I was unsatisfied with Pixeldolls service. Go and complain to Pixeldolls and ban me why don't you.

Lol

You just made my point.

If ypour first post (point) was incorrect, then he didn't make your point at all because he merely reacted to your incorrect statements about him - and in a not unsurprising way.

Nepheline posts at SL Universe. If you register there you should be able to send her a PM through the forum software. She's a very good and conscientious merchant.

Is the request for customer service based upon failed delivery of an item, an item that doesn't work as advertised, or something else? Just curious.

if Pixeldolls is the one I think it is, contact Wayne Babii. I just talked with him (notecard) today, and got an answer.

I might be wrong, but I think it is the same store.

I didn't think your post was nasty.

If you want, send me your notecard, and I'll try sending it. Maybe they did accidentally mute you, in which case, if someone else sends the notecard, they should get it.

Well, you *did* name and shame immediately after typing out loud whether or not you should, so Mickey had a point there. But, I didn't find your OP nasty. You lost your temper a bit in your response to Mickey, though.

If the staff are online more often, try one of them.

Correct. So to do so would be nasty. Particularly if you were told not to do it with name calling, previously.



She was told in another thread to remove a store's name, so to do it again, whether it be the same store or another store is nasty, and to suggest that everyone needs to know about the store in a negative way is nasty.

If you read this comment from another thread, while making a judgment on the above....



......then your interpretation tends to be flavored with nasty. Also suggests that there might be a larger "issue" than customer service so it's not fair to take a couple of store owners down with you, or SL customer service as a whole, in the process of working out this "issue."

Simply ask why you are having multiple issues with store owners receiving your notecards and IMs, and not responding. Perhaps it is a technical problem or the tone of the messages, in which case, yes, some of us could advise on that.

You've been muted. My guess would be that you got unreasonable or abusive and annoyed the store owner into blocking further contact with you.

My advice would be to find another store to shop at, you've used up this one.

A little different perspective: SL clothing stores are not RL clothing stores. Their business consists of 'micropayments' done by hundreds or, in the case of PixelDolls, thousands of customers. For them, each sale is typically $0.50 to $2, US.

Lately, Pixeldolls has been obsoleting a lot of their old content, running these amazing $L10 sales. That's about 4 cents US.

SL stores can afford to provide SOME customer service, but they survive because very few people request it. If even 1% of Pixeldoll customers requested more than one service interaction, they would go under very quickly.I f they think there is no way to make you happy, they know they've lost you as a customer anyway, so SHOULDN'T spend more time, assuming that they have more service requests than they could ever thoroughly address. THey should save their time for people whom they CAN make happy.

I'm not saying your request is unreasonable or wrong - I'm just trying to give more of a sense of why you may have been muted. You say you got one response from them early on - it may be simply impossible to take time right now to have an extended interaction about the $1.50 or so that you probably spent.

Try buying at smaller stores.

Math check!

Er.. Four tenths of a US cent? Drat. I can't do math either.

oopsie! anywho, CHEAP!

assuming 270L to the USD ....
10/270 = 0.037[037]
So about 4 cents.