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Age Verification |
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Nesquick Magic
Registered User
Join date: 16 Aug 2008
Posts: 3
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08-16-2008 21:32
If a 17 year old turns 18, how long do they have to send in their age verification before their account is discontinued? Because the email says "If verification is not received, your account will be discontinued." But it doesn't give any kind of deadline.
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Oryx Tempel
Registered User
Join date: 8 Nov 2006
Posts: 7,663
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08-17-2008 01:08
I'm not sure that anyone here will have your answer.... probably your best bet is to actually contact Linden Lab, through either direct email, or opening a support ticket.
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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08-17-2008 01:20
The Knowledge Base actually says you should verify a week BEFORE your birthday. If you haven't, I wouldn't be surprised if they suspend your account ASAP.
What happens to my Teen Second Life account when I turn 18? Teen Second Life is for people 13 to 17 years of age. When you turn 18, you will become eligible for transfer to Second Life proper, where the age limit is 18 and older. To move to Second Life from Teen Second Life, you may be asked to send us: * A copy of a school or government-issued ID showing your date of birth. * A driver's license, passport * Or military ID are all acceptable forms of identification. Send us a scan, photocopy, or fax and we will process your account and wish you a happy birthday! When you arrive in Second Life, don't forget to send Blue, Claudia Linden or Matthew Linden an IM. They will make sure you are invited to the Teen Transfer group and receive all the associated perks! To send us a scan: * File a support ticket at http://secondlife.com/support * Attach a scan or photograph of your identification To send us a photocopy by mail: * Linden Lab 945 Battery Street San Francisco, CA 94111 To send us a fax copy: * Send your fax to us at (415) 243-9045 Process: 1. About a week before you are going to turn 18, submit a support ticket letting us know you have a birthday coming up. Happy 18th Birthday! Attach a scan or photograph of your identification and provide the names of your alts as well. 2. Start taking care of business in TSL. * If you are the Founder of any of your groups and you wish to keep them open, make sure there is another owner in the group. * Partnerships will not transfer and you may want to dissolve it before you move to SL. * Take care of any land you own in TSL. What happens to land I own in TSL when I turn 18? 3. Will my inventory transfer to SL? Generally, Yes! 4. Will my forum access transfer? Yes, however it may take a few days to complete this transfer. 4. How do I get to SL when I have been transferred? I guess it is time the mystery is revealed. Blue Linden puts on talons and swoops into TSL where you are picked up and carried (all the while he is doing his infamous double barrel rolls) to a giant crater. In one valiant swoop, Blue drops you into the hole where you will find a miners pick. Take the pick and start digging your way to SL. OK, I'm kidding. When we transfer you to SL, your next login will put you into the Second Life grid. It's not quite as fun as digging your way, but it's a lot faster! You will receive a response to your support ticket letting you know the transfer has been completed. Once you log into SL, contact Matthew Linden for an invitation to the Teen Transfer Group via IM or ticket. We'll provide you with a region location where you can build and use to set-home for a while. _____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Nesquick Magic
Registered User
Join date: 16 Aug 2008
Posts: 3
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08-17-2008 02:10
Yes, I read that I was supposed to send it in a week before I turned 18. Unfortunately, I read that after I'd already turned 18. And, as I understood it, I was supposed to have been sent some kind of notice in advance of my birthday, which never happened. Anyway, they have "put my account on hold" until I send in my age verification. And they said that if I didn't send it in then my account would be discontinued. What I'm trying to figure out is, does that mean "We'll discontinue your account if you don't send it in the next 5 minutes" or "We'll discontinue your account if you don't send it in the next month." I want to know how much longer I have, or (hopefully not) if it's already too late.
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Vampaerus Wysznik
bad lurker
Join date: 12 Apr 2008
Posts: 1,011
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08-17-2008 02:26
unless you have a time machine in your back pocket, why not send it *as soon as possible* and hope for the best? What's preventing you from sending it right now? Do you not have a dated photo id? no scanner?
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Nesquick Magic
Registered User
Join date: 16 Aug 2008
Posts: 3
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08-17-2008 02:34
Well here's the thing, the only form of acceptable ID I have is my birth certificate, which is buried under a pile of other long since forgotten documents that only my mom can navigate. And "I'll look for it in a minute" is what she said yesterday.
