My first disappointing concierge experience

I had (the choice of tense is on purpose) a renter with an object on the land that he and I could not return.

I asked for concierge person to come remove the object and was told to file a ticket. Having worked tech support years ago, I've always considered this the equivalent to telling someone to go spank the monkey. I asked what the turnaround time on tickets is, and was told by the concierge person a few days at best.

Is this common in the experience of other concierge residents? It is the first time I've been completely fobbed off. My experience in the past was very good.

I have been told to file a ticket, but then I went back to live chat with the ticket number. I didn't think too much of it, it was resolved then. In the future, if I need inworld action, I'll do the ticket first then hit live chat. I think they just need the paper trail to explain what they do for us.

I've never had a diappointing concierge experience, and I have had the odd helper come out to test something, but more from them just deciding to do it than me asking for it. I'm not surprised by the "submit a ticked" response though.

Freudian slip?

Ooo. I took me a while to spot what you meant, but no. Just a plain old-fashioned typo

In every case that I've gone to concierge Live Chat for an immediate sim problem like that, the person on hand has either teleported out personally to fix the problem, or they were able to fix the issue remotely, or they informed me that my issue was not unique and "Ops" were actively working on it.

The only times I've been told "file a ticket" were with things related to region changes.

Some of the concierge staff are friendlier than others, and it probably helps to catch them during a quiet part of their day.

The only time I've been told to submit a ticket is when I needed a rollback and that was completed shortly afterwards.

Phil has his moments and its great when you can catch them and save them as QFT Ive caught him once as well lol

I love concierge! They have always solved the problem on the spot.

I do make a habit of filing a ticket first, so I am prepared if they ask me to make one. =)

((I am not sure about your exact issue, but an nonreturnable prim usually poofs when you restart the region. Worth a try if you haven't all ready.))

In some areas there is no love lost between me and LL however on every occasion i have used concierge chat they have always been helpful and often come to the sim to check and if possible resolve the issue. Yes once or twice, tonight for example i have filed a ticket, but they have still looked and helped. Maybe you just caught one off for their break

Don't let one incident cloud the rest because all in all they are a great bunch on concierge

I get the impression from my own limited concierge experience that this is a very good point.

I've called, I think, four times in the four months-plus since I spent my way up to the Concierge level. In each case, the person I spoke with was courteous (and intelligent, I'd testify).

There was only one point at which I felt some annoyance, which I hope I didn't show--one person made a rather bitter comment to the effect 'you concierge-level people CAN phone, so you DO phone at the drop of a hat'. I thought about defending my own very low number of calls, but decided to let it pass.

(Other than that one comment she was very well-informed and personable and helpful.)

Though I've never had to pick up the phone, I think I've chatted with whoever said that a few times. Usually they're really good. Sometimes not so much...

A benefit of paying LL a nice bit of money eache month, so that the operator you spoke to can continue to afford Happy Meals for his/her mouth breathing kids.

never had to use it a lot, but whenever I had ghostprims or other region issues, I just went on livechat and a few minutes later the region was restarted

I don't think I have ever had a positive experience with concierge support.

By positive, I mean one in which they acknowledged that the problem existed, and were able to resolve in promptly.

I have several bad stories involving Concierge But posting them here would only bring unwanted grief from said Employees.
The best concierge help i have ever gotten was from Spike Linden, TJ, and Sejong Linden, some have had nothing but unprofessional help.
Had one come to my club and restart my region. their message to the guests was to leave because the region will be down for a while. and it was only being restarted. The lamest thing i have ever seen from a concierge employee in my life. I wanted to shove my foot in her buttt

if i had never used concierge support or live chat before that i might be able to say something like ths and be honest. Howeveri have always gotten good responces,most of the time when they have told me to file a ticket i already had and boom they wear then right on it. it's like rl sometimes the awnser is no .

just becouse you did not get exactly what you wanted does not mean you had bad support.

There are good ones and bad ones.

I have to say that, while I was at the concierge level, the few times I needed to contact support I was pleased with the outcome even if it didn't turn out quite as I expected. The Lindens I spoke with were always courteous and knowledgeable.

Now that I have dropped down to immaterial, low life Premium account status, the one time I have attempted to contact live chat was a dismal experience at best. I got an obvious volunteer that was less than pleasant and obviously knew nothing of how things work in SL.

I have only used it once and was happy....