Hi all,
I ordered a product from a vendor, paid for it (L$999) but it was not delivered, I just got 2 copies of the notecard saying how to unpack it and set it up. I have IM'ed the vendor but got no reply.
Any suggestions on how get either to goods or my money back?
Thanks
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Shopping delivery problem |
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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01-09-2008 02:38
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Sally Silvera
live music maniac
Join date: 17 Feb 2007
Posts: 2,325
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01-09-2008 02:45
Hi Gabbi,
First of all, not sure how long ago you made your purchase, but you may want to give the vendor a little time to reply. Also you may want to send them a notecard describing your problem as well as an IM, because IMs can get capped. Plus, I'll add the usual advice of clearing your cache and seeing whether the item appears in your inventory then. Hope this helps. Good luck.  _____________________
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Jezabell Barbosa
Muah™
Join date: 11 Mar 2007
Posts: 896
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01-09-2008 04:25
Sometimes things in inv get borked.
Maybe clearing that cache may help. Give the seller a few days to respond and do sent a notecard and not IM. |
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Porky Gorky
Temperamentalalistical
Join date: 25 May 2004
Posts: 1,414
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01-09-2008 05:44
If you recieved a note card at least then the transaction must have been sucsessful. If it had been a delivery faliure you wouldnt have received anything. Sounds to me like the seller neglected to include the main item in the package you purchased.
Try sending the seller a notecard rather than IM as IM's get capped pretty fast for some people. _____________________
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Valentino Tendaze
Eternal Optimist
Join date: 9 Jan 2007
Posts: 279
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01-09-2008 06:13
If you received a note card at least then the transaction must have been successful. If it had been a delivery failure you wouldn't have received anything. Sounds to me like the seller neglected to include the main item in the package you purchased. Can I contradict this slightly - it depends on whether the Vendor is using 'Pay' or 'Buy'. Buy should give the Contents of the object or a copy of the object in one transaction, in which case Porky's comment would be true. However the 'Pay' transaction script (if it's similar to the script I use) can run in a loop giving the required items one transaction at a time. So one 'give item' may work and the next fail, if there are (for example) network or asset server issues at the wrong moment. When SL is busy (Sunday nights) I often get customers saying things haven't been delivered. And, to re-iterate what others have said, send a Notecard with transaction date/details so the Seller can verify. _____________________
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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01-09-2008 09:19
Thanks I will give the seller until the end of the week, it was on Monday afternoon I made the payment (Europe time).
I have already tried clearing the cache, checked lost found and trash (just in case) but no sign. I will take a look at the vendors shop and see if he is using a pay or buy button, I cant remember. |
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Crystal Falcon
Registered Silly User
Join date: 9 Aug 2006
Posts: 631
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01-09-2008 10:57
Of course also notecards can easily be missed, and if IMs are capped, the notecard never gets there it seems (never mind they would not know to look for your notecard?)
 My IMs go to my email, so I get them regardless of capping, however notecards are often more reliable for others. Many sellers say what they recommend in their profile or picks (two nights ago I heard of one with a separate email address to get around the problem.) Be sure to include the transaction # from the website, so they can confirm the payment and lack of delivery. However, those transactions expire in 30 days, so although many only log in once a week (or just on weekends) and it's good to give them time, most can't help after 30 days are up, which is why most store policies I've seen are limited to then. Good luck! I had the same thing over the holidays, the very popular seller logged in three times before my messages got to her a couple weeks later (or if her server was down, maybe it took that long to manually deliver everything?) _____________________
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Drakul Marx
Registered User
Join date: 25 May 2006
Posts: 94
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01-09-2008 11:00
If you are in busy mode you wont get your item delivered, same if you have the person buying from on mute somehow.
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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01-10-2008 01:31
Problem is solved. I get an IM from the seller today and the product has been delivered.
Thanks for the help. |
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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Shopping in SL is a matter of luck
 01-25-2008 05:36
Well, after my previous post on this subject, on the 17th I bought 2 further objects from another vendor. As I was buying, the sim went down, and at first my transaction didnt appear in the logs, even though the money was taken. The next day the transaction was listed, but (probably due to the restart) I never got the good.
