not sure what to do

i had recently bought a avatar from a NWS vendor .. i payed for it but never got the avatar only got 2 note cards.. i went to contact whinge about it and got no responce.. and not sure what i can do now.. i mean ya it might be 900l$ but its the princable of buying and getting something back.. a friend told me im out of luck but there has to be something i can do

the seller should remedy the situation for you. Vendors choke all the time for a variety of reasons.

I would send the seller a notecard with the details, just in case he/she has problems with receiving IMs.... politely explain that you didn't receive the product, and include the transaction details from your account history to show you paid. You might have to allow a few days for a response, depending on how frequently the seller comes in world.

that IS northstar, correct?, well the yahve the abbility to return lost inventory

Sometimes it can be a vendor machine or scripting problem, somtimes its SL and sometimes it could just be that the seller is out of town. Most known, reputable creators will do all they can to make it right for you. Give them a little time, if they don't respond then repost and let us know.

This has happened to me several times. Every time -- except once -- the seller sent a replacement or refund.

Go to SL's My Account page, click My History, then click the link "For your Linden dollar (L$) transaction history." Then select the date range and you'll see all of your recent transactions. Copy the TN# and Details, and then send that info to the seller.

One seller recently sent a replacement AND a full refund to me. It was unnecessary, but I will definitely be a returning customer.

The only exception was a seller of a popular iPod-like device. Despite the fact that my partner and I had previously purchased several of these from him, the seller refused to give a refund or replacement.

i know its been a while but the owner never got back to me so i gave up, thanks for the help

Earlier today they had a thread about this same thing, unresponsive vendors. I said it happens a lot in sl but nooooo, some were saying it's not like this, oh heavens no. Of course not there's no such thing as unresponsive vendors. This is just the imagination of people who spend their hard earned cash, get nothing or get lousy items then get no response from the sellers when they try to contact them. Right?

It's all peaches and cream according to them.

Yeah, right.

There you go. Just another of a long line of unsatisfied customers. The ratio is very lopsided as far as getting something back from a seller to getting nothing, not even a response.

Happens all the time no matter how rosy they tried to paint it. This is the reality.

Definitely giving the transaction ID is a good idea.

SL Exchange expect you to file a support ticket before they will get into sending another one. This is partly because SL sometimes throws the item into your inventory a bit later (happened to me) and also because not everyone is honest, sadly.

It happens. I never received a pricey building tool I tried to buy when SL was having an unusual plague of problems. I tried all of the above, IM and notecard to the vendor twice showing the transaction number date and time, etc. Searched my inventory, even inside of prims in case something got placed there. It shouldn't matter though -- if you pay for something and it's no transfer, what harm could you do with an additional copy? Not sure why some vendors would ignore polite requests for a replacement. Maybe they get overwhelmed.

I still want the item a couple of months later, but I don't want to plunk down the L$'s again. Maybe I will go for the competitor's building tool.

Are you sure it's not just lost in your inventory? Since I do that from time to time, I'd go back to the store and check the exact name, just to make sure it isn't lost with some obscure name.

There have been a lot of issues with sim2sim emails lately, causing server based vendors to choke. When this happens, some sellers have quite a backlog of items to redeliver.

If a seller doesn't reply to an IM, send another one, but don't spam them to death
Check his/her profile if they have a specific customer service site, instead.
Use a notecard (but still send the IM, telling the contents of the notecard, IM2Email doesn't allow people to read the contents of notecards)

Also, realize that a lot of sellers have 'a life' too, so it can sometimes take a day or two before they're able to respond to your request. (Seems just like RL not?)

If you're not getting any response in a week, then it could be you've encountered a bad business. Well, do what you normally do with bad businesses. Tell your friends not to shop there...