How to contact 'live help' ?

Is there someone knowing hwo to contact 'live help' ? Thanks.

Hi Own,

You need to be a Premium member in order to contact live help. If you are a Premium member, just "submit a ticket" in the help portion of the website:

https://support.secondlife.com/ics/support/security.asp

You'll need to keep clicking through "my answer is not here" until you get a choice to talk to Live Help.

Solution Finder, not the ticket link.

I had a serious problem earlier this year and submitted a live help ticket. I had a series of emails from Bif and Brad and Thad. It wasn't long before I realized I had been outsourced. No problem - outsourcing is a fact of modern life and has many advantages. What became seemingly apparent to me though was that they couldn't solve this particular problem and were very hesitant to refer the problem to a higher level. If it hadn't been for the experienced and good people on these forums, I don't know when the problem would've been solved. One problem with outsourcing is that they think to justify their services they can't *quickly* refer problems back to the people who hired them. The hiring authority may be happy with that approach, but the consumer perceives incompetence.

Kinda what we've been telling them for a while. Silly to hire people that haven't ever logged into SL and make them do simple things like diagnosing a 'rinse and repeat,' problem. A good CS person know when to pass the buck and an even better one does it in a heartbeat.

Okay.. that sounds lazy and incompetent too, darn it. But it's much easier to help others if you've used the product and can say immediately, "Gee, I already know that what I'm telling them to try isn't gonna work, why not just ring up a tech?" Networking code isn't something a regular liaison is going to be able to 'fix,' after all. Nor an asset server going all splodey.

I'm still not happy with the CS team.. there is no real form of communication there.

Sorry to tell you I can't find the portal to have a live chat as premium.

From the main www.secondlife.com page, see the "Extended Support/Visit Our Support Page" on the left side. Click it.

Start at the Solution Finder.
Select a category from the Select a category box and click Continue to Step 2.
The most popular topics from that category are displayed. Read through them to be sure you haven't missed the answer to your question.
If you don't see your answer, click My answer is not here.
Try searching for keywords related to your problem: Type something into the field and click Search and Continue.
If you still don't see your answer, click My answer is not here.
You can either click the Submit a Ticket link to submit a support ticket or click one of the Live Chat links. Be sure to include all the relevant details of the problem you're experiencing.
Residents who qualify for Concierge service also have their own Live Chat area and a phone number they can call. Information on accessing these options is available here for Concierge-level Residents.