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Corell Destiny
Registered User
Join date: 16 Jan 2008
Posts: 12
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08-19-2009 17:09
I have had a ticket in for over 5 weeks now. I have had numerous live chats and telephone conversations, and yet, all I ever get is "We're sorry."
Is this any way to run a business???
What do you think? Who else thinks LL needs to hire more help staff or something?
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Amity Slade
Registered User
Join date: 14 Feb 2007
Posts: 2,183
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08-19-2009 17:15
The first few times I used Live Chat in Second Life was when Linden Lab staff were handling Live Chat. They were actually useful.
I've used Live Chat for one issue since then (three different Live Chat sessions on that issue though), and they were useless. It was obvious that they were not listening to what I was telling them about the problems I was having, but just going over about four or five different generic resolution options they suggest regardless of problem. (To deal with my DNS resolution issue, for example, I was advised to update my graphics card drivers.)
Does Linden Lab need better support? Sure. Is that going to come to pass in the foreseeable future? Since they recently downgraded the level of support, I'd say they are moving away from the direction of providing better support.
Now when it comes to live tickets, yes I'm a premium member, but I've never, ever had a support ticket answered.
P.S. After spending about three useless hours with Live Chat and dutifully doing everything they suggested, even though even I could tell it had nothing to do with my problem, I posted my problem here in Resident answers. Within a half hour, the respondents here gave me an answer that solved my problem.
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23rdDjin Negulesco
Unfinished Build Master
Join date: 30 May 2007
Posts: 661
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08-19-2009 17:20
From: Amity Slade
After spending about three useless hours with Live Chat and dutifully doing everything they suggested, even though even I could tell it had nothing to do with my problem, I posted my problem here in Resident answers. Within a half hour, the respondents here gave me an answer that solved my problem.
hence their assurance that cutting back on "in house" support would be viable. (it's those damned residents!  )
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"What am I in the eyes of most people--a nonentity, an eccentric, or an unpleasant person--somebody who has no position in society and will never have; in short, the lowest of the low. All right, then--even if that were absolutely true, then I should one day like to show by my work what such an eccentric, such a nobody, has in his heart." -Vincent van Gogh
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Wynochee LeShelle
Polykontexturalist
Join date: 3 Feb 2007
Posts: 658
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08-20-2009 01:15
LL needs *everything* bigger and better plus all kind of well briefed staff since LL is a "global player" while dealing with a global community full of global individuals. The present situation is that people from all over the globe are trying to help LL to fix things and issues. (Even while "residents" are not on their payrole  ) An opposite system (known as *service* for paying customers) is so far not established... -established are only systems for messing up the inworld experience and to drive customers into stress and bad mood. |
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Ian Nider
Seeds
Join date: 20 Mar 2009
Posts: 1,011
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08-20-2009 01:40
From: Corell Destiny I have had a ticket in for over 5 weeks now. I have had numerous live chats and telephone conversations, and yet, all I ever get is "We're sorry."
Is this any way to run a business???
What do you think? Who else thinks LL needs to hire more help staff or something? Yep they do. They are over worked, a few seem under trained in live help too...
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Playin' Perky Pat
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