Incorrect "Peak square meter usage" due to deeding

Since almost a week I'm waiting for a response to this support issue (hah: "concierge level support" - what a joke!):

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I just noted that my account page says that my peak sq.m usage is 33,289, and that my current monthly tier charge has been rised from USD 125 to 195.

I have certainly NEVER bought land so that I own more than half a region.

I have done a lot of "deeding" lately to the group "Helios Hedge". This incorrect peak value must have been caused by bugs in your mechanism for land transfer.

On several occations, I have noted that the figure "Available for purchase" briefly goes _negative_ during the deed "transaction" (which obviously is _no_ transaction from a technical point of view, or this support issue would never had been filed... )

Needless to say: If you don't correct this, but insist to charge me USD 195, you will lose yet another customer.
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Have others been hit by this bug too?

In a few hours billing will occur. If I'm billed $195 instead of $125, this would push me over the edge: my patience with Linden Lab would run out and I would sell out and leave.

I have put up with a client that freezes several time an hour, failing land transactions that take my lindens but give no land in return, and severe inventory loss.

But I will NOT tolerate that a buggy land tier billing system deprives me of $70 Real Life Money.

Well, as I found out from my own experiance, Group Land sales can take up to 24 hours to process. I'm not sure why, though.

This may impact the sq m value. In fact it does, as confirmed by yourself with the negative sq m availible.

I hope Support will help, but I yet to get an adequate response from Billing in any form. Any other Support is supurb (or at least is functional and showing improvement), but Billing sucks. Probably more so due to the fact that it impacts RL money, as you said.

Though, technically, (and this is NOT meant as a threat to LL) wouldn't the taking of RL money due to a computer glitch be theft or fraud if not corrected?

Quite frannkly, I'd call your bank, or CC company, and place a limit on LL withdrawls. ie, set it up so LL can ONLY withdraw the $125 USD. If they try to withdraw the $195 USD, have the transfer blocked due to fraud.

~Jessy

The problem with this, is that it puts the rest of his estate at risk. LL has collateral to get their money back, just confiscate the land space he currently owns. Its worth a lot more than the 70$ error, whoever made it. I am sorry this happened to you ... please let us know what you get done. If you are billed, remember, you are obligated for another month unless you CHARGEBACK LL for their credit card transaction... again, if you do so, you are likely to lose your land if you have not sold it by then.

i have had a similar experience, pretty sure if you use the "live-chat" on the support page, it will get sorted

if u deeded without making contribution, the sqm wich don`t have any contribution are billed to the group owner so in effect u could own double ur land (personal & group)

same with selling land, u will have to manually remove group contribution so it`s added back to ur personal sqm allowance

i`d check the group contribution and land ownership first befor u get a reply from LL saying "u`ve deeded 1/2 region to group and bought another 1/2 region"

group deed is a pain in the ass in general...
group sales take a few hours to 48 hours to be transferd to all members

Please keep in mind that the regulations laid down by Visa and Mastercard themselves requires that banks give the merchant (LL in this case) the opportunity to set the matter straight themselves before they can do a chargeback. If you contact your credit card company, they will simply tell you to persevere with trying to contact LL for a little longer. The regulations require that the merchant be given a "reasonable" period to set the matter straight - "reasonable" is generally accepted in the industry as being 28 days. Nothing the credit card company can do until that time has expired.

It's a bit different if you are using PayPal - but if you are paying LL directly with your credit or debit card then you will have no choice but to wait a bit longer.

I know of two cases where this same issue was resolved to the resident's satisfaction. Keep trying to contact them.

You have to be careful when deeding land to a group. If you sell off that land, you have to manually go into the group land contribution window and manually lower the amount that you're donating to the group. This is setup this way because many people buy and sell land under a group, and thus, always want a specific amount of tier donated to the group for buying and selling. It looks like what happened is you sold off some group land, and then made a purchase, which, with your donation, pushed you up over 32768 sq meters, and hence, pushed you up to the next tier level. Also, you need to consider that group land sales do not process instantly like non group sales, they are processed 'about' midnight PST.

It looks like what happened is you had tier donated to the group, then purchased land under your name (not the group). If you have tier donated to a group, either lower it manually, or purchase the land for the group rather than buying it under your name and then deeding it to the group.

I made this mistake once, and it pushed me up a tier level for one month, but I realized MY mistake, lowered the tier donation, and took the bite for one month rather than threaten to leave. I doubt LL will refund you, but calling them and explaining the situation might get them to change it for you. Posting a threat to leave in here will really do you no good at all. Call them and see, and then, in the future, read the website concerning groups / group land, as it's fairly complicated, and takes a bit of studying to understand fully how it works.

One final note:

When purchasing land, before proceeding with the sale, the land purchase window CLEARLY states what tier level the purchase will put you at, so your lack of reading the page before hitting the buy button is the cause of your issue here, not LL's.

This issue happened to me too only it was my fault. I forgot to remove the land contribution when selling the land from the group back to myself. I called LL (when they still had a number) and they fixed it for me. I didn't have to pay the higher tier level.

No need to sell all your land over this.