Second Life Forums Archive - cant get refund

Lazerbri Hax

Registered User

Join date: 24 Jul 2007

Posts: 2

01-30-2008 02:04

182 682111840 Date: 2008-01-06 04:26:56
Type: Object Sale
Desc: Photosphere Store - 1500L Store Card (boxed)
Region: Silent
Destination: Saeya xxxxxx I hidden as its public
L$1,500 L$4,177

Hi I can not get a response from a seller, for goods no received, I had to go buy else ware and asked for a refund using IM and note cards.

SL support will not let me complain so can you help.

thanks
Brian

Bradley Bracken

Goodbye, Farewell, Amen

Join date: 2 Apr 2007

Posts: 3,856

01-30-2008 02:16

Hi Brian,

Welcome to the Forums!

You wont receive a response from Linden Lab here. This is just residents helping other residents. Nothing we can do. Linden Lab wont help you because they don't get involved with resident disputes.

If you haven't heard from the seller in 3 weeks I think you probably are just going to need to consider it a loss. If you figure out how much it is in real dollars it's irritating but not worth getting too upset over.

_____________________

My interest in SL has simply died. Thanks for all the laughs

Claire Silverspar

Pokes Badgers With Spoons

Join date: 31 Oct 2007

Posts: 5,375

01-30-2008 02:42

Like Bradley said, I'm afraid LL won't do anything. This comes under the resident to resident dispute and they don't get involved.
If you have dropped a notcard on the owner and IM'd them and still no response, there is not much more you can do sorry.

_____________________

I'll miss this damn place.
I'll be over at SCII after the end has come.

Bellissa Dion

Fringe Dweller

Join date: 5 Jun 2005

Posts: 183

01-30-2008 04:34

Hi Lazerbri,

Has the merchant accepted the notecard you sent them yet?

If not, who knows they may be on an extended holiday or something. If you've not received a message that your notecard has been accepted by them this means they've not logged in yet I'm afraid. There are many reasons why this might be the case. Real life is funny like that.

If they have, then the previous posters have the best advice.

~B

Rioko Bamaisin

Unstable Princess

Join date: 16 Aug 2007

Posts: 4,668

01-30-2008 04:40

I feel your pain,I have lost out on $2500L. The notecard has not been accepted yet and it's been awhile now. I'm assuming the creator left SL or something else is keeping them away.

Dekka Raymaker

thinking very hard

Join date: 4 Feb 2007

Posts: 3,898

01-30-2008 04:48

Note cards get missed or even lost, be patience and don't hassle too much, give them a week and then resend another 'polite' note card with all the info, I had to do this with a seller once and they apologised and said they had seen my first card but had just forgot to repay me.

Usagi Musashi

UM ™®

Join date: 24 Oct 2004

Posts: 6,083

01-30-2008 04:54

Keep tryin to gt a hold of the maker and see if they can help you out. Good sellers take care of problems. These days with LLABS not supporting lost of items not received due to LLABS server issues. more times then not you will not get your item you paided for. Keep trying until you get a reply.

Luck to you
Usagi

Lazerbri Hax

Registered User

Join date: 24 Jul 2007

Posts: 2

01-31-2008 01:47

Thanks for the advice every one, great bunch of people here thanks.

Kahiro Watanabe

Registered User

Join date: 28 Sep 2007

Posts: 572

01-31-2008 03:31

If you used the Pay, it can be sellers fault because the object contains a script that delivers the object.

But If you used the Buy button and didn't receive the item is not sellers fault.

Of course if you send a ticket report LL will not be responsible for that, you will receive a reply like:

"We have resolved your issue"
-------------

Sorry, we can't do anything about it.......

------------------------

That's all the support I had from them so far

.

cant get refund
Lazerbri Hax Registered User Join date: 24 Jul 2007 Posts: 2	01-30-2008 02:04 182 682111840 Date: 2008-01-06 04:26:56 Type: Object Sale Desc: Photosphere Store - 1500L Store Card (boxed) Region: Silent Destination: Saeya xxxxxx I hidden as its public L$1,500 L$4,177 Hi I can not get a response from a seller, for goods no received, I had to go buy else ware and asked for a refund using IM and note cards. SL support will not let me complain so can you help. thanks Brian
Bradley Bracken Goodbye, Farewell, Amen Join date: 2 Apr 2007 Posts: 3,856	01-30-2008 02:16 Hi Brian, Welcome to the Forums! You wont receive a response from Linden Lab here. This is just residents helping other residents. Nothing we can do. Linden Lab wont help you because they don't get involved with resident disputes. If you haven't heard from the seller in 3 weeks I think you probably are just going to need to consider it a loss. If you figure out how much it is in real dollars it's irritating but not worth getting too upset over. _____________________ My interest in SL has simply died. Thanks for all the laughs
Claire Silverspar Pokes Badgers With Spoons Join date: 31 Oct 2007 Posts: 5,375	01-30-2008 02:42 Like Bradley said, I'm afraid LL won't do anything. This comes under the resident to resident dispute and they don't get involved. If you have dropped a notcard on the owner and IM'd them and still no response, there is not much more you can do sorry. _____________________ I'll miss this damn place. I'll be over at SCII after the end has come.
Bellissa Dion Fringe Dweller Join date: 5 Jun 2005 Posts: 183	01-30-2008 04:34 Hi Lazerbri, Has the merchant accepted the notecard you sent them yet? If not, who knows they may be on an extended holiday or something. If you've not received a message that your notecard has been accepted by them this means they've not logged in yet I'm afraid. There are many reasons why this might be the case. Real life is funny like that. If they have, then the previous posters have the best advice. ~B
Rioko Bamaisin Unstable Princess Join date: 16 Aug 2007 Posts: 4,668	01-30-2008 04:40 I feel your pain,I have lost out on $2500L. The notecard has not been accepted yet and it's been awhile now. I'm assuming the creator left SL or something else is keeping them away.
Dekka Raymaker thinking very hard Join date: 4 Feb 2007 Posts: 3,898	01-30-2008 04:48 Note cards get missed or even lost, be patience and don't hassle too much, give them a week and then resend another 'polite' note card with all the info, I had to do this with a seller once and they apologised and said they had seen my first card but had just forgot to repay me.
Usagi Musashi UM ™® Join date: 24 Oct 2004 Posts: 6,083	01-30-2008 04:54 Keep tryin to gt a hold of the maker and see if they can help you out. Good sellers take care of problems. These days with LLABS not supporting lost of items not received due to LLABS server issues. more times then not you will not get your item you paided for. Keep trying until you get a reply. Luck to you Usagi
Lazerbri Hax Registered User Join date: 24 Jul 2007 Posts: 2	01-31-2008 01:47 Thanks for the advice every one, great bunch of people here thanks.
Kahiro Watanabe Registered User Join date: 28 Sep 2007 Posts: 572	01-31-2008 03:31 If you used the Pay, it can be sellers fault because the object contains a script that delivers the object. But If you used the Buy button and didn't receive the item is not sellers fault. Of course if you send a ticket report LL will not be responsible for that, you will receive a reply like: "We have resolved your issue" ------------- Sorry, we can't do anything about it....... ------------------------ That's all the support I had from them so far .

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cant get refund