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Tristin Mikazuki
Sarah Palin ROCKS!
Join date: 9 Oct 2006
Posts: 1,012
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08-23-2009 10:06
I tried a second cashout on SLX and its hanging again did the support stuff and nothing... again.
Has anyone eles noticed SLX support lacking after LL bought them out?
I cant wait till SLapt.me has paypall mass pay I think I'll be cashing out with them when they do....
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Dante Tucker
Purple
Join date: 8 Aug 2006
Posts: 806
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08-23-2009 10:10
Odd, seeing as the support staff is the exact same people as before LL bought them.
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Tristin Mikazuki
Sarah Palin ROCKS!
Join date: 9 Oct 2006
Posts: 1,012
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08-23-2009 10:14
Thats what I thought to Dante just seems like its gona down hill a bit.
Hope its just these 2 incidents only...
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Brieanne Bomazi
Don't forget the *E*
Join date: 29 Jan 2005
Posts: 383
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08-23-2009 11:43
I have been raising kane over this is well. Went from 5 minute-MAX 4 hours to cash out, to several days, if you are lucky.
Not sure if they will ever fix it... but know you are not the only one ticked about it.
~Brie
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You know the saying:
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http://www.flickr.com/photos/brieannebomazi/ From: Kalor Rayner Actually, I think we'll have a better chance of winning the lottery than figuring out the information from the Lindens. Curious about the Emerald Viewer and all the features? http://modularsystems.sl/index.php?option=com_content&view=article&id=24&Itemid=16
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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08-23-2009 12:28
From: Dante Tucker Odd, seeing as the support staff is the exact same people as before LL bought them. I think in this case, it's just proof that taking the Linden name means you're subject to the Tao of Linden. Which means they aren't making money off of customer service...
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DanielRavenNest Noe
Registered User
Join date: 26 Oct 2006
Posts: 1,076
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08-23-2009 13:52
From: Brieanne Bomazi I have been raising kane over this is well. Went from 5 minute-MAX 4 hours to cash out, to several days, if you are lucky.
Not sure if they will ever fix it... but know you are not the only one ticked about it.
~Brie They probably did something stupid like move the payment account over to the same one the main Linden Lab process credit uses, which is run from Britain, and the guy went on vacation without a backup. Yes, a reliable payment system is essential, whether its instant or 5 days or whatever. I have had it take anywhere from 0 to 8 days to complete a "process credit" to Paypal, and it's the uncertainty that's annoying. |
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Tristin Mikazuki
Sarah Palin ROCKS!
Join date: 9 Oct 2006
Posts: 1,012
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08-24-2009 10:40
BTW the answer to this question I just found out in an email... C&P follows
Hello Tristin Mikazuki,
Thank you for letting me know that you had difficulty with another US Dollar transaction.
When the system holds a transaction, a member of the Accounting Team will manually review the hold and process the transaction.
Since Customer Support for the Xstreet SL web site doesn't work on the weekends, this means that if a transaction is held on a Saturday or Sunday, or on a Holiday, then the Accounting Team will be unable to review the hold until they return to work on Monday, or the first business day after the holiday.
The Accounting Team is working on the transactions that were held up over the weekend and those should be cleared out by the end of Business today.
Regards,
XXXXXX Linden
So in other words only cash out on Monday thru Thursday I guess... or your boned lol
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