Second Life Forums Archive

Claire Silverspar

Pokes Badgers With Spoons

Join date: 31 Oct 2007

Posts: 5,375

03-09-2008 06:02

Okay, so this is prolly going to be one of those threads that gets answered in, like, one reply lol.
Anyway, I am on a premium account. I need to downgrade to basic.
When I do this, how much notice do i need to leave? I mean, If get billed on the 30th of the month, is it billed in advance? If I downgrade this week will i still be billed on the 30th or will it just downgrade without any other charges?

Thankyou all in advance

Claire xx

_____________________

I'll miss this damn place.
I'll be over at SCII after the end has come.

Ciaran Laval

Mostly Harmless

Join date: 11 Mar 2007

Posts: 7,951

03-09-2008 06:05

Mainland is paid behind. So you'll be billed for this month's usage at the end of the month. Well at the end of the billing cycle. So if say you're bill is due the 30th, you'd have to downgrade before the 30th. You'll still get billed on the 30th.

Kathy Morellet

Registered User

Join date: 26 Jul 2006

Posts: 809

03-09-2008 06:11

If you did not own any land or have any land tier donated to a group during this billing cycle then it will downgrade with no further charges. Otherwise, what Ciaran said is true.

Claire Silverspar

Pokes Badgers With Spoons

Join date: 31 Oct 2007

Posts: 5,375

03-09-2008 06:12

i don't have any land, just my premium account charge of $9.99 or whatever it is.
I thought these may have been billed in advance...

oh well

EDIT: ahh, thankyou

_____________________

I'll miss this damn place.
I'll be over at SCII after the end has come.

Renee Loening

Registered User

Join date: 9 Jan 2008

Posts: 2

Still Waiting

03-09-2008 08:02

In January Linden Labs billed my PayPal $5.00 US by mistake for land fees. They admitted this was a mistake after I filed a PayPal complaint. They never answered my question why I was billed this until I filed a complaint. They said they would refund the $5.00 if I dropped the complaint, so like an idiot I did. Now 3 weeks later !!!! No refund - No Answer to further Support Tickets.

So I still waiting for my refund Linden Labs!!!!!!!!!!!!!!!!!!!!

Ticket Information:
Ticket #: 4051-4484509
Date Created: 2/13/2008 10:33 AM PDT

3Ring Binder

always smile

Join date: 8 Mar 2007

Posts: 15,028

03-09-2008 08:32

yeah, you already told us this, Renee, in another thread. this is a thread about downgrading. call Linden Labs for your money. we aren't going to refund you.

Claire, once you begin the downgrade process, you cannot change your mind. you are locked in until your bill date passes. just thought i'd let you know that part.

_____________________

it was fun while it lasted.
http://2lf.informe.com/

Annabelle Babii

Unholier than thou

Join date: 2 Jun 2007

Posts: 1,797

03-09-2008 08:35

From: Renee Loening

In January Linden Labs billed my PayPal $5.00 US by mistake for land fees. They admitted this was a mistake after I filed a PayPal complaint. They never answered my question why I was billed this until I filed a complaint. They said they would refund the $5.00 if I dropped the complaint, so like an idiot I did. Now 3 weeks later !!!! No refund - No Answer to further Support Tickets.

So I still waiting for my refund Linden Labs!!!!!!!!!!!!!!!!!!!!

Ticket Information:
Ticket #: 4051-4484509
Date Created: 2/13/2008 10:33 AM PDT

*rolls up a five-spot and stuffs it in her modem*

Nope, didn't work. Try a Linden.

Joseph Abel

Leaves no pawprints...

Join date: 20 Aug 2006

Posts: 781

03-09-2008 08:38

From: Annabelle Babii

*rolls up a five-spot and stuffs it in her modem*

Nope, didn't work. Try a Linden.

/pokes a claw in his modem
Hey, what the heck...if I can reach it, I could use it...

Just...a...little...more...

_____________________

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From: Nimbus Rau

So your final Nimbus Score is a grand total of 8.55. A magnificent achievement!

Kathy Morellet

Registered User

Join date: 26 Jul 2006

Posts: 809

03-09-2008 08:41

From: 3Ring Binder

Claire, once you begin the downgrade process, you cannot change your mind. you are locked in until your bill date passes. just thought i'd let you know that part.

While it is true that there is no way to stop the process via the account page, you can open a support ticket if you change your mind before the billing date. LL may still ding your account for the reinstatement fee though.

Yosef Okelly

Mostly Harmless

Join date: 26 Aug 2007

Posts: 2,692

03-09-2008 09:07

No land owned or tier donated so on the 30th, no charges. Welcome to the ranks of the freeloaders

You will get a lot more L$ for your 5£ than the premium membership gives you.

Claire Silverspar

Pokes Badgers With Spoons

Join date: 31 Oct 2007

Posts: 5,375

03-09-2008 09:40

lol Joseph....careful you don't shred it before you manage to get it...

I may change my mind next month and upgrade again - thats ok though isn't it?
I just don't wanna be billed this month and end up with my account cancelled...problems have meant that there is no way I can't have anything going out of my bank atm

Means no more shopping too

lol.

_____________________

I'll miss this damn place.
I'll be over at SCII after the end has come.

Kathy Morellet

Registered User

Join date: 26 Jul 2006

Posts: 809

03-09-2008 09:46

From the info given, you should be fine Claire. And you can bump back up to premium at any time later if you choose to do so.

Claire Silverspar

Pokes Badgers With Spoons

Join date: 31 Oct 2007

Posts: 5,375

03-09-2008 09:54

awesome! thanks for your help guys

_____________________

I'll miss this damn place.
I'll be over at SCII after the end has come.

