Second Life Forums Archive - SL freezing up, cannot access menu items &c

Desmond Shang

Guvnah of Caledon

Join date: 14 Mar 2005

Posts: 5,250

04-30-2008 08:11

Hi - this is happening to a friend and not me, actually:

He can't stop walking or flying, sometimes the avatar goes away entirely, the menus at the top of the client won't respond and even typing is slow... relogs, reinstalls are not helping.

The situation goes from 'drifting avatar and inability to type easily' to no avatar or menu functionality at all.

Anyone know what might be going on?

_____________________

Steampunk Victorian, Well-Mannered Caledon!

Garrett Laramide

Upholder of Murphy's Law

Join date: 27 Dec 2006

Posts: 249

04-30-2008 08:19

Have him/her turn off anti-virus software and see if it's interfering with the client running properly?

_____________________

Accipere quam facere praestat injuriam

Nika Talaj

now you see her ...

Join date: 2 Jan 2007

Posts: 5,449

04-30-2008 08:24

It sounds to me like something has taken his network bandwidth way down, Desmond. If he is on wireless, perhaps some new objects are blocking his signal, or more people are sharing it than before? If he is on broadband, he should turn his router/modem off for 15 minutes and try again. If it's still borky, have him test his bandwidth ... often these small access routers/modems develop issues. As a last resort, call the ISP!

Because SL is streaming video, users will often see network hits first in SL.

Good luck!
.

Nota Telling

Registered User

Join date: 7 Nov 2007

Posts: 2

04-30-2008 08:30

I have also seen this happen when, for some reason, I get a weak signal between my wireless keyboard and its receiver. If your friend is using a wireless keyboard/mouse, check the battery level and make sure the receiver isn't too close to the monitor.

Desmond Shang

Guvnah of Caledon

Join date: 14 Mar 2005

Posts: 5,250

04-30-2008 08:43

Interesting! I'll have him try that.

I'd hate for Second Life to lose a resident over something this ridiculous.

_____________________

Steampunk Victorian, Well-Mannered Caledon!

Ziggy Figaro

Registered User

Join date: 16 Feb 2007

Posts: 8

05-01-2008 21:35

Thanks everyone.

I am the friend Desmond is describing. This does not seem to be a bandwidth problem, I'm getting 11,279 kbps downstream and 1083 kbps upstream. Wired, rather than wireless keyboard and mouse. Running a Mac so AV isn't an issue. I've shut down every other running program while trying to run SL.

When I run the stats bar, FPS on the client is under 3 fps - but it's always been that way, this seems to be a problem with SL on Macs. Bandwidth is 250+.

This problem occurs when running the production client or the latest RC (RC5).

Mitch Wagner

Felix Oxide

Registered User

Join date: 6 Oct 2006

Posts: 655

05-01-2008 21:50

From: Ziggy Figaro

Thanks everyone.

I am the friend Desmond is describing. This does not seem to be a bandwidth problem, I'm getting 11,279 kbps downstream and 1083 kbps upstream. Wired, rather than wireless keyboard and mouse. Running a Mac so AV isn't an issue. I've shut down every other running program while trying to run SL.

When I run the stats bar, FPS on the client is under 3 fps - but it's always been that way, this seems to be a problem with SL on Macs. Bandwidth is 250+.

This problem occurs when running the production client or the latest RC (RC5).

Mitch Wagner

Do you have a decent ping to the sim you are in?

Ziggy Figaro

Registered User

Join date: 16 Feb 2007

Posts: 8

05-01-2008 21:58

Thanks, Felix.

Ping seems to be running 100-700 ms or so while the bug occurs. Is that good? I don't know what a good ping is considered to be.

Frame loss is zero.

FPS fluctuates wildly actually, between 1 and 15.

I should note that I've TPed to three different sims with this bug and had the same problem with all of them.

Felix Oxide

Registered User

Join date: 6 Oct 2006

Posts: 655

05-01-2008 22:04

I'm by no means any expert on this but I have used SL enough to know that when my ping gets abnormally high and is fluctuating badly, it is an issue with my ISP. If that is not the issue then perhaps something has changed with a firewall you are using. I would try to power cycle your modem, router and computer to see if that helps any. Basic troubleshooting I know, but it is the best I can offer.

Ziggy Figaro

Registered User

Join date: 16 Feb 2007

Posts: 8

05-01-2008 22:06

Actually, a couple of people have suggested power cycling the modem and router/firewall and I haven't tried it yet (it would require actually getting up out of my chair and walking across the room WHAT ARE WE LIVING IN MEDIEVAL TIMES OR SOMETHING???!!!!!). So I guess that's my next step. Thanks!