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Vampaerus Wysznik
bad lurker
Join date: 12 Apr 2008
Posts: 1,011
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08-17-2008 03:08
if you want a job done right, do it yourself.
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Small scale web hosting for your SL or RL. Payable monthly in L$.
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Tegg Bode
FrootLoop Roo Overlord
Join date: 12 Jan 2007
Posts: 5,707
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08-17-2008 04:07
Well here's the thing, the only form of acceptable ID I have is my birth certificate, which is buried under a pile of other long since forgotten documents that only my mom can navigate. And "I'll look for it in a minute" is what she said yesterday. ![]() _____________________
Level 38 Builder [Roo Clan]
Free Waterside & Roadside Vehicle Rez Platform, Desire (88, 17, 107) Avatars & Roadside Seaview shops and vendorspace for rent, $2.00/prim/week, Desire (175,48,107) |
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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08-17-2008 06:46
Why would someone who is 18 need to verify when they get past 18 to keep their account??
They age verified when they signed up. Don't the Lindens know how to count? If a 16 year old signs up and provides proof they are 16 years 1 month old today. Then 23 months from today they are 18. Since there is no such thing as a non verified teen grid account, this is a poorly thought out unnecessary bit of red-tape. ---------- Its ridiculous, that same 18 year old can get a brand new account without any verification needed and it would be 100% legit. |
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Skell Dagger
Smitten
Join date: 26 Jun 2007
Posts: 1,885
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08-17-2008 06:52
You're 18, an adult now, your birth certificate is one of the most important pieces of paper you will ever have and will need countless times over the next 50-100years, it's time to be responsible for it yourself, get a waterproof folder and start your critical document collection now and guard it with your life, thecrap you will go through legally if you loose it or it ends up in the wrong hands will drive you nuts ![]() _____________________
It always ends in chickens...
Store blog - http://primflints.wordpress.com/ Inworld - http://slurl.com/secondlife/Jindalrae/21/25/442 XStreet - http://tinyurl.com/primflints Photos - http://www.flickr.com/photos/skelldagger/ |
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Vampaerus Wysznik
bad lurker
Join date: 12 Apr 2008
Posts: 1,011
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08-17-2008 06:57
@Colette
It most likely has nothing to do with whether LL can count or not, and everything to do with federally required *document keeping*. _____________________
Small scale web hosting for your SL or RL. Payable monthly in L$.
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Jezebella Desmoulins
Registered User
Join date: 4 Nov 2005
Posts: 561
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08-17-2008 07:20
You're 18, an adult now, your birth certificate is one of the most important pieces of paper you will ever have and will need countless times over the next 50-100years, it's time to be responsible for it yourself, get a waterproof folder and start your critical document collection now and guard it with your life, thecrap you will go through legally if you loose it or it ends up in the wrong hands will drive you nuts ![]() If you are in the U.S.A., add to that folder your Social Security card. If you're in the U.S.A. and male, add your Selective Service registration card, as well. And if you don't have a photo I.D. yet, it's time to get one. |
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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08-17-2008 11:51
@Colette It most likely has nothing to do with whether LL can count or not, and everything to do with federally required *document keeping*. That doesn't make sense. In fact they already KNOW the person is turning 18 or they wouldn't even know to switch them grids. So they must have it recorded in some fashion. And there is no required documentation for 18 year olds, if there was there would be no such thing as unverified accounts on the adult grid. What should happen is a Teen av should turn 18 get shipped off to the adult grid and become an unverified normal account. Then they can verify like anyone else. There should be no suspension at all. |
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Imogen Saltair
Registered User
Join date: 29 Nov 2006
Posts: 682
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08-17-2008 11:57
That doesn't make sense. In fact they already KNOW the person is turning 18 or they wouldn't even know to switch them grids. So they must have it recorded in some fashion. And there is no required documentation for 18 year olds, if there was there would be no such thing as unverified accounts on the adult grid. What should happen is a Teen av should turn 18 get shipped off to the adult grid and become an unverified normal account. Then they can verify like anyone else. There should be no suspension at all. That makes perfect sense Colette... Therefore..... LL wont have thought of it. _____________________
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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08-17-2008 11:59
That makes perfect sense Colette... Therefore..... LL wont have thought of it. Yeah you are right, I just think if someone turns 18 and legally they are an adult - We should treat them like one. |
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Cherry Czervik
Came To Her Senses
Join date: 18 Feb 2006
Posts: 3,680
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08-17-2008 12:04
That makes perfect sense Colette... Therefore..... LL wont have thought of it. It does make perfect sense, particularly if you have to work in dumb environments full of red tape (why did I volunteer to work on a Sunday evening so that some of my team could take holiday? I'm a soft touch, that's why!). No doubt it is perfectly possible to run reports to identify anyone about to become 18 and proactively contact them about it, with nice fluffy welcoming stuff. Lovely. Just what you want to have balanced "new" citizens. Unfortunately, in the real world such things require bums on seats and time management to address ... and given the massive MASSIVE backlog on tickets, ARs etc ... there ain't time. Anyone who thinks it's easy maybe should try working in a support environment. Even the very best, most caring and supportive organisation would be running better than consistently possible with a larger customer base if they were able to proactively contact manage such a thing. And red tape is red tape ... there will be some sort of legislation in play making them have to do it a certain way for some Federal reason (as stated in an earlier post). HAVING SAID THAT LL's Customer Service is so badly stretched it's a miracle that they can keep so relatively cheerful and helpful. For the most part anyway. _____________________
To exchange power is sublime. To steal from another ... well, what goes around comes around.
