Second Life Forums Archive - Turning Lemons into Lemon-aid

IBME Swindlehurst

Registered User

Join date: 5 Mar 2007

Posts: 139

09-18-2009 05:54

I would like to publicly thank Ethan Linden for quickly resolving a problem I have been fighting with the "Support Process" for almost two months now. He was able to take care of the problem within seconds.

Previously I had submitted:
1 Support ticket that the answer was to submit an AR
4 AR's that seemed to go unnoticed
(2 of the 4 AR's I never even received the obigatory E-Mail notification that they were received)
1 previous Live Chat with the Concierge Team that the answer was "Submit an AR, the more the better"

Ethan's quick, polite, and professional actions solved the problem for me. So as not to get flamed for not having a question.....

Why can't support work the way Ethan handled it ALL of the time?

Phil Deakins

Prim Savers = low prims

Join date: 17 Jan 2007

Posts: 9,537

09-18-2009 06:09

From: IBME Swindlehurst

Why can't support work the way Ethan handled it ALL of the time?

I have always had very satisfactory results from support, but all support staff don't have all the necessary knowledge. Sometimes they are brand new to SL. E.g. from time to time I've contacted live support to restart a sim that had gone down. They always do it immediately, of course, but one time the Linden who I got didn't know either that s/he could restart a sim, or that s/he could do it at a user's request - even though the sim was down. S/he told me that s/he was "new today", checked with someone, and restarted the sim. Perhaps you got a new one who gave the easiest answer that s/he could think of at the time.

_____________________

Prim Savers - almost 1000 items of superbly crafted, top quality, very low prim furniture, and all at amazingly low prices.

http://slurl.com/secondlife/Seymour/213/120/251/

Pserendipity Daniels

Assume sarcasm as default

Join date: 21 Dec 2006

Posts: 8,839

09-18-2009 09:00

From: IBME Swindlehurst

I would like to publicly thank Ethan Lindon for quickly resolving a problem I have been fighting with the "Support Process" for almost two months now. He was able to take care of the problem within seconds.

Previously I had submitted:
1 Support ticket that the answer was to submit an AR
4 AR's that seemed to go unnoticed
(2 of the 4 AR's I never even received the obigatory E-Mail notification that they were received)
1 previous Live Chat with the Concierge Team that the answer was "Submit an AR, the more the better"

Ethan's quick, polite, and professional actions solved the problem for me. So as not to get flamed for naot having a question.....

Why can't support work the way Ethan handled it ALL of the time?

Perhaps he was the first Linden you talked to that didn't get upset about you misspelling their name?

Pep (Or maybe he was a vigilante, not a real Linden?)

_____________________

Hypocrite lecteur, — mon semblable, — mon frère!

Dekka Raymaker

thinking very hard

Join date: 4 Feb 2007

Posts: 3,898

09-18-2009 09:26

From: Pserendipity Daniels

Perhaps he was the first Linden you talked to that didn't get upset about you misspelling their name?

Pep (Or maybe he was a vigilante, not a real Linden?)

or maybe it was a fake Linden, it would make sense for fake Lindens to get the job done faster, right?

Couldbe Yue

one unhappy customer

Join date: 30 Mar 2008

Posts: 1,532

09-18-2009 09:31

From: Pserendipity Daniels

Perhaps he was the first Linden you talked to that didn't get upset about you misspelling their name?

Pep (Or maybe he was a vigilante, not a real Linden?)

just a little derail here..

I did that on a support ticket a few weeks back. The person who responded the second time was different to the first Linden who answered oops! She got *mighty* upset at me and started giving me attitude. Then proceeded to spell my real name incorrectly in the next reply. Her turn for a red face lol

_____________________

Satiated Desires: Toys for Grown Ups.
Inworld: http://slurl.com/secondlife/Norf%20Haven/186/132/55
XSL: https://www.xstreetsl.com/modules.php?name=Marketplace&MerchantID=77743&&sort=age&dir=asc
Blog: http://satiateddesires.wordpress.com/

IBME Swindlehurst

Registered User

Join date: 5 Mar 2007

Posts: 139

Thanks for pointing out my spelling error

09-18-2009 11:02

It was right in the communications with the "Lindens" (bad fingers, bad fingers), I just screwed up here! It is fixed now.