IM to seller. No reaction. I have contacted LL, who are totally unhelpful of course. 2 further IM to seller, still no reply. This sort of thing is not good. There really needs to be an ombudsman or something that can be contacted in these situations. Anyhow, it looks like Im stuffed. |
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Ceera Murakami
Texture Artist / Builder
Join date: 9 Sep 2005
Posts: 7,750
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01-25-2008 06:32
Well, after my previous post on this subject, on the 17th I bought 2 further objects from another vendor. As I was buying, the sim went down, and at first my transaction didnt appear in the logs, even though the money was taken. The next day the transaction was listed, but (probably due to the restart) I never got the good. IM to seller. No reaction. I have contacted LL, who are totally unhelpful of course. 2 further IM to seller, still no reply. This sort of thing is not good. There really needs to be an ombudsman or something that can be contacted in these situations. Anyhow, it looks like Im stuffed. I'm a content creator myself. Every time I log on, I get a screen full of green text, even if I have only been out of SL a few hours. It's fairly easy to miss one incoming IM in that stream, and if, as is not all that uncommon, my client crashes before I have a chance to check the IM window, I'll never see some incoming IM messages. But because I know this situation exists, I frequently check my Notecards folder for new messages left there. And I reply to any customer as soon as I can after seeing their message. Depending on the delivery system and vending script, it is quite possible for SL to glitch part-way through delivery, giving you a portion of the intended goods, such as the notecard, but then failing to give the rest. The good news is that if you got any portion of it at all, or if the transaction shows in your own transaction log in the My Account page on the website, then the odds are that the merchant also has a record of this payment. So it will be very easy for thenm to verify that you bought that item, and they can promptly send you a new copy of it. _____________________
Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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02-22-2008 00:32
My second problem was never sold. Seller wouldnt reply, LL refused to help. Money is lost
Why the hell doesnt LL run an ombudsman service for such problems? |
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Dino Hallard
HMI Estates
Join date: 13 Jan 2007
Posts: 82
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02-22-2008 00:40
Don't think LL is in the navy where they have Ombudsman's.. Good thought though.
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Kind words do not cost much. Yet they accomplish much. www.hmiestates.com |
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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02-22-2008 00:48
Navy? I dont understand what you mean.
An ombudsman (English plural: ombudsmans or ombudsmen) is an official, usually (but not always) appointed by the government or by parliament, who is charged with representing the interests of the public by investigating and addressing complaints reported by individual citizens. |
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Dino Hallard
HMI Estates
Join date: 13 Jan 2007
Posts: 82
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02-22-2008 00:59
Oh In the US Navy- they have Ombudsman's - A go between for the military family and the Captain. (would be great for LL to have one as well)
_____________________
BLAISE PASCAL:
Kind words do not cost much. Yet they accomplish much. www.hmiestates.com |
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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LL dont give a S...
02-22-2008 10:18
LL had closed my ticket on this issue, and so I reopened it, and the reply I git was basically "Hard s..t"
While I agree it would be a wonderful thing if we could offer a dispute resolution service for residents in these sorts of transaction disputes, it's simply not something that is feasible. The number of staff and manhours required to operate such a large scale service makes something of this nature incredibly cost prohibitive. That is why we try to make it clear to residents that the rules of "buyer beware" apply to all transactions with anyone in SL. Just as it may very well be unreasonable to expect law enforcement to intervene in a matter involving $2, the service you describe would require each case be looked at in minute detail to determine a fair and reliable outcome in a transaction between two third parties. What initially seems like something that would be an easy solution is anything but once you realy look at the situation. So much so it is something we are simply not able to do. Perhaps someday something of this nature can be offered, but even so I imagine it would require either drastic increases in tier fees, membership dues, and the like in order to pay for the extra support staff and infrastructure or it would have to be a "for pay" service... which I imagine would be just as cost prohibitive and unreasonable for the resident to consider when taking into account the small transaction amounts in question. To explain the problem again, LL restarted a region whilst I was buying something. on restart the log first showed no transaction took place, so I re purchased the item. No goods were delivered and the log still showed no transaction, so I raised a ticket. The reply, closing the ticket sad the transaction took place, not our problem contact the vendor. The vendor has not responded to any IM or note-cards. I reopened the ticket ad was told I could report it to the RL police if I wanted to but hard luck. I re opened the ticket again as the problem was still open and got the reply above (after mentioning an ombudsman would help in these situation). So at the end of the day, SL is great for scammers and there is no protection for buyers even if the original cause was LL screwing up. Im paid up to the end of the year, and at the moment I dont feel I want to spend any more money lining LL's pockets. Its not so much the 700 linden, its more the general attitude that customers concerns are not worth bothering about. |
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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02-22-2008 10:31
My second problem was never sold. Seller wouldnt reply, LL refused to help. Money is lost Did you try sending the seller a notecard, as Ceera suggested? IMs do get capped and missed. Make sure to include your name on the card, else they won't know who to respond to, and I usually like to put a ** at the beginning of the card name so it sorts to the top. Something like this: **Failed Product Delivery - Ann Launay Then describe the specifics inside, including the date, time, transaction number, amount, and specific product name. I generally sign off with a 'Thanks!' and my name again. Btw, LL's stance has ALWAYS been that they don't get involved in these sorts of Resident-to-Resident disputes. _____________________
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Gabbi Rotaru
Registered User
Join date: 14 Nov 2007
Posts: 32
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02-23-2008 20:01
Did you try sending the seller a notecard, as Ceera suggested? IMs do get capped and missed. Only about 15 over a 2 week period. each time explaining what had happened and asking the goods to be delivered or the cash refunded. |
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Miles Beck
MilesBeck.com
Join date: 20 Mar 2007
Posts: 537
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02-23-2008 21:02
I'm sorry this has happened to you, Gabbi. You've taken all the reasonable steps to contact the seller. You probably aren't going to recover the money you spent.
