Second Life Forums Archive - Where's My SL Viewer?

Bradley Bracken

Goodbye, Farewell, Amen

Join date: 2 Apr 2007

Posts: 3,856

03-01-2008 13:25

I'm stuck using my laptop for now and all of a sudden I'm having a problem. When I click to log in it goes through the motions, says it's loading cache and then the system notices vanish as normal just before the Viewer pops up. The problem is the Viewer never pops up. When I go to Task Manager it says Second Life is running. After approx 10 minutes I then get a system error message that says:

Runtime error!
abnormal program termination.

I am running on Vista 32 and am using the Vista but have never had any problems before. My partner is a certified Vista Tech doesn't think it's Vista either but isn't able to look at the system now to be sure.

I've searched and haven't found anything on this. Anyone else experience it and what did you do?

_____________________

My interest in SL has simply died. Thanks for all the laughs

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

03-01-2008 14:26

System specs.

What make and model of computer, type of processor, amount of memory, video card model number, video ram, wired or wireless, dsl or cable. etc. ?

Might do a windows update, if that still applies in Vista, then update video drivers from the video manufacturers website.

Might want to check the temperature.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Walker Moore

Fоrum Unregular

Join date: 14 May 2006

Posts: 1,458

03-01-2008 14:39

Assuming:

1. This exact version of the viewer worked on this system before.
2. You've tried uninstalling/reinstalling, deleting the cache, restarting, blah blah blah....

I would move or delete the settings directory (forcing SL to create a new one), and see if that fixes it. Delete it only if you're happy to lose logs. It's located at:

C:\Documents and Settings\<username>\Application Data\SecondLife

Change <username> to whatever username you're logged into Vista as.

_____________________

It's only a forum, no one dies.

Bradley Bracken

Goodbye, Farewell, Amen

Join date: 2 Apr 2007

Posts: 3,856

03-01-2008 14:42

Sony Vaio VGNAR230, Dual Core T5600, 2GB RAM, Nvidia GeForce Go 7400, Video ram is intergrated at least 128 mb, tried both wireless and wired, cable internet.

Windows fully updated as well as video drivers.

_____________________

My interest in SL has simply died. Thanks for all the laughs

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

03-01-2008 14:45

I don't know if this even makes any sense in Vista, but on XP, a very simple but often overlooked thing to do is a system restore. I've certainly spent hours or days trying to solve a problem and said - I give up, I guess I'll do a system restore - and then everything's ok. It's annoying because you never know what the problem was.

Does Vista have something comparable?

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

03-01-2008 14:48

Was it working before?

Did you do anything like install new software ?

What version video drivers? Sometimes the new ones cause trouble and have to be downgraded.

Can you get the SecondLife.log file ?

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Bradley Bracken

Goodbye, Farewell, Amen

Join date: 2 Apr 2007

Posts: 3,856

03-01-2008 14:57

Used regularly before.

Tried Walkers suggestion and that didn't work. Btw, on Vista the location is different. Here it is for future reference:

C:\Users\[User Name]\AppData\Roaming

Unsure about the video drivers but the upgraded driver caused issues with videos and pictures so reverted back.

Only thing that was done was Windows Updates which I'm guessing is the problem. System Restore is available on Vista. Going to have to avoid that route for now with other things going on.

Thank you both for your help. If you think of anything else, give a shout.

_____________________

My interest in SL has simply died. Thanks for all the laughs

Walker Moore

Fоrum Unregular

Join date: 14 May 2006

Posts: 1,458

03-01-2008 15:13

Oh heck. I hope system restore works out for you. I can't think of anything else, but maybe a rogue NVidia driver version. (Some versions have been known to cause problems with SL... /111/30/228610/1.html).

Good luck Bradley. =)

_____________________

It's only a forum, no one dies.

Alyx Sands

Mental Mentor Linguist

Join date: 17 Feb 2007

Posts: 2,432

03-01-2008 17:03

Just to clarify-a clean uninstall and reinstall (i.e. what Walker said, also deleting EVERY location where SL stores info) did NOT work?

