Illusion of Technical Support...

Please read my post in this section - Resident Answers. It's titled "Can't log on..." It's the result of the horrendous condition, the pitiful quality, or lack of any quality, of technical support as provided by what obviously is an outsourced provider of support.

Since my technical issue began on Tuesday, September 18th, I have not heard one word from anyone in technical support. The only contact has been with people in Outworld Billing Support. They say that my problem is being handled by a developer and that I will be contacted. Than nada. Zilch. Absolutely no response - NOT A WORD. I must assume that these people are lying and that no one who can really help is being notified of the problem.

A basic awareness for the consumer in dealing with outsourced support is that their product and performance is rated by the company hiring them, Linden Labs in this case, by how little work Linden Labs has to do with a problem. So the outsourced company hides problems they can't handle. The customer suffers.

If you have problems like this, write Linden Labs. Forget calling them - you can't get anyone.

Linden Lab
945 Battery Street
San Francisco, CA 94111

Executive Management

Philip Rosedale Founder and CEO
Robin Harper Vice President, Marketing & Community Development
Joe Miller Vice President, Platform & Technology Development
Cory Ondrejka Chief Technology Officer
Marty Roberts General Counsel
Ginsu Yoon Vice President, Business Affairs
John Zdanowski Chief Financial Officer

Board of Directors

Mitch Kapor Kapor Enterprises, Inc.
Jed Smith Managing Partner, Catamount Ventures
Bill Gurley Partner, Benchmark Capital
James Currier Founder and President, Tickle, Inc.

First of all, sorry to hear about your problems. As to the above statement..... there was a mammoth thread a short while ago in this forum of someone who was having major difficulties. Her issue was forwarded to a developer and eventually solved. It took much more than a few days, but it was solved. Good luck.