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Omskift Petrov
Registered User
Join date: 18 Sep 2007
Posts: 2
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12-26-2007 02:28
On behalf of friend who changed her password:
Part way through the process she lost her connection. On resuming, neither her old password or new one works.
The procedure for recovering or resetting passwords was followed, security questions answered, but all that happens is that she gets returned to the login page.
Any advice would be welcome.
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Void Singer
Int vSelf = Sing(void);
Join date: 24 Sep 2005
Posts: 6,973
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12-26-2007 04:03
file a support ticket (use guest to log-in) if your friend is a basic account, use the guest/basic acct ticket type, and choose something from the options listed ('my acct has been shut off might be a good one) then explain the problem and request a password reset
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Omskift Petrov
Registered User
Join date: 18 Sep 2007
Posts: 2
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12-26-2007 06:06
Thanks, I will try that line of attack.
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Malia Writer
Unemployed in paradise
Join date: 20 Aug 2007
Posts: 2,026
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12-26-2007 14:25
This will help your friend faster, if your friend can make a call to the US:
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Billing support (outworld currency transactions) is available for all account types via phone, text chat or ticketing. You will be provided with contact information after going through the Solution Finder. Billing is available over the phone, through tickets or via text chat twenty-four hours a day, seven days a week.
Any Resident can contact us by phone at the following numbers:
* 800-294-1067 toll-free (US/Canada)
* 703-286-6277 long-distance (not free)
The Billing team is available twenty-four hours a day, seven days a week.
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