Second Life Forums Archive - New PC and can't log on :(

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 12:23

Hi All

Just installed my new pc and downloaded the latest version of SL...went to log in and I keep getting a message saying it can't log in - try checking the time and date settings (which are fine!).

I have Windows Vista Home Premium - do I need to do something else first or???

edited to say that I have tried re-installing sl and that didn't work either

TIA

BB

Broccoli Curry

I am my alt's alt's alt.

Join date: 13 Jun 2006

Posts: 1,660

02-09-2008 12:32

Can't log in "because"?

It's not the firewall kicking in blocking the ports SL needs to connect?

_____________________

~ This space has been abandoned as I can no longer afford it.

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 12:38

Hi Broccoli

Thanks for your reply - it doesn't say why - it just says Unable to connect to secondlife then goes on about the time and date settings

Not sure about the firewall - I will look into those now.....

BB

Qie Niangao

Coin-operated

Join date: 24 May 2006

Posts: 7,138

02-09-2008 12:39

Hmmm... "try checking the time and date settings"... wild speculation here, but is the timezone set correctly?

Broccoli Curry

I am my alt's alt's alt.

Join date: 13 Jun 2006

Posts: 1,660

02-09-2008 12:41

This page may be of help, depending on what hardware/software config you have. Sorry I'm no expert, and I don't know what tech level you're at - but I'm sure others can.

http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/

_____________________

~ This space has been abandoned as I can no longer afford it.

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 12:42

From: Qie Niangao

Hmmm... "try checking the time and date settings"... wild speculation here, but is the timezone set correctly?

Hi Qie

Yes they are all fine

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 12:44

From: Broccoli Curry

This page may be of help, depending on what hardware/software config you have. Sorry I'm no expert, and I don't know what tech level you're at - but I'm sure others can.

http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/

Thanks will go and have a read....

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 12:52

ok so the firewall thingy was a little over my head - so I figured just turn it off and see if that helps.....nope, still get the same message *sigh

Broccoli Curry

I am my alt's alt's alt.

Join date: 13 Jun 2006

Posts: 1,660

02-09-2008 12:57

From: Barrowness Beaumont

ok so the firewall thingy was a little over my head - so I figured just turn it off and see if that helps.....nope, still get the same message *sigh

I'm running on Vista Home with the Norton firewall working, so it's something annoying that's the problem.

It might be something in your router configuration that needs to be set. I expect it's the port forwarding.

What do you have between your computer and the internet? Modem, modem/router, are you on wireless or fixed wire, and are you on ADSL or cable? Model numbers are extra useful.

The time/date issue might be a red herring - often when there's a problem and the solution isn't known, software puts up any old error message - like the famous "An Unknown Error has occured" ... erm, if you know something's wrong, can't you tell me what?

Assuming you're writing to us here on that same PC, so you know you're talking to the internet correctly at least?

_____________________

~ This space has been abandoned as I can no longer afford it.

Ciaran Laval

Mostly Harmless

Join date: 11 Mar 2007

Posts: 7,951

02-09-2008 12:57

Turn your firewall back on quickly.

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 13:03

ok firewall is back on

I am connected to the internet ok as this is the same pc

I have a modem/router and a fixed wire and adsl....

Broccoli Curry

I am my alt's alt's alt.

Join date: 13 Jun 2006

Posts: 1,660

02-09-2008 13:20

My money (what little I have) is still on the "port forwarding" on that link I sent earlier.

I'm assuming by your earlier response that you aren't too "tech savvy"... do you know someone who is that can look at that for you?

_____________________

~ This space has been abandoned as I can no longer afford it.

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 13:35

Sadly I am not very 'tech savvy' *blush - lol

I can ask the man indoors if he can have a look - he is in IT but writing programmes not istallations etc - lol

Thanks for all your help

BB

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

02-09-2008 13:43

if you do a forum search for

unable connect date time

you might find something in one of the results. Might help the guy next door if nothing else.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Qie Niangao

Coin-operated

Join date: 24 May 2006

Posts: 7,138

M M V I I I

02-09-2008 14:19

Any chance it's still 2007 where you live?

