Second Life Forums Archive

Maureen McLean

Registered User

Join date: 5 Jun 2004

Posts: 17

06-08-2008 11:36

I down loaded the new RC but when I go to log in I get this Message..."unable to connect to second life. DNS could not resolve the hoset name.please veriy that you can connect to www.secondlife.com web site if you can but still continue to receive this error please go to the support section and report this problem"

So I went to sl.com and reported the problem and no response from LL yet.

Do any of you computer wiz's out there possibly know what can be wrong? I am able to run the old version of sl with no trouble at all.

1 more thing that seems odd...when I get to the log in page on the new RC there is a red bar at the top that says "file", "edit" "help"

Thanks for any help you can give me

Felowen Dodge

Registered User

Join date: 14 Aug 2006

Posts: 200

06-08-2008 11:49

Sounds like it is trying to connect improperly. I know when the new RC tried to dl automatically(forced) it did not work very well and downloaded very slowly. I stopped the dl then went to

http://secondlife.com/support/downloads.php and dl it from there. Works like a charm.

My suggestion, uninstall the copy you have now and restart pc...then goto that page and dl the correct version and you should be good to go.

Maureen McLean

Registered User

Join date: 5 Jun 2004

Posts: 17

06-08-2008 16:11

I'll try that. Thank you so much

Ceka Cianci

SuperPremiumExcaliburAcc#

Join date: 31 Jul 2006

Posts: 4,489

06-08-2008 16:17

last i heard there are connection issues with sl in general ..it may not just be you or your viewer..i think logins are restricted ..unless thats over already.

_____________________

Free Your Mind
http://www.flickr.com/photos/ceka_cianci/

Avacea Fasching

Certified

Join date: 23 Dec 2005

Posts: 481

06-08-2008 17:25

it Takes me two tries to connect on the RC, every time i open a new window.. the second try always works just fine.

I would check and post to JIRA but i have just been too busy....

_____________________

post spelling was checked using - Speak & Spell

Maureen McLean

Registered User

Join date: 5 Jun 2004

Posts: 17

06-08-2008 18:54

Thank you Felowen, I tried it but I still get the same error message. I guess I'll just have to wait for LL to read my ticket and hope they can fix it. Till then...its the regular SL for me

Maureen McLean

Registered User

Join date: 5 Jun 2004

Posts: 17

06-09-2008 09:46

Does anyone know how long it takes for LL to review a support ticket? I placed mine on Friday and it is still listed as NEW not reviewed.

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

06-09-2008 09:57

From: Maureen McLean

Does anyone know how long it takes for LL to review a support ticket? I placed mine on Friday and it is still listed as NEW not reviewed.

It was the weekend...I doubt they had much opportunity to look at anything but the most critical tickets.

In my experience though, it's been anything from a day to a couple of weeks for a response.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

ConductorX Nieuport

NO LONGER RELEVANT

Join date: 29 Nov 2007

Posts: 86

06-09-2008 09:58

When I was getting that error message I had to reset my router and it cleared up. Usually just unplug it for a few minutes and plug it back in.

"CX"

_____________________

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

06-09-2008 10:08

I've seen suggestions to a) flush your DNS cache and b) try another DNS server like http://opendns.com.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Ray Musketeer

Registered User

Join date: 22 Oct 2005

Posts: 418

06-09-2008 14:01

I know there were some serious packet loss errors a bit ago maybe thats what you hit and not sure if viewer has anytthing to do with that but in case here is a link to an older viewer which seems to be heoping me anyway lol http://blog.secondlife.com/2008/04/03/the-new-viewer-a-well-oiled-machine/

Maureen McLean

Registered User

Join date: 5 Jun 2004

Posts: 17

06-09-2008 17:15

Thank you all for your advice...unfortunetly nothing is working. If I'm not mistaken don't all versions of the client access the same DNS and if so why does one client connect and not the other?