That is damn scary-I hope you get it solved. Maybe actually downgrading the graphics driver first before a reinstall helps? I know I can't use the most current drivers, but both the laptop as well as the desktop have ATI cards.

_____________________

~~I'm a linguist. RL sucks, but right now it's decided to be a little less nasty to me - you can still be nice to me if you want! ~~
->Potestatem obscuri lateris nescitis.<-

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

03-01-2008 18:47

Where would secondlife.log be on a Vista system?

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Farallon Greyskin

Cranky Seal

Join date: 22 Jan 2006

Posts: 491

03-01-2008 19:51

C:\Users\<username>\AppData\Roaming\SecondLife\logs

Bradley Bracken

Goodbye, Farewell, Amen

Join date: 2 Apr 2007

Posts: 3,856

03-01-2008 20:33

From: Alyx Sands

Just to clarify-a clean uninstall and reinstall (i.e. what Walker said, also deleting EVERY location where SL stores info) did NOT work?

Yep, that's the case. For kicks I installed Windlight and Dazzle as well. Uninstalling each before the next. Still nothing. My guess is it must have something to do with the windows updates I received today. Don't know what else.

Unfortunately I didn't save the SL installer for the previous version. Is there a location to get older version? Figured I might try that.

Other than that the only thing I haven't tried yet is Suzanne's idea to do a system restore.

_____________________

My interest in SL has simply died. Thanks for all the laughs

Avion Raymaker

Palacio del Emperador!

Join date: 18 Jun 2007

Posts: 980

03-01-2008 20:51

Bradley, can you switch off any virus protector and see if SL comes up? This is exactly what ZoneAlarm used to do to things I was trying to use. The program would never come up, although it showed up as a process running.

Oh, and that g&^$%#& ZoneAlarm didn't stop doing that until I completely uninstalled it and deleted every trace of it. Switching it off didn't even help.

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

03-01-2008 20:57

System restore might should be a first resort when mysterious problems occur on a windows computer.

It's easy, doesn't take long, it's reversible, doesn't lose data, doesn't require any thought, and often has no drawbacks at all.

I've been using Windows for years and I still tend to take the DOS approach of trying to understand the problem in order to solve it, at least to some extent.

I don't have Windows set to do automatic updates, although sometimes I might as well, depending on my mood.

One thing I have found with Windows updates, they have on more than one occasion replaced a current driver with an older driver.

I suppose with a laptop an easy thing to do as a test is to take it to a friend's place and try it there.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Bradley Bracken

Goodbye, Farewell, Amen

Join date: 2 Apr 2007

Posts: 3,856

03-01-2008 22:04

No luck with the anti-virus.

Looks like I'll have to wait. My other half is refusing to let me do a system restore right now and he's got his head buried in three other machines at the moment. (sigh) I always come last.

_____________________

My interest in SL has simply died. Thanks for all the laughs

Tegg Bode

FrootLoop Roo Overlord

Join date: 12 Jan 2007

Posts: 5,707

03-01-2008 22:46

Yep had saw this problem after upgrading to 19.0.0 whatever, but only on the RL viewer patched version, RL needs and update which hasn't been released yet to work with 19.0.05
Try the Cool Life new Windlight viewer, normal Windlight & RC viewers were still working fine though

_____________________

Level 38 Builder [Roo Clan]

Free Waterside & Roadside Vehicle Rez Platform, Desire (88, 17, 107)

Avatars & Roadside Seaview shops and vendorspace for rent, $2.00/prim/week, Desire (175,48,107)

Kaimi Kyomoon

Kah-EE-mee

Join date: 30 Nov 2006

Posts: 5,664

03-02-2008 07:35

From: Bradley Bracken

No luck with the anti-virus.

Looks like I'll have to wait. My other half is refusing to let me do a system restore right now and he's got his head buried in three other machines at the moment. (sigh) I always come last.

The shoe maker's children go barefooted...
Here's hoping you get it sorted out soon.