Viktoria Dovgal

…

Join date: 29 Jul 2007

Posts: 3,593

05-01-2008 22:17

Oh, a Mac? Is this the release candidate? That might be the SL-thinks-the-mouse-is-a-joystick problem.

Preferences, Input and Camera tab, Joystick Setup button, make sure the Enable joystick box is not checked.

_____________________

Phoenix Psaltery

Ninja Wizard

Join date: 25 Feb 2005

Posts: 2,599

05-01-2008 22:26

Be patient, Mitch. It'll be [RESOLVED] real soon now.

P2

_____________________

Ziggy Figaro

Registered User

Join date: 16 Feb 2007

Posts: 8

05-02-2008 17:47

Nope, it's not the Preferences-thinks-the-mouse-is-a-joystick problem - I've had that and it looks completely different. Moreover, this bug happens on both the RC and the mainstream client.

I tried cycling power on the cable modem, and router/firewall. Didn't help.

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

05-03-2008 01:40

You might try taking your computer somewhere else and see if the problem stills happens.

_____________________

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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

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Ciaran Laval

Mostly Harmless

Join date: 11 Mar 2007

Posts: 7,951

05-03-2008 02:10

A couple of updates on the Jira issue you commented on at:

https://jira.secondlife.com/browse/SVC-905

Also look at this thread in the mac discussion:

/164/a4/251323/1.html

Ziggy Figaro

Registered User

Join date: 16 Feb 2007

Posts: 8

05-03-2008 10:49

Thanks, Ciaran. I'll try re-setting the PROM.

Moving the computer will be a project - I'm running an iMac with a 24" display so it's not just a matter of closing up the laptop and trotting off to the nearest Starbucks.

Ziggy Figaro

Registered User

Join date: 16 Feb 2007

Posts: 8

05-03-2008 13:16

SuzanneC, your suggestion gave me an idea - I tried logging in to SL with a different computer on the same network. And I did not see this bug occur on that computer.

I've also tried doing a clean re-install of the client, deleting both the application and the entire Second Life folder in ~/Library/Application Support. That didn't work either.

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

05-03-2008 13:32

What's your screen resolution?

_____________________

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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

