how long does this take?

has anyone here ever had their account disabled by LL becasue their account was hacked?
my account was hacked yesterday and my money was taken from my account, i still had accesss to my account after, they didnt chnage the password, block me out etc.
i reported this by AR and support ticket and told them that i still had access to my acocunt, only lost the money.
about 30 mins after sending an AR the money re-appeared back in my account so i was a happy bunny.. thought it had been dealt with.
then about 5 hours later, i was talking to someone when i suddenly got locked out of SL by an administrator. i thought it was jsut a crash, so tried to relog a few times but it wouldnt let me, so i checked my account on the website and it syas my accoutn has been disabled.

i only have a basic account so i cant use live chat with anyone for help, i have sent in a support ticket but does anyone know why i was disabled and how long it genenrally takes for them to re-enable an account?

i dont understand WHY my account was disabled when i had told them i still had access to it
i have a store and need access to my account to make products etc.... pleeeeeeease tell me this is only a temporary thing.. like maybe 12 hours or something.. this has really messed me up now.. /me cries

No way for any of us to know, I think.

I have seen threads in RA forum where this has happened while something is investigated.



Not telling you what to do or how to proceed - I can't. But, people have been known to have second avatars since accounts are free.

If it's really time-critical, I think you're going to want to fire up Skype or something and give the billing department a call (US & Canada: 800-294-1067, or 703-286-6277). Must be some way to turn it into a "billing" question... like, "will I be billed for the time my account is disabled, and how long will that be, anyway?"

Anyone's guess why they disabled the account. Maybe they want to make sure you've changed the password to something less hackable. (Of course, if they somehow suspect that you actually shared the account... or turned up history of L$s bought from somebody who used a stolen credit card... or, you know, could be anything that makes them nervous, I suppose... you might have some 'splainin' to do. )

Just wondering, have you changed your password as a result of this trouble?

I have gotten a "logged out by an administrator" message and so far as I can tell it was a technical problem or something else not pertaining to me.

There was a thread a while back where someone had this same issue.....getting locked out of their account 'after' a hack had been confirmed. It seems to me that LL takes this stuff pretty seriously and will lock the account totally until it has been properly investigated and resolved. If my account got hacked......and I was still able to get in using my same password......then I would be very worried that it was still under threat until LL took action to block it and secure it.
I have a feeling that's probably what's happening here......I don't see why you couldn't use skype and talk to someone at LL and find out. They no doubt confirmed the money had been taken from the account, returned it....but still needed to investigate 'how' and by whom.....and the only way to protect you from further threat really, is to block the account until the hack is discovered and eliminated.

always check to make sure the contact info was never changed if you get hacked and get your account back..
who ever may have gotten the account may have changed that..
did you look for an email from LL?

all i know is that when i was online yesterday, i got a message saying that i was being logged out because i was trying to connect form a different location, so while i was logged out, i changed my password, when i logged back into sl, i saw almost 6k (all my money) was missing, but everythign else was as it should be.
i filed an AR and sent in a support ticket, then within about 40 mins the money was back.. so i thought it had been sorted. about 5 hours later i got logged out only to find out my account is disabled.
i assume it was LL that paid the money back.. not sure if it was becasue they caught the person that took it in the first place, or if it was a glitch or what.
the contact details on my account are still my own., as they should be, because i received the email confirmation of the supoport ticket, but i have had no email etc from LL explaining about my account being disabled.. which i find weird. i cant call them as i am in the uk and living with my parents, no way are they going to let me call america to find out why i can't play on SL.

i am jsut frustrated becasue now i cant make stuff fro my store, which means i cant earn my tier... i hope this doesnt take too long.... it jsut would have been nice if LL could have at least contacted me to tell me what is/was happening. not knowing is the worse thing.

see if anything has changed on the account page and see if you can reactive it from there..maybe something happened with you changing your password and LL..maybe they stopped all activity until they could sort it out..

this is what it says on my account page:

Your account has been disabled by Linden Lab.
Please Call 800-860-6990 during the hours of
9AM - 6PM PST, Monday - Friday.

so....

call them...

as i said before.. i can't call them as i am in the Uk and my parents wont let me use the phone to call america 'for a game'.

This would be a very, very good time to make sure your antivirus software is up-to-date...

grab a cheap cell phone, throw some money on it and call them. I am assuming you are an adult (unless the teen grid can post here in that case I might be wrong), just tell the parents you need to make an overseas business call and you will pay for it? Another option anyway.

You can call from your computer if you have a microphone and speakers using http://www.skype.com/


This website says the calling rate is only £ 0.014/minute from the United States to London.

http://www.skype.com/prices/callrates/?currency=GBP#listing-U