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Claire Silverspar Pokes Badgers With Spoons Join date: 31 Oct 2007 Posts: 5,375	03-09-2008 06:02 Okay, so this is prolly going to be one of those threads that gets answered in, like, one reply lol. Anyway, I am on a premium account. I need to downgrade to basic. When I do this, how much notice do i need to leave? I mean, If get billed on the 30th of the month, is it billed in advance? If I downgrade this week will i still be billed on the 30th or will it just downgrade without any other charges? Thankyou all in advance Claire xx _____________________ I'll miss this damn place. I'll be over at SCII after the end has come.
Ciaran Laval Mostly Harmless Join date: 11 Mar 2007 Posts: 7,951	03-09-2008 06:05 Mainland is paid behind. So you'll be billed for this month's usage at the end of the month. Well at the end of the billing cycle. So if say you're bill is due the 30th, you'd have to downgrade before the 30th. You'll still get billed on the 30th.
Kathy Morellet Registered User Join date: 26 Jul 2006 Posts: 809	03-09-2008 06:11 If you did not own any land or have any land tier donated to a group during this billing cycle then it will downgrade with no further charges. Otherwise, what Ciaran said is true.
Claire Silverspar Pokes Badgers With Spoons Join date: 31 Oct 2007 Posts: 5,375	03-09-2008 06:12 i don't have any land, just my premium account charge of $9.99 or whatever it is. I thought these may have been billed in advance... oh well EDIT: ahh, thankyou _____________________ I'll miss this damn place. I'll be over at SCII after the end has come.
Renee Loening Registered User Join date: 9 Jan 2008 Posts: 2	Still Waiting 03-09-2008 08:02 In January Linden Labs billed my PayPal $5.00 US by mistake for land fees. They admitted this was a mistake after I filed a PayPal complaint. They never answered my question why I was billed this until I filed a complaint. They said they would refund the $5.00 if I dropped the complaint, so like an idiot I did. Now 3 weeks later !!!! No refund - No Answer to further Support Tickets. So I still waiting for my refund Linden Labs!!!!!!!!!!!!!!!!!!!! Ticket Information: Ticket #: 4051-4484509 Date Created: 2/13/2008 10:33 AM PDT
3Ring Binder always smile Join date: 8 Mar 2007 Posts: 15,028	03-09-2008 08:32 yeah, you already told us this, Renee, in another thread. this is a thread about downgrading. call Linden Labs for your money. we aren't going to refund you. Claire, once you begin the downgrade process, you cannot change your mind. you are locked in until your bill date passes. just thought i'd let you know that part. _____________________ it was fun while it lasted. http://2lf.informe.com/
Annabelle Babii Unholier than thou Join date: 2 Jun 2007 Posts: 1,797	03-09-2008 08:35 From: Renee Loening In January Linden Labs billed my PayPal $5.00 US by mistake for land fees. They admitted this was a mistake after I filed a PayPal complaint. They never answered my question why I was billed this until I filed a complaint. They said they would refund the $5.00 if I dropped the complaint, so like an idiot I did. Now 3 weeks later !!!! No refund - No Answer to further Support Tickets. So I still waiting for my refund Linden Labs!!!!!!!!!!!!!!!!!!!! Ticket Information: Ticket #: 4051-4484509 Date Created: 2/13/2008 10:33 AM PDT rolls up a five-spot and stuffs it in her modem Nope, didn't work. Try a Linden.
Joseph Abel Leaves no pawprints... Join date: 20 Aug 2006 Posts: 781	03-09-2008 08:38 From: Annabelle Babii rolls up a five-spot and stuffs it in her modem Nope, didn't work. Try a Linden. /pokes a claw in his modem Hey, what the heck...if I can reach it, I could use it... Just...a...little...more... _____________________ Nimbus rated!! From: Nimbus Rau So your final Nimbus Score is a grand total of 8.55. A magnificent achievement!
Kathy Morellet Registered User Join date: 26 Jul 2006 Posts: 809	03-09-2008 08:41 From: 3Ring Binder Claire, once you begin the downgrade process, you cannot change your mind. you are locked in until your bill date passes. just thought i'd let you know that part. While it is true that there is no way to stop the process via the account page, you can open a support ticket if you change your mind before the billing date. LL may still ding your account for the reinstatement fee though.
Yosef Okelly Mostly Harmless Join date: 26 Aug 2007 Posts: 2,692	03-09-2008 09:07 No land owned or tier donated so on the 30th, no charges. Welcome to the ranks of the freeloaders You will get a lot more L$ for your 5£ than the premium membership gives you.
Claire Silverspar Pokes Badgers With Spoons Join date: 31 Oct 2007 Posts: 5,375	03-09-2008 09:40 lol Joseph....careful you don't shred it before you manage to get it... I may change my mind next month and upgrade again - thats ok though isn't it? I just don't wanna be billed this month and end up with my account cancelled...problems have meant that there is no way I can't have anything going out of my bank atm Means no more shopping too lol. _____________________ I'll miss this damn place. I'll be over at SCII after the end has come.
Kathy Morellet Registered User Join date: 26 Jul 2006 Posts: 809	03-09-2008 09:46 From the info given, you should be fine Claire. And you can bump back up to premium at any time later if you choose to do so.
Claire Silverspar Pokes Badgers With Spoons Join date: 31 Oct 2007 Posts: 5,375	03-09-2008 09:54 awesome! thanks for your help guys _____________________ I'll miss this damn place. I'll be over at SCII after the end has come.