_____________________

Kaimi's Normal Wear

From: 3Ring Binder

i think people are afraid of me or something.

Where's My SL Viewer?
Bradley Bracken Goodbye, Farewell, Amen Join date: 2 Apr 2007 Posts: 3,856	03-01-2008 13:25 I'm stuck using my laptop for now and all of a sudden I'm having a problem. When I click to log in it goes through the motions, says it's loading cache and then the system notices vanish as normal just before the Viewer pops up. The problem is the Viewer never pops up. When I go to Task Manager it says Second Life is running. After approx 10 minutes I then get a system error message that says: Runtime error! abnormal program termination. I am running on Vista 32 and am using the Vista but have never had any problems before. My partner is a certified Vista Tech doesn't think it's Vista either but isn't able to look at the system now to be sure. I've searched and haven't found anything on this. Anyone else experience it and what did you do? _____________________ My interest in SL has simply died. Thanks for all the laughs
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	03-01-2008 14:26 System specs. What make and model of computer, type of processor, amount of memory, video card model number, video ram, wired or wireless, dsl or cable. etc. ? Might do a windows update, if that still applies in Vista, then update video drivers from the video manufacturers website. Might want to check the temperature. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Walker Moore Fоrum Unregular Join date: 14 May 2006 Posts: 1,458	03-01-2008 14:39 Assuming: 1. This exact version of the viewer worked on this system before. 2. You've tried uninstalling/reinstalling, deleting the cache, restarting, blah blah blah.... I would move or delete the settings directory (forcing SL to create a new one), and see if that fixes it. Delete it only if you're happy to lose logs. It's located at: C:\Documents and Settings\<username>\Application Data\SecondLife Change <username> to whatever username you're logged into Vista as. _____________________ It's only a forum, no one dies.
Bradley Bracken Goodbye, Farewell, Amen Join date: 2 Apr 2007 Posts: 3,856	03-01-2008 14:42 Sony Vaio VGNAR230, Dual Core T5600, 2GB RAM, Nvidia GeForce Go 7400, Video ram is intergrated at least 128 mb, tried both wireless and wired, cable internet. Windows fully updated as well as video drivers. _____________________ My interest in SL has simply died. Thanks for all the laughs
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	03-01-2008 14:45 I don't know if this even makes any sense in Vista, but on XP, a very simple but often overlooked thing to do is a system restore. I've certainly spent hours or days trying to solve a problem and said - I give up, I guess I'll do a system restore - and then everything's ok. It's annoying because you never know what the problem was. Does Vista have something comparable? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	03-01-2008 14:48 Was it working before? Did you do anything like install new software ? What version video drivers? Sometimes the new ones cause trouble and have to be downgraded. Can you get the SecondLife.log file ? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Bradley Bracken Goodbye, Farewell, Amen Join date: 2 Apr 2007 Posts: 3,856	03-01-2008 14:57 Used regularly before. Tried Walkers suggestion and that didn't work. Btw, on Vista the location is different. Here it is for future reference: C:\Users\[User Name]\AppData\Roaming Unsure about the video drivers but the upgraded driver caused issues with videos and pictures so reverted back. Only thing that was done was Windows Updates which I'm guessing is the problem. System Restore is available on Vista. Going to have to avoid that route for now with other things going on. Thank you both for your help. If you think of anything else, give a shout. _____________________ My interest in SL has simply died. Thanks for all the laughs
Walker Moore Fоrum Unregular Join date: 14 May 2006 Posts: 1,458	03-01-2008 15:13 Oh heck. I hope system restore works out for you. I can't think of anything else, but maybe a rogue NVidia driver version. (Some versions have been known to cause problems with SL... /111/30/228610/1.html). Good luck Bradley. =) _____________________ It's only a forum, no one dies.