You could join the seller's group, if one exists. If chat is available in that group, ask for help. Keep your comments and questions extremely polite. The majority of sellers I've dealt with have been understanding when a glitch prevented a product from being delivered. There was only one exception, and that was with a seller I had done a lot of previous business with. To my amazement, he didn't respond to my first dozen attempts to contact him. When he finally responded, he refused to help. I lost the money and he lost future business from me. Please don't let one greedy person keep you from enjoying your time in SL. |
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Rioko Bamaisin
Unstable Princess
Join date: 16 Aug 2007
Posts: 4,668
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02-23-2008 21:19
There should be some kind of Linden sponsored BBB or something. This kind of stuff happens all to often. I was stiffed out of 2500L not too long ago. Another time about 900L$. Both people accepted my notecards. Both people ignored me.
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Ricardo Harris
Registered User
Join date: 1 Apr 2006
Posts: 1,944
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02-23-2008 21:48
If the op listens to most of you he will actually believe things like this never happen or when they happen it's no fault of sl's shop owners.
Yes, maybe, just maybe something did occur making the transaction impossible. That's always the possibilty. But on the flip side there's always sl's many shopowners who will use any and all dried up excuses not to give you what you paid for as it happens so frequently. We're constantly seeing these type of opening posts in these forums about people not getting what they've paid for although they've contacted the vendors they've brought from. But all you see in respond are how nice, wonderful and completely honest sl's shop owners really are. And the many excuses why they didnt get what they purchased. There are some nice ones but don't hide the filthy, low down greedy ones because they do exist and there are many of them in sl. If they're going to be getting paid for what they sell then they need to be accountable for those items. The many used up excuses they always use such as not getting IM's or being busy building as well as a few other ones is not working anymore. They're getting paid for the items they sell -many which are badly made or over priced as it is- so let them be accountable for these items. Stop making cheap bullshit excuses for them! It's nauseating already. |
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Ricardo Harris
Registered User
Join date: 1 Apr 2006
Posts: 1,944
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02-23-2008 21:55
There should be some kind of Linden sponsored BBB or something. This kind of stuff happens all to often. I was stiffed out of 2500L not too long ago. Another time about 900L$. Both people accepted my notecards. Both people ignored me. Exactly what I'm saying. This is happening way too much. But don't tell this to most here, they believe shopowners are blameless because the ones they've dealt with are choir boys so they all must be the same. |
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Ricardo Harris
Registered User
Join date: 1 Apr 2006
Posts: 1,944
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02-23-2008 21:58
IMs do get capped and missed. 'nuff said. |
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Rhaorth Antonelli
Registered User
Join date: 15 Apr 2006
Posts: 7,425
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02-23-2008 22:01
it happens
sadly sometimes it happens more than less I had a situation with a very well know seller/creator in SL, where the product purchased would not function properly, after a couple weeks of sending im's, notecards, and even emails (they had a forums specific to their product and an email contact) they got back to me, sent me a copy of the 2 items I had problems with both still do not work right, it has been months now, and I just eventually gave up their forums have been taken over by massive spammers I had seen posts here by this person, then nothing for awhile not sure if something happened in RL, or if they just plainly gave up (I think their post was something about selling a sim, which to me at the time seemed rather foreboding) sometimes you just have to chalk it up to "shit happens" sorry it has happened to you _____________________
Morpheus Linden: But then I change avs pretty often too, so often, I look nothing like my avatar. They are taking away the forums... it could be worse, they could be taking away the forums AND Second Life... |
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Zazas Oz
Rufeena Fashion Designer
Join date: 22 Jan 2005
Posts: 517
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02-23-2008 23:51
In the state of California there is an Ombudmans Office that oversees the state offices and businesses. Not sure if all businesses but I had to contact them once regarding a medical equipment denial from an HMO which was totally insane. Not sure all states have them. I also wonder if they would look into regular businesses such as "cough cough" and the crazy problems that happen that noone seems to care about ;P
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