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why L.L. cange my password ?
0Andre0 Barbosa
Registered User
Join date: 15 Jul 2007
Posts: 5
11-28-2008 07:58
i dont know. and i cant call the phone number , i'm in Italy and the number dont work.
someone know what i can do ?
Dilbert Dilweg
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Join date: 27 Jun 2006
Posts: 500
11-28-2008 08:54
How do you know they changed it? Did they email you can tell you they changed it? You might want to try submitting a ticket or try live help if you have a premium account

I hope no one compromised your account and changed your password
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ArchTx Edo
Mystic/Artist/Architect
Join date: 13 Feb 2005
Posts: 1,993
11-28-2008 08:58
What makes you think they changed your password?


Have you tried this "Forgot your name or password" link on the website log in page?

https://secure-web16.secondlife.com/account/request.php?lang=en

I have also heard you can use "Skype" to call customer service from Europe.

Toll-free (US/Canada)
800-294-1067
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Bee Mizser
Registered User
Join date: 22 Apr 2007
Posts: 329
11-28-2008 09:11
From: 0Andre0 Barbosa
i dont know. and i cant call the phone number , i'm in Italy and the number dont work.
someone know what i can do ?



If they have to change your password it is normally because they feel it has been compromised. They will normally e-mail you to confirm that they have done so.
Ciaran Laval
Mostly Harmless
Join date: 11 Mar 2007
Posts: 7,951
11-28-2008 09:53
If they've changed your password how are you posting here?
0Andre0 Barbosa
Registered User
Join date: 15 Jul 2007
Posts: 5
t.y
11-28-2008 09:56
ty all to yours helps
see you inworld:)
LittleMe Jewell
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Join date: 8 Oct 2007
Posts: 11,319
11-28-2008 10:00
From: Ciaran Laval
If they've changed your password how are you posting here?
I wondered the same -- though in my case, I never log out of the forums unless I am restarting Firefox for some reason (like an update to the software) or if I am rebooting my computer.
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SuezanneC Baskerville
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Join date: 22 Dec 2003
Posts: 14,229
11-28-2008 10:01
(One way to post here with one account's password having been changed is to have an alt account. )

Possibly LL detected what they thought was suspicious activity, or someone has actually engaged in some suspicious activity and changed your password.

I suspect you will want to find a way to make a phone call, even if you have to pay for it. Perhaps Skype will work. Since you can post here you should be able to file a support ticket.
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