Turning Lemons into Lemon-aid
IBME Swindlehurst Registered User Join date: 5 Mar 2007 Posts: 139	09-18-2009 05:54 I would like to publicly thank Ethan Linden for quickly resolving a problem I have been fighting with the "Support Process" for almost two months now. He was able to take care of the problem within seconds. Previously I had submitted: 1 Support ticket that the answer was to submit an AR 4 AR's that seemed to go unnoticed (2 of the 4 AR's I never even received the obigatory E-Mail notification that they were received) 1 previous Live Chat with the Concierge Team that the answer was "Submit an AR, the more the better" Ethan's quick, polite, and professional actions solved the problem for me. So as not to get flamed for not having a question..... Why can't support work the way Ethan handled it ALL of the time?
Phil Deakins Prim Savers = low prims Join date: 17 Jan 2007 Posts: 9,537	09-18-2009 06:09 From: IBME Swindlehurst Why can't support work the way Ethan handled it ALL of the time? I have always had very satisfactory results from support, but all support staff don't have all the necessary knowledge. Sometimes they are brand new to SL. E.g. from time to time I've contacted live support to restart a sim that had gone down. They always do it immediately, of course, but one time the Linden who I got didn't know either that s/he could restart a sim, or that s/he could do it at a user's request - even though the sim was down. S/he told me that s/he was "new today", checked with someone, and restarted the sim. Perhaps you got a new one who gave the easiest answer that s/he could think of at the time. _____________________ Prim Savers - almost 1000 items of superbly crafted, top quality, very low prim furniture, and all at amazingly low prices. http://slurl.com/secondlife/Seymour/213/120/251/
Pserendipity Daniels Assume sarcasm as default Join date: 21 Dec 2006 Posts: 8,839	09-18-2009 09:00 From: IBME Swindlehurst I would like to publicly thank Ethan Lindon for quickly resolving a problem I have been fighting with the "Support Process" for almost two months now. He was able to take care of the problem within seconds. Previously I had submitted: 1 Support ticket that the answer was to submit an AR 4 AR's that seemed to go unnoticed (2 of the 4 AR's I never even received the obigatory E-Mail notification that they were received) 1 previous Live Chat with the Concierge Team that the answer was "Submit an AR, the more the better" Ethan's quick, polite, and professional actions solved the problem for me. So as not to get flamed for naot having a question..... Why can't support work the way Ethan handled it ALL of the time? Perhaps he was the first Linden you talked to that didn't get upset about you misspelling their name? Pep (Or maybe he was a vigilante, not a real Linden?) _____________________ Hypocrite lecteur, — mon semblable, — mon frère!
Dekka Raymaker thinking very hard Join date: 4 Feb 2007 Posts: 3,898	09-18-2009 09:26 From: Pserendipity Daniels Perhaps he was the first Linden you talked to that didn't get upset about you misspelling their name? Pep (Or maybe he was a vigilante, not a real Linden?) or maybe it was a fake Linden, it would make sense for fake Lindens to get the job done faster, right?
Couldbe Yue one unhappy customer Join date: 30 Mar 2008 Posts: 1,532	09-18-2009 09:31 From: Pserendipity Daniels Perhaps he was the first Linden you talked to that didn't get upset about you misspelling their name? Pep (Or maybe he was a vigilante, not a real Linden?) just a little derail here.. I did that on a support ticket a few weeks back. The person who responded the second time was different to the first Linden who answered oops! She got mighty upset at me and started giving me attitude. Then proceeded to spell my real name incorrectly in the next reply. Her turn for a red face lol _____________________ Satiated Desires: Toys for Grown Ups. Inworld: http://slurl.com/secondlife/Norf%20Haven/186/132/55 XSL: https://www.xstreetsl.com/modules.php?name=Marketplace&MerchantID=77743&&sort=age&dir=asc Blog: http://satiateddesires.wordpress.com/
IBME Swindlehurst Registered User Join date: 5 Mar 2007 Posts: 139	Thanks for pointing out my spelling error 09-18-2009 11:02 It was right in the communications with the "Lindens" (bad fingers, bad fingers), I just screwed up here! It is fixed now.

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Turning Lemons into Lemon-aid