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 14:52

still no joy - have tried altering almost every piggin setting on the pc and I still get the same message

*sulks in the corner

Barrowness Beaumont

Registered User

Join date: 16 Mar 2007

Posts: 262

02-09-2008 14:59

I am so embarrased - it was the date setting after all *MAJOR BLUSH*

The year was set to 2002!!

Thanks to everyone for all your help!

BB

Bree Giffen

♥♣♦♠ Furrtune Hunter ♠♦♣♥

Join date: 22 Jun 2006

Posts: 2,715

02-09-2008 15:34

Yayyy!

Alyx Sands

Mental Mentor Linguist

Join date: 17 Feb 2007

Posts: 2,432

02-09-2008 16:20

From: Barrowness Beaumont

I am so embarrased - it was the date setting after all *MAJOR BLUSH*

The year was set to 2002!!

Thanks to everyone for all your help!

BB

Heh, I bet that was the FIRST time ever someone had that error message and it actually WAS the date...

_____________________

~~I'm a linguist. RL sucks, but right now it's decided to be a little less nasty to me - you can still be nice to me if you want! ~~
->Potestatem obscuri lateris nescitis.<-

Annabelle Babii

Unholier than thou

Join date: 2 Jun 2007

Posts: 1,797

02-09-2008 16:25

From: Qie Niangao

Any chance it's still 2007 where you live?

ha ha ha ha ha ha

Broccoli Curry

I am my alt's alt's alt.

Join date: 13 Jun 2006

Posts: 1,660

02-10-2008 00:12

From: Barrowness Beaumont

I am so embarrased - it was the date setting after all *MAJOR BLUSH*

The year was set to 2002!!

Thanks to everyone for all your help!

BB

D'oh!!

_____________________

~ This space has been abandoned as I can no longer afford it.

