Why Are Status Reports Becoming Impersonal?

Used to be status reports via the LL blog with be prefaced with the name of
the Linden reporting. Adding a nice personal touch.

Now...just cold timestamps. <sarcasm>I love the way things are going with SL!</sarcasm>

http://status.secondlifegrid.net/2008/06/06/post109/

In many contexts, the opposite of "personal" is "professional".

When dealing with an ongoing two-way communication (e.g. a support request or policy inquiry), it makes sense to attach a name to the other end. It's not really necessary for status announcements. Whoever posts the announcement is just the messenger, and deserves neither credit nor blame. Nor should LL employees see this task as a method to get their name known to the masses.

There's a pointer on the frame of the hamster wheel.
When the hamster gets tired, the wheel stops, the pointer is over one the the standard status messages.
That message gets time-stamped and posted.
No person is involved.

Agreed here. Status messages are just that; status messages. We don't need to know who posted it, only that people are working on it.

What I'd much rather have is a lot less status messages, or rather, a lot less problems that need reporting =P

I'm afraid I disagree, all LL employee's will no doubt be taking service disruptions very seriously and personally, it reflects on each and every one of the "TEAM" when it goes wrong, so each and every one should be happy to assign their name to a status announcement.
They are in it together - as are we. Refusing to take the blame and passing the buck to "no one" is not acceptable.

What disappoints me is a lack of communication regarding the frequency of grid downtime due to "emergency" occurences. Initially it was looking as though weekend downtimes for a few hours were a regular thing, but that's extending into the week too now.

Dissapointing

personally glad there just on the status site. I know they work there butts off for us. Them adding that special touch to it. might not setup for them. so thats why it could be missing. but I am personally not worried about the little things like that, just that they are giving us info

I like the way they are doing the status report now.
The old way you would just get 149 stupid comments from us residents and how they shouldn't have [insert gripe here].
We get the information we need, that is all that is necessary.

In the interest of putting a more personal slant on the Grid status reports we have instituted this new Status performance scale.

Peachy- The Grid is functioning as expected. Youll still get some lag and failed TPs but what do you want, a cookie?

Not too Shabby - things more or less work. Some of the time. Log off if you don't like it.

To the Lifeboats! - Sorry things are worse than expected! Logging off wouldn't be a bad idea!

This is the End - Its over, the grid's collapsing, you are logging off whether SL crashes or not.

Resolved - enough people have logged off or crashed that the grid seems stable again. Well as stable as a teeter-totter.

From Buffy:


Well opppsie the servers down, no logins for you . (giggles) More news later . kisses

good one, Colette =)

I think you just proved my point You're not looking for more personal communication, you're looking for someone to blame.

If you're looking for frequency numbers, check http://secondlifegrid.net/resources/service_metrics.

I don't know I don't like the No Parking on Grass announcement I thought it was pretty creepy...had no clue why the Lindens did that either to region in Bluehound last year

Hmm probably because whoever the messenger is, they seem to get shot regardless of whether it's anything to do with them or not.