i've edited out other members of the chat as to not break any rules
i've only quoted what pertains to the current situation..if there are any questions about any confusion in the quote i have the original question that may have been asked and will respond..
all but a few were answers to questions answered in the chat so i posted the question and his response only because of the importance of the question and answer..
basically i just don't want to make anyone mad for quoting with their name so i'm not gonna do it lol
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[9:27] Easy Babcock: Hi there , Just to let you know, we had a massive failure on sine wave about 10 days ago - with 3000 failed transactions over a few days - and we're still backed up working through all the customer services. but we are contracting every single person - so if you haven't heard from us yet please be patient. send your transaction history from those two days to Sinewave Gears - that get's it into our system - and we will get to you
[9:28] Easy Babcock: Apologies again for it all taking so long. we do have two full time people working on it
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someone asked about why no notices in the group
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[9:33] Easy Babcock: there's a reason we don't send a notice actually. Every time we send a notice about anything to the sine wave group we get hundreds of people who don't speak English turning up at sine wave expecting there to be new dances!
[9:33] Easy Babcock: But we have been sending mass messages out to everyone who has contacted us
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[9:35] ******* **********: it's frustrating when u IM , send notecard and no reply it happens all the time not just this incident
[9:38] Easy Babcock: hey ********, yes I know. we have actually just changed the structure of our customer services system because it wasn't as good as it could be. Now we have a cental avatar, sinewave gears, that we ask people to send their issues to. that bot creates a ticket with your ims directly in our crm system. before we didn't know who was handling who and people got lost and messages went unanswered. now every single customer gets logged and we can ensure we get to everyone
[9:39] Easy Babcock: I know we haven't been perfect in the past but we do want to get it right
[9:40] Easy Babcock: over the next couple of months we will be making as many improvements to our customer services as we can - so send us recommendations and ideas
[9:40] Ceka Cianci: Easy is it ok to quote this in a thread in the sl forum that is going on so they know there also?
[9:41] Easy Babcock: Sure
[9:43] Ceka Cianci: thank you Easy for letting us know what is happening =)