New PC and can't log on :(
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 12:23 Hi All Just installed my new pc and downloaded the latest version of SL...went to log in and I keep getting a message saying it can't log in - try checking the time and date settings (which are fine!). I have Windows Vista Home Premium - do I need to do something else first or??? edited to say that I have tried re-installing sl and that didn't work either TIA BB
Broccoli Curry I am my alt's alt's alt. Join date: 13 Jun 2006 Posts: 1,660	02-09-2008 12:32 Can't log in "because"? It's not the firewall kicking in blocking the ports SL needs to connect? _____________________ ~ This space has been abandoned as I can no longer afford it.
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 12:38 Hi Broccoli Thanks for your reply - it doesn't say why - it just says Unable to connect to secondlife then goes on about the time and date settings Not sure about the firewall - I will look into those now..... BB
Qie Niangao Coin-operated Join date: 24 May 2006 Posts: 7,138	02-09-2008 12:39 Hmmm... "try checking the time and date settings"... wild speculation here, but is the timezone set correctly?
Broccoli Curry I am my alt's alt's alt. Join date: 13 Jun 2006 Posts: 1,660	02-09-2008 12:41 This page may be of help, depending on what hardware/software config you have. Sorry I'm no expert, and I don't know what tech level you're at - but I'm sure others can. http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/ _____________________ ~ This space has been abandoned as I can no longer afford it.
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 12:42 From: Qie Niangao Hmmm... "try checking the time and date settings"... wild speculation here, but is the timezone set correctly? Hi Qie Yes they are all fine
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 12:44 From: Broccoli Curry This page may be of help, depending on what hardware/software config you have. Sorry I'm no expert, and I don't know what tech level you're at - but I'm sure others can. http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/ Thanks will go and have a read....
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 12:52 ok so the firewall thingy was a little over my head - so I figured just turn it off and see if that helps.....nope, still get the same message *sigh
Broccoli Curry I am my alt's alt's alt. Join date: 13 Jun 2006 Posts: 1,660	02-09-2008 12:57 From: Barrowness Beaumont ok so the firewall thingy was a little over my head - so I figured just turn it off and see if that helps.....nope, still get the same message *sigh I'm running on Vista Home with the Norton firewall working, so it's something annoying that's the problem. It might be something in your router configuration that needs to be set. I expect it's the port forwarding. What do you have between your computer and the internet? Modem, modem/router, are you on wireless or fixed wire, and are you on ADSL or cable? Model numbers are extra useful. The time/date issue might be a red herring - often when there's a problem and the solution isn't known, software puts up any old error message - like the famous "An Unknown Error has occured" ... erm, if you know something's wrong, can't you tell me what? Assuming you're writing to us here on that same PC, so you know you're talking to the internet correctly at least? _____________________ ~ This space has been abandoned as I can no longer afford it.
Ciaran Laval Mostly Harmless Join date: 11 Mar 2007 Posts: 7,951	02-09-2008 12:57 Turn your firewall back on quickly.
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 13:03 ok firewall is back on I am connected to the internet ok as this is the same pc I have a modem/router and a fixed wire and adsl....
Broccoli Curry I am my alt's alt's alt. Join date: 13 Jun 2006 Posts: 1,660	02-09-2008 13:20 My money (what little I have) is still on the "port forwarding" on that link I sent earlier. I'm assuming by your earlier response that you aren't too "tech savvy"... do you know someone who is that can look at that for you? _____________________ ~ This space has been abandoned as I can no longer afford it.
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 13:35 Sadly I am not very 'tech savvy' *blush - lol I can ask the man indoors if he can have a look - he is in IT but writing programmes not istallations etc - lol Thanks for all your help BB
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	02-09-2008 13:43 if you do a forum search for unable connect date time you might find something in one of the results. Might help the guy next door if nothing else. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Qie Niangao Coin-operated Join date: 24 May 2006 Posts: 7,138	M M V I I I 02-09-2008 14:19 Any chance it's still 2007 where you live?
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 14:52 still no joy - have tried altering almost every piggin setting on the pc and I still get the same message *sulks in the corner
Barrowness Beaumont Registered User Join date: 16 Mar 2007 Posts: 262	02-09-2008 14:59 I am so embarrased - it was the date setting after all MAJOR BLUSH The year was set to 2002!! Thanks to everyone for all your help! BB
Bree Giffen ♥♣♦♠ Furrtune Hunter ♠♦♣♥ Join date: 22 Jun 2006 Posts: 2,715	02-09-2008 15:34 Yayyy!
Alyx Sands Mental Mentor Linguist Join date: 17 Feb 2007 Posts: 2,432	02-09-2008 16:20 From: Barrowness Beaumont I am so embarrased - it was the date setting after all MAJOR BLUSH The year was set to 2002!! Thanks to everyone for all your help! BB Heh, I bet that was the FIRST time ever someone had that error message and it actually WAS the date... _____________________ ~~I'm a linguist. RL sucks, but right now it's decided to be a little less nasty to me - you can still be nice to me if you want! ~~ ->Potestatem obscuri lateris nescitis.<-
Annabelle Babii Unholier than thou Join date: 2 Jun 2007 Posts: 1,797	02-09-2008 16:25 From: Qie Niangao Any chance it's still 2007 where you live? ha ha ha ha ha ha
Broccoli Curry I am my alt's alt's alt. Join date: 13 Jun 2006 Posts: 1,660	02-10-2008 00:12 From: Barrowness Beaumont I am so embarrased - it was the date setting after all MAJOR BLUSH The year was set to 2002!! Thanks to everyone for all your help! BB D'oh!! _____________________ ~ This space has been abandoned as I can no longer afford it.

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New PC and can't log on :(