Account suspended - Why

Tenant of mine paid me tier for his land and apparently had his account suspended within minutes.

He can't get back in, so I lose L$35000 a month, and nobody knows why.

Has this happened to others?

Linden refuse to discuss it with me, which I expected, but its a bit worrying.

I would imagine it's while they investigate the source of the funds, for some reason.

Sounds like one of these anti-money-laundering circuit breakers kicking in.

Was this a very new guy? Then they will want to know from where he got the money.

Sometimes it can have a cascade effect, so they lock everybody involved out until they can clear it up. Do you have any way of contacting him at the moment?

Ricky is probably right if it's a new person. 35,000L is a lot for a new guy to have, and LL has a system in place that automatically suspends accounts while they investigate. He needs to raise a ticket and follow up with a phone call. I had to deal with this when we built the hangout. I made a new alt, it took the donations and bought the land, and as we were piecing together the last part of the purchase, BAM, account suspended. I thought I was going to have to cough up $100US out of my own pocket to make up the difference myself until I finally got through to LL and got them to reinstate the account (phew).

He should be able to get his account back, but he might have to jump through a few hoops and spend some time on the phone.

No, this is not a new guy, he's been around for quite a few months and had land elsewhere before he rented from me, and he's been my tenant for 3 months so he paid rent for that time as well with no problem.

Anyone want to rent a quarter sim? lol

I'll trade you your quarter sim for my 5100m mainland =P

New or old is irrelevant. It stinks of a RISK API circuit-breaker kicking in, and that happens to oldbies too. LL won't discuss it with you because the situation seems to revolve around another avatar and where he got his $Ls.

I guess your suspended client's next task is to contact LL.
If you didn't get the $Ls, it's business as usual, I suppose .. tainted with feelings of guilt perhaps if you have to reclaim the land and rent it to somebody else, but that's hardly your fault.

This happened to a friend of mine right after transferring around 5,000L. It does seem to be an automated system at work. The person (who had their account disabled) has to attempt to log in to the main www.secondlife.com site and go to the support portal to fill out the ticket. There is a special way to log in to it through a link even if the account is suspended. Then they have to select *special* from the drop down menu in the ticket and explain in the places provided that your account was disabled and you don't know why. An email from (George Linden?) should arrive within 24 hours explaining the status of the account and what has to be done to rectify the problem. The email will be the one associated with the account when the account was created.

Just happened to a friend of mine and his tenant, was a bit over 30k. Both accounts suspended. Used live chat and tickets and were free again within 36 hours. Still that is plain stupid. If you want to be safe you nowadays have to use rent boxes or "sell" the tenant a prim for the amount of the rent - that way it will be a sale and not a gift and not that suspicious.

Is this automatic thing immediate, or does it take some time? I've been using one account to get Lindens and then passing money out to alts.

You get an "You have been logged off by an administrator." popup and logging back in will tell you your account has been disabled.

It's probably not instant but if you trigger it while you're on, you do get kicked off the grid.

It could be what is happening to me. My tier payment was due 11/2. I have always used the same identical credit card to pay all LL fees. For some unknown reason it won't go through. I have checked, double checked and triple checked withthe bank. No charges for LL have been presented since 10/2. Its NOT a problem with the bank, although LL keeps trying to convince me it is. I have concierge help too. They finally admitted they're having "billing glitches."

Its still not resolved. Heck, I would MAIL them a check even, IF they would take it. they won't.

If this goes on and on eventually my account will be terminated for lack of payment. They said they won't do that "right away," but we allknow it will eventually come to that.

I have never seen a company who makes it so difficult to pay.

cheerleaders? You can spare me the "oh but they have a HUGE amount of transactions to process and these things happen" type arguments. I use the same credit card to pay Amazon, Netflix, aol and other transaction heavy merchants.

Sooz

If a company is not set up to adequately process customer payments, the most basic service issue outside of the actual service itself, then they should not be in business. There is no excuse for the stories like yours that keep repeating over and over.

I know you can't buy more then a certain amount when you first enter sl. But this is just days after you enter the game. But if a person has a credit card I imagine they can purchase a large amount soon after the initial period passes which I believe isn't that long.

Is this right?

I have no idea. That used to be the case, but . . not sure anymore.
I tried buying some Lindens to buy some land and LL told me to fill in my billing details. This is after paying them 25$ for land teir fees earlier in the month. Now it wants me to put my details in again. So, I decided to use Slex - it also rejected my card. Why? Because LL's stupid decision to move to England made my bank suspicious and they put my card on hold. With it on hold, I couldn't use SLEX. I had this problem in the past and thought I had fixed it, but I still get problems. So . . I have to get rid of all my land because I will not be able to get money to LL to pay for tier. I now can use SLEX after fixing my card, but . . .. I really hate using paypay . . ..

http://secondlife.com/currency/describe-limits.php has the details on "spending" limits (remember that the age refers to the time since the first payment, not your avie's age)

Also not sure why, but I've recently seen an odd amount of people who thought that going premium would remove the limits on <1 month accounts, that's not true.

Sorry bout your probs, 35,000 lindens I would waste that on land I would waste it on junk. Anyhow, theyre right, it because its too much money.... wish I had 35,000 lindens.

So are you saying that transferring a large sum of money directly to your alt is suspicious? I handled all the tips for our last theatre production and transferred the amounts to an alt I'm using as the "bank" to keep ActUp's and my personal funds separate. If what all you are saying is true, how can people handle their cash for businesses? This makes no sense and maybe it deserves a JIRA of its own.

I'm still wondering why the OP thinks we might know why some unnamed, unknown person had his account suspended.
For all we know, he cancelled his account himself after wondering why he was paying L$ 35,000 a month ($140!!!) to rent land. He grew a brain overnight?

thats funny.

I'm pretty sure he was just wanting to know whether others have experienced the same thing. And by replies, it seems they have.

See from the OP's post:

I wish somebody would put this as a sticky.

Along with whatever that "special way to log into it through a link even if the account is suspended" is.

This money thing seems to happen just if you are doing normal money transfers from one person to another, and as far as I can tell, that's the end of it, you're gone.

UNLESS you get through to them and try to get them to take a look at your account.

But if you can't find how to find out why you're suspended, because you're suspended, you can't log in, so it's kind of a Catch-22.

It would be good if we all knew exactly how to do that, in case giving someone $5,000 for a custom build or something costs one or both their accounts.

I've seen too many people go absolutely nuts finding themselves locked out, and no idea what to do about it.

Matter of fact, I think the Lindens themselves should tell us how to go about getting back in, if this happens, instead of leaving everyone flailing around asking on the forums, and other people talking about "workarounds."

coco

Yes. And exactly what triggers it, nobody knows. One content creator for a developing company was paying her employees when it happened to her, in the middle of a project.

She got that straightened out, then it happened again!

I can understand why they wouldn't want us to know they are doing this (but people have found out anyway), or exactly what the details are that cause the trigger (so the bad guys can't figure out how to evade detection).

But the unnecessarily part of it is not to let us know what to DO about it if it happens.

I wonder how many people have simply quit, finding themselves locked out of the game, and also locked out of any way to find out why.

coco

Happened twice to a friend of mine, BOTH times when transferring a larger sum of L$ to another using the PAY dialogue. According to him, he thinks it was the risk api auto-ban thing setup to mess with gambling payouts. He got around it by having the recipient sell a plywood prim box to him for the amount of the transfer. Seems transfer sales aren't affected, only direct pay.