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SL freezing up, cannot access menu items &c
Desmond Shang Guvnah of Caledon Join date: 14 Mar 2005 Posts: 5,250	04-30-2008 08:11 Hi - this is happening to a friend and not me, actually: He can't stop walking or flying, sometimes the avatar goes away entirely, the menus at the top of the client won't respond and even typing is slow... relogs, reinstalls are not helping. The situation goes from 'drifting avatar and inability to type easily' to no avatar or menu functionality at all. Anyone know what might be going on? _____________________ Steampunk Victorian, Well-Mannered Caledon!
Garrett Laramide Upholder of Murphy's Law Join date: 27 Dec 2006 Posts: 249	04-30-2008 08:19 Have him/her turn off anti-virus software and see if it's interfering with the client running properly? _____________________ Accipere quam facere praestat injuriam
Nika Talaj now you see her ... Join date: 2 Jan 2007 Posts: 5,449	04-30-2008 08:24 It sounds to me like something has taken his network bandwidth way down, Desmond. If he is on wireless, perhaps some new objects are blocking his signal, or more people are sharing it than before? If he is on broadband, he should turn his router/modem off for 15 minutes and try again. If it's still borky, have him test his bandwidth ... often these small access routers/modems develop issues. As a last resort, call the ISP! Because SL is streaming video, users will often see network hits first in SL. Good luck! .
Nota Telling Registered User Join date: 7 Nov 2007 Posts: 2	04-30-2008 08:30 I have also seen this happen when, for some reason, I get a weak signal between my wireless keyboard and its receiver. If your friend is using a wireless keyboard/mouse, check the battery level and make sure the receiver isn't too close to the monitor.
Desmond Shang Guvnah of Caledon Join date: 14 Mar 2005 Posts: 5,250	04-30-2008 08:43 Interesting! I'll have him try that. I'd hate for Second Life to lose a resident over something this ridiculous. _____________________ Steampunk Victorian, Well-Mannered Caledon!
Ziggy Figaro Registered User Join date: 16 Feb 2007 Posts: 8	05-01-2008 21:35 Thanks everyone. I am the friend Desmond is describing. This does not seem to be a bandwidth problem, I'm getting 11,279 kbps downstream and 1083 kbps upstream. Wired, rather than wireless keyboard and mouse. Running a Mac so AV isn't an issue. I've shut down every other running program while trying to run SL. When I run the stats bar, FPS on the client is under 3 fps - but it's always been that way, this seems to be a problem with SL on Macs. Bandwidth is 250+. This problem occurs when running the production client or the latest RC (RC5). Mitch Wagner
Felix Oxide Registered User Join date: 6 Oct 2006 Posts: 655	05-01-2008 21:50 From: Ziggy Figaro Thanks everyone. I am the friend Desmond is describing. This does not seem to be a bandwidth problem, I'm getting 11,279 kbps downstream and 1083 kbps upstream. Wired, rather than wireless keyboard and mouse. Running a Mac so AV isn't an issue. I've shut down every other running program while trying to run SL. When I run the stats bar, FPS on the client is under 3 fps - but it's always been that way, this seems to be a problem with SL on Macs. Bandwidth is 250+. This problem occurs when running the production client or the latest RC (RC5). Mitch Wagner Do you have a decent ping to the sim you are in?
Ziggy Figaro Registered User Join date: 16 Feb 2007 Posts: 8	05-01-2008 21:58 Thanks, Felix. Ping seems to be running 100-700 ms or so while the bug occurs. Is that good? I don't know what a good ping is considered to be. Frame loss is zero. FPS fluctuates wildly actually, between 1 and 15. I should note that I've TPed to three different sims with this bug and had the same problem with all of them.
Felix Oxide Registered User Join date: 6 Oct 2006 Posts: 655	05-01-2008 22:04 I'm by no means any expert on this but I have used SL enough to know that when my ping gets abnormally high and is fluctuating badly, it is an issue with my ISP. If that is not the issue then perhaps something has changed with a firewall you are using. I would try to power cycle your modem, router and computer to see if that helps any. Basic troubleshooting I know, but it is the best I can offer.
Ziggy Figaro Registered User Join date: 16 Feb 2007 Posts: 8	05-01-2008 22:06 Actually, a couple of people have suggested power cycling the modem and router/firewall and I haven't tried it yet (it would require actually getting up out of my chair and walking across the room WHAT ARE WE LIVING IN MEDIEVAL TIMES OR SOMETHING???!!!!!). So I guess that's my next step. Thanks!
Viktoria Dovgal … Join date: 29 Jul 2007 Posts: 3,593	05-01-2008 22:17 Oh, a Mac? Is this the release candidate? That might be the SL-thinks-the-mouse-is-a-joystick problem. Preferences, Input and Camera tab, Joystick Setup button, make sure the Enable joystick box is not checked. _____________________
Phoenix Psaltery Ninja Wizard Join date: 25 Feb 2005 Posts: 2,599	05-01-2008 22:26 Be patient, Mitch. It'll be [RESOLVED] real soon now. P2 _____________________
Ziggy Figaro Registered User Join date: 16 Feb 2007 Posts: 8	05-02-2008 17:47 Nope, it's not the Preferences-thinks-the-mouse-is-a-joystick problem - I've had that and it looks completely different. Moreover, this bug happens on both the RC and the mainstream client. I tried cycling power on the cable modem, and router/firewall. Didn't help.
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	05-03-2008 01:40 You might try taking your computer somewhere else and see if the problem stills happens. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Ciaran Laval Mostly Harmless Join date: 11 Mar 2007 Posts: 7,951	05-03-2008 02:10 A couple of updates on the Jira issue you commented on at: https://jira.secondlife.com/browse/SVC-905 Also look at this thread in the mac discussion: /164/a4/251323/1.html
Ziggy Figaro Registered User Join date: 16 Feb 2007 Posts: 8	05-03-2008 10:49 Thanks, Ciaran. I'll try re-setting the PROM. Moving the computer will be a project - I'm running an iMac with a 24" display so it's not just a matter of closing up the laptop and trotting off to the nearest Starbucks.
Ziggy Figaro Registered User Join date: 16 Feb 2007 Posts: 8	05-03-2008 13:16 SuzanneC, your suggestion gave me an idea - I tried logging in to SL with a different computer on the same network. And I did not see this bug occur on that computer. I've also tried doing a clean re-install of the client, deleting both the application and the entire Second Life folder in ~/Library/Application Support. That didn't work either.
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	05-03-2008 13:32 What's your screen resolution? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -

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SL freezing up, cannot access menu items &c