Did you notice? Support Statistics!

I never noticed this link on the main site for support statistics:
http://secondlife.com/community/support_stats.php

Some of you who are concerned about the support system may want to check it out. I didn't realize it was there and that they were doing so well.

Any other new parts of the SL website that you use a lot that others might find helpful or interesting?

~Maddy

Does that really say 4000-5000 support tickets opened and 2500 or so phone calls daily??

That page was referenced in the Blog earlier in the day, at http://blog.secondlife.com/2008/01/10/inroducing-the-customer-relations-metrics-webpage/.

Whether they're measuring what they should, or all they should, I'm just glad to see they're measuring *support* and showing the results. It suggests LL realizes the support responsibility isn't just "all that other stuff that isn't glitzy."

Looks like per week, given the unit label on the X axis and the fact that the totals for the month are about 4 times the figures.

Yeah, and that's good, and I said so.

THEN I noticed another blog entry.

LL never met a bot they didn't like, and they want us to make lots more!

tip-of-the-week-17-how-to-run-multiple-viewers-at-the-same-time

I would have commented on that, but the comments are full already.

coco

P.S. Reading the comments now - who knew that you had to run multiple alts at the same time in order to test products?

I've been testing them by logging off and THEN logging in an alt.

I must be doing it wrong, oh dear.

coco

While it's probably not all that necessary that everyone know how to get all their alts in-world at the same time, this isn't exactly how one launches bots. Making that any easier really wouldn't be helpful!

On the need for multiple alts in-world simultaneously: I do that all the time, and I'm sure most every scripter (at least) does it, too. (I usually use a KVM and multiple machines, but same idea.) Many of my scripts require multiple avatars to interact with a device more or less simultaneously. Also, with as many iterations as I often have to go through to get permissions set correctly on all the contents of nested objects, it would take forever to get it right, logging in back and forth between owner and next-owner identities.

Oo
ahahhahahahahhahahahha

That was my chuckle/smile for the night

Thanks,
~Maddy

Needing to have two or more avatars to test an item at the same time - that I can understand.

Just saving yourself the trouble of logging on and off, though, no.

And yes, I do realize there are better ways to create traffic bots.

Nonetheless. What we don't need are people logged on with more concurrent instances of themselves than necessary.

Course, I realize it makes LL's numbers look good. And numbers - not real people - are what counts to them.

I really think I am on the wrong side of everything, still thinking that SL has anything to do with people, rather than technology on a plate for its own sake, so we can sit around and say, "Hey, that's a cool machine!"

I probably SHOULD go to that traffic/campbot site so helpfully put on that blog by a poster, along with advertising a place where you can "buy" trafficbots (you can buy them?), and load up.

Then before SL becomes Bot World and no one can MOVE anymore due to it and there are no human customers left, I will at least have managed to make a killing first.

coco

Yes, even I need to use a couple of alts simultaneously sometimes when debugging scripts, and I'm a pretty unsophisticated scripter.

Also, lately, I use an alt to quickly test permissions on finished objects/ notecards/ etc. that I intend to give away, 'cause asset server glitches have caused permissions to sometimes end up strange in ways I don't notice.

If someone quickly brought up an alt to test the vendor whenever she puts her cottages for sale, maybe she wouldn't have sold 17 of them for L$ zero lately *whistles* "-multiple" can be handy!

*giggles*

Nika, that happened on Shop on Rez. Had nothing to do with any sort of in-world error.

And couldn't have.

And no, I have no intention of hogging resources for my own convenience, including sim resources.

Despite what I threatened above.

coco

Somebody bought 4 of my sexbeds at 10L each not long ago by me making that mistake (I would have bought a lot more). The thing about the guy who bought them is that he came back the next day, said he bought a bed by mistake, and tried to swap it for a sex sofabed! I told him that he bought 4 by mistake, and I didn't do the swap

lol! okay, just joshin' ya. Seriously, "-multiple" for the sake of testing is a really minor minor grid load - the number of people testing scripts or products inworld at any one time is, I would be willing to bet, vanishingly small. Heck, scripters do all their basic syntax and logic debugging completely offline nowadays.

And I doubt that vanilla users will find it useful for much other than testing, particularly as even minimized clients consume some (tho much less) computer resources.

Bot clients don't use that specific option, but only because they don't need to ... running multiple bots in parallel is their default mode.

Naturally, I have my alt test items for sale before I move them over to the shop portion.

On Shop OnRez, one of the numbers got changed while I wasn't even working on that item - from the cost of it, to $0. I don't even know how that happened.

All the items are on one page, and apparently I goofed up the price of one while working on another, and didn't notice that I was on the wrong line.

I would NEVER put out an item in my shop in world and let it sit there for a week without having my alt test it.

coco

Well, let's just HOPE that "vanilla" users don't decide to use this for any number of reasons, including the helpful uses suggested in Torley's blog:


.Reproducing bugs (like [url.]) that require more than one avatar.

. Attending two “can’t-miss” events in different locations.

.Filming movies (machinima) with another avie as a “stand-in”.

. Transferring and organizing inventory between accounts without having to log on and off repeatedly (waste of time!).

. Talking to yourself.


Now I don't know about you - or Torley - but I don't consider most of that to be the particularly "responsible" use she cautions us about, or even necessary.

coco

I'm not seeing the montly totals. It's been a long week, though...

I thought it was weekly until I noticed a spike between some of the labels on the X axis. Most of the data points don't seem to line up with the numbers - take the first couple on the blue line of Phone Calls, for example..

I bet they have a bot(s) that screens the support tickets too.

/me apologizes for derailing. support stats are a good topic ....

*I* derailed. Because I saw the "run more than one of you" blog entry when I went to look at this one here. And couldn't comment on it there.

And was too CHICKEN to start my own thread on it, since the fact is, we are not supposed to be talking about EITHER blog entry at ALL.

coco

I wouldn't say wrong but you certainly could be more efficient if you just opened up another instance.

I wish my relogging was fast enough to test the impact of a bullet fired from an alt

Or that relogging to an alt standing on the side of my build was a quick way of lining prims up using my second monitor.
Seeing the cats out of the bag now, better fire up the old spare 2.8 Pentium and a hub so I can leave a couple of alts logged in on it too and join the rush to BotCrash SL.

Pretty hard to do it that when when you're trying to test weapons and combat systems. Sort of need both you and the alt there at the same time. Can't really hit yourself with your own sword.

Frankly, Coco - moderation has been so nonexistant over the past few weeks, I wouldn't worry about it

Qie is right, however - in regards that this particular tip isn't going to be used by bot-runners. Bot runners typically have a special version of the client that is meant to be logged in multiple times (Think about it.... if you want to run 40 bots, way more efficient to run a stripped-down client than the bloated full one).

I think the majority of folks who are going to use that particular tip are going to be doing it for more non-nefarious reasons.