Dekka Raymaker

thinking very hard

Join date: 4 Feb 2007

Posts: 3,898

06-09-2008 17:30

If you use a Mac it is a known problem, there is a fix pending

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Maureen McLean Registered User Join date: 5 Jun 2004 Posts: 17	06-08-2008 11:36 I down loaded the new RC but when I go to log in I get this Message..."unable to connect to second life. DNS could not resolve the hoset name.please veriy that you can connect to www.secondlife.com web site if you can but still continue to receive this error please go to the support section and report this problem" So I went to sl.com and reported the problem and no response from LL yet. Do any of you computer wiz's out there possibly know what can be wrong? I am able to run the old version of sl with no trouble at all. 1 more thing that seems odd...when I get to the log in page on the new RC there is a red bar at the top that says "file", "edit" "help" Thanks for any help you can give me
Felowen Dodge Registered User Join date: 14 Aug 2006 Posts: 200	06-08-2008 11:49 Sounds like it is trying to connect improperly. I know when the new RC tried to dl automatically(forced) it did not work very well and downloaded very slowly. I stopped the dl then went to http://secondlife.com/support/downloads.php and dl it from there. Works like a charm. My suggestion, uninstall the copy you have now and restart pc...then goto that page and dl the correct version and you should be good to go.
Maureen McLean Registered User Join date: 5 Jun 2004 Posts: 17	06-08-2008 16:11 I'll try that. Thank you so much
Ceka Cianci SuperPremiumExcaliburAcc# Join date: 31 Jul 2006 Posts: 4,489	06-08-2008 16:17 last i heard there are connection issues with sl in general ..it may not just be you or your viewer..i think logins are restricted ..unless thats over already. _____________________ Free Your Mind http://www.flickr.com/photos/ceka_cianci/
Avacea Fasching Certified Join date: 23 Dec 2005 Posts: 481	06-08-2008 17:25 it Takes me two tries to connect on the RC, every time i open a new window.. the second try always works just fine. I would check and post to JIRA but i have just been too busy.... _____________________ post spelling was checked using - Speak & Spell
Maureen McLean Registered User Join date: 5 Jun 2004 Posts: 17	06-08-2008 18:54 Thank you Felowen, I tried it but I still get the same error message. I guess I'll just have to wait for LL to read my ticket and hope they can fix it. Till then...its the regular SL for me
Maureen McLean Registered User Join date: 5 Jun 2004 Posts: 17	06-09-2008 09:46 Does anyone know how long it takes for LL to review a support ticket? I placed mine on Friday and it is still listed as NEW not reviewed.
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	06-09-2008 09:57 From: Maureen McLean Does anyone know how long it takes for LL to review a support ticket? I placed mine on Friday and it is still listed as NEW not reviewed. It was the weekend...I doubt they had much opportunity to look at anything but the most critical tickets. In my experience though, it's been anything from a day to a couple of weeks for a response. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
ConductorX Nieuport NO LONGER RELEVANT Join date: 29 Nov 2007 Posts: 86	06-09-2008 09:58 When I was getting that error message I had to reset my router and it cleared up. Usually just unplug it for a few minutes and plug it back in. "CX" _____________________
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	06-09-2008 10:08 I've seen suggestions to a) flush your DNS cache and b) try another DNS server like http://opendns.com. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Ray Musketeer Registered User Join date: 22 Oct 2005 Posts: 418	06-09-2008 14:01 I know there were some serious packet loss errors a bit ago maybe thats what you hit and not sure if viewer has anytthing to do with that but in case here is a link to an older viewer which seems to be heoping me anyway lol http://blog.secondlife.com/2008/04/03/the-new-viewer-a-well-oiled-machine/
Maureen McLean Registered User Join date: 5 Jun 2004 Posts: 17	06-09-2008 17:15 Thank you all for your advice...unfortunetly nothing is working. If I'm not mistaken don't all versions of the client access the same DNS and if so why does one client connect and not the other?
Dekka Raymaker thinking very hard Join date: 4 Feb 2007 Posts: 3,898	06-09-2008 17:30 If you use a Mac it is a known problem, there is a fix pending _____________________