Alyx Sands Mental Mentor Linguist Join date: 17 Feb 2007 Posts: 2,432	03-01-2008 17:03 Just to clarify-a clean uninstall and reinstall (i.e. what Walker said, also deleting EVERY location where SL stores info) did NOT work? That is damn scary-I hope you get it solved. Maybe actually downgrading the graphics driver first before a reinstall helps? I know I can't use the most current drivers, but both the laptop as well as the desktop have ATI cards. _____________________ ~~I'm a linguist. RL sucks, but right now it's decided to be a little less nasty to me - you can still be nice to me if you want! ~~ ->Potestatem obscuri lateris nescitis.<-
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	03-01-2008 18:47 Where would secondlife.log be on a Vista system? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Farallon Greyskin Cranky Seal Join date: 22 Jan 2006 Posts: 491	03-01-2008 19:51 C:\Users\<username>\AppData\Roaming\SecondLife\logs
Bradley Bracken Goodbye, Farewell, Amen Join date: 2 Apr 2007 Posts: 3,856	03-01-2008 20:33 From: Alyx Sands Just to clarify-a clean uninstall and reinstall (i.e. what Walker said, also deleting EVERY location where SL stores info) did NOT work? Yep, that's the case. For kicks I installed Windlight and Dazzle as well. Uninstalling each before the next. Still nothing. My guess is it must have something to do with the windows updates I received today. Don't know what else. Unfortunately I didn't save the SL installer for the previous version. Is there a location to get older version? Figured I might try that. Other than that the only thing I haven't tried yet is Suzanne's idea to do a system restore. _____________________ My interest in SL has simply died. Thanks for all the laughs
Avion Raymaker Palacio del Emperador! Join date: 18 Jun 2007 Posts: 980	03-01-2008 20:51 Bradley, can you switch off any virus protector and see if SL comes up? This is exactly what ZoneAlarm used to do to things I was trying to use. The program would never come up, although it showed up as a process running. Oh, and that g&^$%#& ZoneAlarm didn't stop doing that until I completely uninstalled it and deleted every trace of it. Switching it off didn't even help.
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	03-01-2008 20:57 System restore might should be a first resort when mysterious problems occur on a windows computer. It's easy, doesn't take long, it's reversible, doesn't lose data, doesn't require any thought, and often has no drawbacks at all. I've been using Windows for years and I still tend to take the DOS approach of trying to understand the problem in order to solve it, at least to some extent. I don't have Windows set to do automatic updates, although sometimes I might as well, depending on my mood. One thing I have found with Windows updates, they have on more than one occasion replaced a current driver with an older driver. I suppose with a laptop an easy thing to do as a test is to take it to a friend's place and try it there. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Bradley Bracken Goodbye, Farewell, Amen Join date: 2 Apr 2007 Posts: 3,856	03-01-2008 22:04 No luck with the anti-virus. Looks like I'll have to wait. My other half is refusing to let me do a system restore right now and he's got his head buried in three other machines at the moment. (sigh) I always come last. _____________________ My interest in SL has simply died. Thanks for all the laughs
Tegg Bode FrootLoop Roo Overlord Join date: 12 Jan 2007 Posts: 5,707	03-01-2008 22:46 Yep had saw this problem after upgrading to 19.0.0 whatever, but only on the RL viewer patched version, RL needs and update which hasn't been released yet to work with 19.0.05 Try the Cool Life new Windlight viewer, normal Windlight & RC viewers were still working fine though _____________________ Level 38 Builder [Roo Clan] Free Waterside & Roadside Vehicle Rez Platform, Desire (88, 17, 107) Avatars & Roadside Seaview shops and vendorspace for rent, $2.00/prim/week, Desire (175,48,107)
Kaimi Kyomoon Kah-EE-mee Join date: 30 Nov 2006 Posts: 5,664	03-02-2008 07:35 From: Bradley Bracken No luck with the anti-virus. Looks like I'll have to wait. My other half is refusing to let me do a system restore right now and he's got his head buried in three other machines at the moment. (sigh) I always come last. The shoe maker's children go barefooted... Here's hoping you get it sorted out soon. _____________________ Kaimi's Normal Wear From: 3Ring Binder i think people are afraid of me or something.

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