To the Linden Staff

I wanted to personally thank the Linden who helped clean up purple haze this morning. It was a very timely response to the earlier in the day reported issue. This shoes the dedication the linden staff has to it's community and it's greatly appreciated. The litterbug issue was handled very fast and very well so Thank you so very much.

I apologize if this is in the incorrect location,I could not figure out the best place for it, but again thank you for the quick actions and response to the issue. You do not get that often in a company so i had to let you all know that the work you're doing at responding quickly to problems/bugs/issues is greatly appreciated.


Thanks again!

Yup they sometimes do a great job, the problem is they pick and choose when they do it. I have a 16M parcel set for sale since the new policy was introduced, it's set for sale for L$9900. Linden Lab are not interested. They play silly little games like this.

So yes, sometimes they do good things, but they are extremely unprofessional.

So when they help someone, they're "picking and choosing", and when they decide not to penalize you for breaking their rule, or just plain don't notice that you've been breaking it, they're "extremely unprofessional"?

Look, I don't always agree with every last decision LL makes, and I could certainly think of some names to call a few of them when we do disagree, but "unprofessional" is not one of them. Every single Linden I've ever met has been nothing but polite, well spoken, extremely dedicated, intelligent, and competent, the very definition of professionalism. Perhaps you should choose your words a bit more carefully.

Hi, Jaden, glad you got things resolved.

Unfortunately, you have chosen to put your thanks in the one place where it is least likely a Linden will see it - I believe their attitude toward Resident Answers could best be described as "Fear and Loathing". No apologies necessary, but if I wanted to thank a support Linden, I would do one of 3 things:

> write a note to Cyn Linden (aka Cyn Skyberg, email probably [email]cyn@lindenlab.com[/email]) praising them by name
> file a support ticket expressing the thanks
> respond to a random new blog entry that happens to have comments open

i think the Lindens will see it. this is a very nice posting. they do LOTS of things right, and it's great to see a 'letter of commendation' once in awhile. thank you for telling us.

Calm down fanboi. Your statement applies to your experience only.

Please don't insist that every Linden can even spell professional. Most that are forced to interface with the customers are not that professional. Repeating policy over and over again is not professional. Passing you on to another Linden that passes you on to another Linden is not professional. Disabling a account because of mass AR without any investigation is not professional. And it goes on.

Every company has people that do the right thing - and every company has those that abuse the powers given to them. Linden Lab is not different from any other company.

Not like this is the first time a thread with kudos to a linden was put here... not sure why this one is any different.

I like seeing when people are pleased... too much negativity in the world.

It is good to see something positive for a change.

when i grow up, i wanna be a secret Linden. this forum needs a real mod with a backbone, intelligence and a bit of attitude accompanied by dry humor. i miss Strife. *sigh*

Don't take 3Ring's comments personally, Cybin!

Pep (Can she be ARd for being drunk and incapable in charge of a keyboard?)

Show 3Ring some attitude and delete her post.

I'm very happy with the current moderation. No moderation is good moderation.

Moderators make me naughty. You wont like me when I'm naughty.

I have always had good Experiences with Linden Lab employees/Concierge. I had one problem with 1 Linden a while back. But she didn't last long and was removed from the Team.. They always do the best they can and very helpful and polite.
Only one thing, when Concierge is in a meeting and you call concierge because your region is down, you get told there is nothing they can do for an hour till the meeting is over.
That has to be the worst feeling when you call them and get told this .
Why have someone answer the phone then? Hehehe very annoying. When they say that, I ask "you mean to tell me they can not dispatch an engineer to get the region back up?" And the Linden manning the phone tells me, Nope! . Nothing we can do.
Amazing enough I contact an Inworld Linden and some how they are able to do something to help us..Wish they would work on that because this has happened more than once lol
But all in all it has been a positive experience.. I say that has happened 2 times in the past year..

By and larger, in my three years, I've had good experiences with individual Lindens. Only a couple have been less than satisfactory, and far outweighed by the good ones.

Often their policies will leave me shaking my head at their wordings, and some decisions have left me livid (SL5B, anyone?) -- but on a individual level, few issues.

a couple things..

1) i thought 3Ring had a funny jibe up there.. made me laugh!

2) i posted the smiley simply because i dig this thread. positive, but with it's feet still on the ground. not to mention the humor

3) this is only here because a list of 2 things seemed to short.

ROFL I like this point!!

How dare you be so intolerant of and insulting to numerically challenged lists.

Pep (I shall commission Randy Newman to write an appropriately amended version of his song "Short People" immediately)

now see, i didn't even know we had a mod. and i certainly didn't know of a name to attach to it. now THAT'S secret!

furthermore, in this mod i already see backbone, intelligence, attitude and humor (which i was SERIOUS about, btw). so far, this mod is full of win!

First, I AM calm. So you're wasting your breath on that.

Second, way to quote out of context. I made a point of saying that I don't agree with LL on all their decisions. In fact, I've had some fairly intense arguments with them over the years about certain policies and practices. That makes me a "fanboy"? I guess your definition of the word must differ from the norm.



Of course it does. That goes without saying, doesn't it? After all, I said "Every one of them I've met...," not "Everyone in the world who ever has worked or ever will work for Linden Lab." What part of that wasn't clear?

In any case, having been as as active as I have over the past 5+ years I've been here, I'd estimate I've met about half of the Linden staff in person at one time or another, and I've been nothing but singularly impressed by their professionalism each and every time. As I said, I could think of some names to call some of them, but "unprofessional" does not apply.

That said, are there some bad apples among them? Probably. No organization is perfect. But on the whole, Linden Lab are good people.




I didn't.



So I'm not a customer?



So it's your belief that "most" of the staff engages in this behavior? That's a bit far fetched, don't you think?

And in any case, even if these things were the norm (which I can promise you they're not), I still don't think "unprofessional" is the right word. Frustrating as such experiences might have been from your point of view, there well might (or might not) have been good reason for the behavior you observed, depending on the circumstances. I'll grant you it's much easier to get upset about it, and start name-calling, than to calmly try to assess the situation from multiple points of view, but the fact is that until and unless you know for certain that someone is doing something other than what their job description dictates, the word "unprofessional" can't be an accurate descriptor.

Want an analogy? I once observed a police car speeding down the highway, with his lights and sirens off. By all appearances, the driver was abusing his power as an officer, a very unprofessional thing to do. I found out later through a friend in law enforcement that there had been an attempted bank robbery that day, and that the word had gone out that all cops in the area should proceed to the bank as quickly and quietly as possible. More than likely the speed demon I witnessed was on his way there. Had he turned on his lights and his siren, he would have alerted the robbers, and quite possibly could have gotten someone in the bank killed. What appeared to be unprofessional behavior may well have been extremely professional.

Point, it's pretty hard to make an assessment without knowing all the facts, from all angles. That's all I'm saying. It's just not fair to go around making judgments when you've only got one side of the story, even if that side happens to be your own.



If you believe that's the case, then why did you see fit to criticize me for responding to a comment that said ALL Lindens were the same? Look over the history yourself. Someone made a blanket statement about the whole company, and I rebutted with basically "Hey, they make mistakes, sure, but every one of them I've met has been very professional. So it's not fair to say the company as a whole is unprofessional." Surely you can allow that if it can't be all one way, it also can't be all the other way, right? That IS what you just said, right? So what was your point in blasting me?

*DING*DING*

And we have a WINNER!!! Way-to-go, Lias.

Stickies were made for posts like this one. Does my heart good to read frank, unabashed posts instead of the usual "I'm gaga over Linden" threads.

BAH!!!!