Crashed; Unable to Restart SL
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Tiberious Neruda
Furry 'On File'
Join date: 1 Nov 2005
Posts: 261
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06-26-2008 23:48
I was on earlier tonight (an hour or so ago), and my system locked up, requiring me to press the reset button. When I returned, the client refuses to start at all, crashing to desktop immediately as it's supposed to be getting to the login screen. Nothing I've done seems to be helping.
I've tried: - Installing latest video card drivers - Uninstalling ALL versions of SL - Reinstalling SL - Letting Windows run CHKDSK - Removing some residual registry entries
Nothing works. Still crashing to desktop.
Is there ANYTHING else I can try? This is getting very annoying, naturally.
Thank you in advance.
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Kenbro Utu
Registered User
Join date: 26 Sep 2006
Posts: 483
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06-27-2008 01:32
Manually delete the Second Life folder where the cache is. On XP this is C:\Documents and Settings\"user name"\Application Data\SecondLife. This folder does not get removed and recreated on an uninstall and re-install, and there are files in that which can become corrupted and cause problems.
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Tiberious Neruda
Furry 'On File'
Join date: 1 Nov 2005
Posts: 261
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06-27-2008 02:17
I've tried that as well.
I've also tried the official viewer only, release candidate only, and both.
The crash happens JUST as the client window resizes itself, which leads me to believe there's some OTHER settings that aren't being deleted.
If this keeps up, the only other option I'll have left is a complete reinstall on the OS, and I'd really hate to have to do that.
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Derek Tafler
Registered User
Join date: 24 May 2008
Posts: 140
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06-27-2008 02:53
When faced with problems of this nature, I try to make sure that I have in fact deleted everything, and the computer is restarted from cold.
Therefore, having deleted everything you can think of, search your drives for any secondlife folders or files, to make sure every thing is cleaned out.
Carry out a hard restart, ie power down the computer completely, then restart manually.
I have found that glitches caused by random power failures etc can often be resolved by this means, the hard restart is often overlooked.
Good luck
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Tali Rosca
Plywood Whisperer
Join date: 6 Feb 2007
Posts: 767
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06-27-2008 04:20
Don't know if it is relevant in this case, but some graphics drivers have a bad habit of not cleaning up correctly from the old version when you install a new one on top. (I'm looking at you, nVidia!) Completely uninstalling the old driver, dropping to the default VGA driver, and *then* installing the new one has helped me once before with a crash like this.
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Vampaerus Wysznik
bad lurker
Join date: 12 Apr 2008
Posts: 1,011
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06-27-2008 06:52
From: Derek Tafler Carry out a hard restart, ie power down the computer completely, then restart manually. In tough cases it's also a good idea to power of any router/modem you've got too. At the point were you are crashing the client is establishing connections with I believe 3 different LL servers. If your modem somehow got a bogus NAT/DNS/firewall/port-forwarding/etc/etc entry it will pass the client a useless cached entry and the connection will fail. SL does not handle such failure gracefully.
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Derek Tafler
Registered User
Join date: 24 May 2008
Posts: 140
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06-27-2008 06:57
I agree on the router/modem reset too, I tend to do this as a matter of habit when I reset the computer. I didn't know that SL dislikes router/modem problems.
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Mac Soothsayer
Greymuzzle in RL also : )
Join date: 1 Nov 2005
Posts: 49
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06-27-2008 07:07
You've probably done this already..but have you tried a "system restore" back to a time before this problem appeared? Of course that only applies to a PC..not sure how a Mac handles this. Hope you find a solution soon .
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Tiberious Neruda
Furry 'On File'
Join date: 1 Nov 2005
Posts: 261
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06-27-2008 20:14
I did find a solution, but it was the one I didn't really want to go through. I really needed a clean XP install, though, so it was for the best.
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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06-27-2008 23:32
Before doing a operating system reinstall, one could try manually going through regedit and deleting any Second Life entries left around.
It worked for me once.
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