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Submitting a ticket |
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Pasta Quan
Registered User
Join date: 4 Jun 2008
Posts: 2
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06-05-2008 13:52
How long does it take for a response to a ticket usually, I've been waiting on one with great anticipation since last night. Not that long I know but I just really need to read the response.
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Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
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06-05-2008 13:56
Sorta depends on what the ticket is about and how easy/hard it is for them to address.
A good friend of mine, a conceirge resident, has been waiting for a response since early March. Other times, they get answered almost right away. _____________________
Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left |
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ArchTx Edo
Mystic/Artist/Architect
Join date: 13 Feb 2005
Posts: 1,993
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06-05-2008 15:27
Don't hold your breath!
_____________________
 VRchitecture Model Homes at http://slurl.com/secondlife/Shona/60/220/30 http://www.slexchange.com/modules.php?name=Marketplace&MerchantID=2240 http://shop.onrez.com/Archtx_Edo |
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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06-05-2008 15:36
Basic or Premium? Premium and Concierge Residents can also use Live Chat.
I'd plan on waiting at least a few days before getting anxious about a ticket...if they get back to you sooner, great, but don't have that expectation. _____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Pasta Quan
Registered User
Join date: 4 Jun 2008
Posts: 2
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06-05-2008 22:08
What the hell is the point of having a ticket thing if they cant even get to your submission.
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MortVent Charron
Can haz cuddles now?
Join date: 21 Sep 2007
Posts: 1,942
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06-05-2008 22:12
What the hell is the point of having a ticket thing if they cant even get to your submission. how many tickets have they got to deal with, with a limited number of staff Each ticket is given a rating based on what type of ticket (sim down, harassment, etc) They go through them as fast as possible. And then there is the fact there may not be enough information in the ticket for them to act on it in any way. (no snapshot included, nothing but filling out the top fields... and nothing in the description) _____________________
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Bippity boppity boo! I'm stalking you! 9 out of 10 voices in my head don't like you... the 10th went to get the ammo |
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Marcel Flatley
Sampireun Design
Join date: 29 Jul 2007
Posts: 2,032
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06-06-2008 00:29
From the few tickets I had with our Lindens, I learned that indeed it is not to say how long solving takes. Very much depends on how much work is involved.
My last ticket (about whether NPIOF accounts picks counted for Search All results) was "solved" within a day. After I re-opened because I was not happy with the answer, it took a few weeks. Worth the waiting, because this time they actually did some research. So if you are in a hurry, use Live Chat. If you are not in a hurry, open a ticket and wait  They are doing not too bad in my opinion, up to now I have been rather pleased with the support._____________________
New in town: Floating furniture!
http://www.sampireundesign.com http://www.slurl.com/secondlife/Gaori/44/66/603/  |
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Ike Fairweather
Off Tha Chain
Join date: 1 Feb 2007
Posts: 387
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06-06-2008 02:31
How long does it take for a response to a ticket usually, I've been waiting on one with great anticipation since last night. Not that long I know but I just really need to read the response. 7-10 business days (2 weeks). _____________________
"Looking to buy a grandfathered tier private island sim"
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