Rude Awakening: Previously Deactivated Account Contined to be Billed

I got an odd e-mail yesterday.

The credit card information on a former alternate account needed to be updated.

The problem is the account is a former account. I went to the web site to deactivate the account about six months ago or so.

I zeroed out the Linden dollar balance when I deactived the account. It's sitting with $15,000L now. So that's 50 weeks of extra activity.

For one thing, this will teach me to keep a tighter watch on my monthly credit card bill. I apparently haven't paid enough attention to those Linden Labs charges.

What do I need to do to get rid of the account? Whatever I did the first time didn't work, apparently. I don't want to just make it a basic account, I want it to exist no more for anyone to use.

(Actually, I suppose this shows my confusion. This is the account that I want to no longer exist. I didn't realize I was posting under this avatar name.)

Contact the billing department and explain you want the account terminated, not just turned to a basic account

I wrote a support ticket on the situation, in addition to going through cancelation again.

The support ticket explained the problem, and requested that the billing department double-check my cancelation request to make sure it happens, because they are to take no money from me at all from this point forward.

Yank your credit info off of the account as well. They can't bill you if they don't have that info. If they try, contact your credit card company and dispute the charge. Since they've billed you for the account all this time, you might want to make sure you forward the 15,000L to your main account. Or to me...just sayin'.

And you might as well transfer the L$ to your new account (or to mine)... no sense in wasting it.... you DID pay for it.

If you can show you deactivated the account demand the money they took, back and give them the lindens back.

Oh yes, I pulled the $15,000L before canceling again.

I got a confirmation e-mail regarding the canceling this time.

I searched through old e-mails to see whether I could find a confirmation e-mail from the first attempt to cancel. I couldn't find a confirmation e-mail.

I absolutely remember going through the cancelation process the first time. I don't recall whether I got a confirmation e-mail that I might have deleted. I'm still fairly sure that it was a screw-up on Linden Labs's end; but without anything confirming what I did the first time, I can't completely rule out the possibility that I screwed up. That means I don't really have any way to prove to Linden Labs that I did attempt to cancel it before, so I don't think I have any way to convince them to give me my money back.

In any event, I should have caught it a lot earlier.

Maybe I missed it but did you pay monthly for the account or did you get a 3 month, 6 month or 1 year pre-paid account?


If it was monthly.. then nevermind what I am about to say. If it were one of the other options the account would not cancel until the end of the timeframe paid for.
You would keep receiving lindens as well.