Telephone number for UK Support

Hi,
as anyone got any idea what the correct phone number for UK support is?

I've tried 0800 722 00010 from the web page, but get call failed.

Help anyone
Beady V

Add an extra 0 in front.

Thanks, I tried that, I get Call failed Call barred. I'm using a mobile.

BV

that number in the knowledgebase isn't a toll-free (0800) UK number at all, so i can understand your confusion. it got me at first too. the dialling code should read like this (00, then at least we know we're ringing bloody Belgium and the call isn't free.

also bear in mind that calls to the United States (from a BT line) are three pence cheaper per minute (peak) than calls to Belgium, so you might as well just ring San Francisco.

and Linden Lab! please change this number .... to read .... or ..we can work out what the + means thanks, and the difference is that you won't get lots of complaints when people get charged 18p per minute for a call they thought was free. given the support queue's standard ten minute waiting time, that is not a cheap call (£1.80UKP or $3.58USD)!!

I would have assumed that the UK support and an 0800 number was a free call within the UK, not an international call to Belgium. It would explain why barred on the OPs mobile which sounds like international calls aren't enabled.

The number listed should say Europe, not UK, and inform what country you would be calling for cost purposes.

Excellent answer. Many thanks.

I'm can actually use Skype, with Skype Out as well, which I understands lets me use toll free numbers in the US, from the UK.

I'm glad I didn't get through if its Belgium. I' sure that the UK OffCom would be unhappy about the info on the web site.

BV

i agree with you both. when i saw this number:

(00) 800 722 00010 (UK)

i immediately thought they'd got the format wrong because no UK number begins with two zeroes. so i did this to it:

(0800) 722 00010

and now it looks like a UK toll-free number. clearly we jumped to the same conclusion and many others will too.

.. only when i noticed the superfluous zero (0800 numbers are followed by seven, not eight digits) did it occur to me this might be an international number.

They really need to fix that. Urgently.

00800 is the UK dialling code for UIFN calls ("Universal International Free Number"

More info on UIFN here: http://www.itu.int/ITU-T/universalnumbers/uifn/#What

Calls to 13-digit numbers starting with 00800 should be free from the UK (from BT landlines, at least!)

umm .. AA Breakdown are 0800 887 766 .. six digits .... which I hasten to add .. if dialled from a mobile also gets an error. Correct number for AA from a mobile is 800 887 766.

+8 is NOT a call to belgium, belgium has +32 as country dial code!! In fact, +8 doesn't seem to be an international country dial code at all.... so the theory about the uk number being an internationall call might be wrong...

Mobiles don't allow you to use 0800 numbers - RAC same thing - get a message saying to drop leading 0 and call will not be free. Try number from a landline.

As I posted above, +800 (or 00800, as you'd dial it from the UK) is international free call. Effectively, it's a "virtual" international dialling code operated by the international telecoms union, http://www.itu.int/

(note the international domain name too! ...don't think I've ever seen a .int tld before)

It should be free from the UK, but - as with many free numbers - some operators might block it.

where TF did I get Belgium from i wonder? i think it was from my Netgear UK support card. call +8 xxx xxxx (Belgium).

thanks for correcting me.

by the way, from what i'm reading as I google this, some UK telcos charge for calling 00800 numbers, and it looks like people have complained to ICSTIS only to be told they can't do anything because they don't regulate international numbers. but the UK telco isn't international! hmm, i need to read more about this.

i'd still advise caution when ringing an 00800 number from the UK until your telco has confirmed the exact costs involved.