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support is down?
ivan Supply
llPleaseDoNotCamp();
Join date: 30 Nov 2006
Posts: 246
03-11-2008 06:50
im trying to send a ticket 2 days but without result.
it is problem in my connection or... ?
does anyone else have same problem

thank u .
_____________________

...let there be light
http://slurl.com/secondlife/Fireplace/128/130/22
Isabeau Imako
P'tite Poulette
Join date: 13 Sep 2007
Posts: 2,335
03-11-2008 10:03
From: ivan Supply
im trying to send a ticket 2 days but without result.
it is problem in my connection or... ?
does anyone else have same problem

thank u .



There can be many reasons why you're still waiting for 'results'; the importance of your problem, the way you phrased your query, etc. Unfortunately, your question is a bit too general, so it's hard for anyone to help.

Why did you send a ticket? What do you mean about your connection?
You can always open up a second ticket (include a ref # of your 1st), and make sure you use specific words to describe your problem...
_____________________
From: Macphisto Angelus
Just remember what my dear Grammy always says: "F**k 'em!"
ivan Supply
llPleaseDoNotCamp();
Join date: 30 Nov 2006
Posts: 246
03-11-2008 10:30
im transfering island.
im trying to send ticket number and other informations...but i cant ..

when i click button "finish" i see only

waiting for support.secondlife.com..... in my down right corner...
_____________________

...let there be light
http://slurl.com/secondlife/Fireplace/128/130/22
Isabeau Imako
P'tite Poulette
Join date: 13 Sep 2007
Posts: 2,335
03-11-2008 10:45
Have you tried calling them?

If you have an issue with your account (non-technical, billing/password/etc), you can call our Billing team at: toll-free (US/Canada) 800-294-1067 or long-distance (not free) 703-286-6277. They're available 24 hours a day, seven days a week.

Concierge customer?
Residents who qualify for Concierge service also have their own Live Chat area and a phone number they can call. Information on accessing these options is available for Concierge-level Residents.

Sorry, I'm not a Concierge customer, so I don't know the number. Do you own the Island?
_____________________
From: Macphisto Angelus
Just remember what my dear Grammy always says: "F**k 'em!"
ivan Supply
llPleaseDoNotCamp();
Join date: 30 Nov 2006
Posts: 246
03-11-2008 10:51
yes i own one island
_____________________

...let there be light
http://slurl.com/secondlife/Fireplace/128/130/22
Isabeau Imako
P'tite Poulette
Join date: 13 Sep 2007
Posts: 2,335
03-11-2008 10:55
Then I believe you are entitled to concierge support.

From: Wildefire Walcott
If you are a concierge user (own more than 1/2 sim worth of land), you can speak to a LL support person via live chat.
1. Go to http://secondlife.com/support
2. Log in to the support system.
3. Once logged in, look under where it says "Concierge Customer?" and click the "here" link.
4. Click the "Click here to start concierge live chat" link on the Knowledge Base page.
_____________________
From: Macphisto Angelus
Just remember what my dear Grammy always says: "F**k 'em!"
ivan Supply
llPleaseDoNotCamp();
Join date: 30 Nov 2006
Posts: 246
03-11-2008 10:57
i will try that now, thank u very much.
_____________________

...let there be light
http://slurl.com/secondlife/Fireplace/128/130/22