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Imogen Saltair
Registered User
Join date: 29 Nov 2006
Posts: 682
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08-17-2008 12:10
I agree Cherry with most of what you said, but i would have thought just sliding them through would be simpler and *less* labour intensive than what they are demanding of the OP? providing there were some sort of automated routine set up to do it.
imogen _____________________
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Cherry Czervik
Came To Her Senses
Join date: 18 Feb 2006
Posts: 3,680
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08-17-2008 12:19
Definitely Imogen. I think so too, but I'm guessing there's something preventing them from being able to. Maybe something to do with them simply not being able to create an account with the name they had?
How's this for a theory. Player under 18 can simply stop being the av they were on the teen grid (and will be kicked off as they are more worried about adults on the teen grid than the other way round it seems). They can't register as the name they have always had, because that name is not available to use. So if they are not fussed about still being the same av name they just sign up as an adult and they are good to go. If they do want to stay with the name they chose then LL have to manually change something to upgrade them ... and this ties in with my workplace where there are financial limits for accounts which need the player to send in their Driver's Licence/Passport and the statement for the credit card they are using in order to have their limits raised (which is stipulated in our Gaming Licence and we can't do it any other way). The more I think about it, the more this seems to be the rational explanation. _____________________
To exchange power is sublime. To steal from another ... well, what goes around comes around.
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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08-17-2008 13:22
Definitely Imogen. I think so too, but I'm guessing there's something preventing them from being able to. Maybe something to do with them simply not being able to create an account with the name they had? How's this for a theory. Player under 18 can simply stop being the av they were on the teen grid (and will be kicked off as they are more worried about adults on the teen grid than the other way round it seems). They can't register as the name they have always had, because that name is not available to use. So if they are not fussed about still being the same av name they just sign up as an adult and they are good to go. If they do want to stay with the name they chose then LL have to manually change something to upgrade them ... and this ties in with my workplace where there are financial limits for accounts which need the player to send in their Driver's Licence/Passport and the statement for the credit card they are using in order to have their limits raised (which is stipulated in our Gaming Licence and we can't do it any other way). The more I think about it, the more this seems to be the rational explanation. hmmm But I thought the grids aren't really separate anyway. They are really together with only restricted access and viewing. So all the teen accounts already exist on the main grid, really. I suppose if theres some problem moving someone from verified status to unverified status is preventing it .. Like once your account has a verified flag it cant ever go back. Kind of like payment info used. |
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Randolph Dawes
Registered User
Join date: 27 Aug 2007
Posts: 5
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08-19-2008 09:35
I agree Cherry with most of what you said, but i would have thought just sliding them through would be simpler and *less* labour intensive than what they are demanding of the OP? providing there were some sort of automated routine set up to do it. imogen How do they verify the birth date of the teen grid, anyway (having not ever been even close to the thing, I have no idea)? If it isn't well documented then, I wouldn't want to be LL and doing anything automated to toss a person into the adult grid without making the person affirm, however weakly, that they are an adult. Then the onus is on the user. Autoconverting on the listed birthdate has to be relatively easy to set up, but it makes the conversion all proactive on LL's part and sans a confirmation process. Again, it is probably all CYA stuff, but I would require that confirmation step if it were my company. |