Missing contact info
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Viviana Sorbet
Registered User
Join date: 4 Aug 2008
Posts: 3
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08-27-2008 14:45
A friend of mine had his account put on hold for one hour because LL says that real life information in profile were missing. Them were probably missing because nobody asked for them in the registration page ( check at http://www.secondlife.com/join ). I haven't put my real name when i signed up... will LL hold my account too? i don't know where to put them, in contact info where he put his name, i have email change only... Thank you |
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Dante Tucker
Purple
Join date: 8 Aug 2006
Posts: 806
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08-27-2008 14:49
Submit a support ticket. This is what I did, and they fixed it for me.
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Viviana Sorbet
Registered User
Join date: 4 Aug 2008
Posts: 3
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08-27-2008 14:54
From: Dante Tucker Submit a support ticket. This is what I did, and they fixed it for me. I will submit it soon, ty, but, is that normal? i mean, why lindens likes to get a support ticket from every new player? that would be A LOT of tickets every day... |
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Vampaerus Wysznik
bad lurker
Join date: 12 Apr 2008
Posts: 1,011
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08-27-2008 15:09
From: Viviana Sorbet A friend of mine had his account put on hold for one hour one HOUR?  I don't think LL can fix something that quickly? Alot of folks complain about it taking days or longer. Are you sure it wasn't just that the server was down or that logins were temporarily disabled? There's been alot of that lately.
_____________________
Small scale web hosting for your SL or RL. Payable monthly in L$.
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Dante Tucker
Purple
Join date: 8 Aug 2006
Posts: 806
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08-27-2008 15:20
From: Viviana Sorbet I will submit it soon, ty, but, is that normal? i mean, why lindens likes to get a support ticket from every new player? that would be A LOT of tickets every day... They expect you to fill out your information correctly. |
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Day Oh
Registered User
Join date: 3 Feb 2007
Posts: 1,257
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08-27-2008 15:53
They don't really care about that info when you sign up, but if you turn out to not meet the community standard, they use it as an excuse to freeze the account.
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Viviana Sorbet
Registered User
Join date: 4 Aug 2008
Posts: 3
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08-27-2008 16:11
From: Day Oh They don't really care about that info when you sign up, but if you turn out to not meet the community standard, they use it as an excuse to freeze the account. i asked him exactly what happened: he was forced logged out by an administrator (the message said that), then, 30 mins later, he received the email saying he was missing RL info. He entered name and surname in the contact info page (where i see email only) then his account was re-enabled The signup page don't ask for RL name and surname, the contact info don't show or allow me to change RL name and surname, how can i avoid to be put on hold? i don't know what was he doing when he got the force logoff, but no human had talked to him or done anything manually. |
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Beezle Warburton
=o.O=
Join date: 10 Nov 2006
Posts: 1,169
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08-27-2008 17:04
o.O
A couple of my alts have no info . . .
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Though this be madness, yet there is method in't. -- William Shakespeare Warburton's Whimsies: In SLApez.biz
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Kathy Morellet
Registered User
Join date: 26 Jul 2006
Posts: 809
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08-27-2008 17:25
I just walked through the signup page and there really is no place to enter your name and/or surname anywhere in the process.
So why should we have to have our accounts frozen because it is missing when they never asked for it in the first place?
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Bree Giffen
♥♣♦♠ Furrtune Hunter ♠♦♣♥
Join date: 22 Jun 2006
Posts: 2,715
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08-27-2008 17:29
Well good luck to LL when they freeze all of the accounts that have signed up recently.
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