Second Life Forums Archive

Fatbottomedgirl Barbosa

Registered User

Join date: 10 Aug 2007

Posts: 88

02-14-2008 13:58

could someone please tell me where this is. of course now i need it in a hurry i cant find it.

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

02-14-2008 14:00

You have to go through all the Solution Finder steps to get to it.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Wildefire Walcott

Heartbreaking

Join date: 8 Nov 2005

Posts: 2,156

02-14-2008 14:05

If you are a concierge user (own more than 1/2 sim worth of land), you can speak to a LL support person via live chat.
1. Go to http://secondlife.com/support
2. Log in to the support system.
3. Once logged in, look under where it says "Concierge Customer?" and click the "here" link.
4. Click the "Click here to start concierge live chat" link on the Knowledge Base page.

If you are not a concierge user, you need to submit a support ticket.

By the way, do you need help now? Perhaps someone reading now can assist you.

_____________________

Desperation Isle Estates: Great prices, great neighbors, great service!
http://desperationisle.blogspot.com/

New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL!
http://desperationisle.com/

Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!

Ann Launay

Neko-licious™

Join date: 8 Aug 2006

Posts: 7,893

02-14-2008 14:10

From: Wildefire Walcott

If you are not a concierge user, you need to submit a support ticket.

Nope, all Premiums get Live Chat too, LL just hides it in the Solution Finder.

_____________________

~Now Trout Re-Re-Re-Certified!~

From: someone

I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things.

Congratulations and shame on you! You are a bit of a slut.

Wildefire Walcott

Heartbreaking

Join date: 8 Nov 2005

Posts: 2,156

02-14-2008 14:13

From: Ann Launay

You have to go through all the Solution Finder steps to get to it.

Oh! There are two solution finders, apparently. I didn't think anyone but Concierge had live chat because the "Solution Finder" at the main support center page is just a gimpy static knowledge base. But you are right. Here are the steps, Fatbottomedgirl:

From: someone

How do I submit a Support ticket or initiate Live Chat?

It depends on whether or not you've got a Basic or Premium account.

* Residents with a Basic account should go to Help Island and talk to someone there.
* Residents with a Premium account can submit a support ticket or start a Live Chat session through the Solution Finder.

1. Start at the Solution Finder: https://support.secondlife.com/ics/support/TSFolder.asp
2. Select a category from the Select a category box and click Continue to Step 2.
3. The most popular topics from that category are displayed. Read through them to be sure you haven't missed the answer to your question.
4. If you don't see your answer, click My answer is not here.
5. Try searching for keywords related to your problem: Type something into the field and click Search and Continue.
6. If you still don't see your answer, click My answer is not here.
7. You can either click the Submit a Ticket link to submit a support ticket or click one of the Live Chat links. Be sure to include all the relevant details of the problem you're experiencing.
Residents who qualify for Concierge service also have their own Live Chat area and a phone number they can call. Information on accessing these options is available here for Concierge-level Residents.

_____________________

Desperation Isle Estates: Great prices, great neighbors, great service!
http://desperationisle.blogspot.com/

New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL!
http://desperationisle.com/

Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!

Fatbottomedgirl Barbosa

Registered User

Join date: 10 Aug 2007

Posts: 88

02-15-2008 00:27

Thanks for you help.

Welcome to the Second Life Forums Archive

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Fatbottomedgirl Barbosa Registered User Join date: 10 Aug 2007 Posts: 88	02-14-2008 13:58 could someone please tell me where this is. of course now i need it in a hurry i cant find it.
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	02-14-2008 14:00 You have to go through all the Solution Finder steps to get to it. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Wildefire Walcott Heartbreaking Join date: 8 Nov 2005 Posts: 2,156	02-14-2008 14:05 If you are a concierge user (own more than 1/2 sim worth of land), you can speak to a LL support person via live chat. 1. Go to http://secondlife.com/support 2. Log in to the support system. 3. Once logged in, look under where it says "Concierge Customer?" and click the "here" link. 4. Click the "Click here to start concierge live chat" link on the Knowledge Base page. If you are not a concierge user, you need to submit a support ticket. By the way, do you need help now? Perhaps someone reading now can assist you. _____________________ Desperation Isle Estates: Great prices, great neighbors, great service! http://desperationisle.blogspot.com/ New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL! http://desperationisle.com/ Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!
Ann Launay Neko-licious™ Join date: 8 Aug 2006 Posts: 7,893	02-14-2008 14:10 From: Wildefire Walcott If you are not a concierge user, you need to submit a support ticket. Nope, all Premiums get Live Chat too, LL just hides it in the Solution Finder. _____________________ ~Now Trout Re-Re-Re-Certified!~ From: someone I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut.
Wildefire Walcott Heartbreaking Join date: 8 Nov 2005 Posts: 2,156	02-14-2008 14:13 From: Ann Launay You have to go through all the Solution Finder steps to get to it. Oh! There are two solution finders, apparently. I didn't think anyone but Concierge had live chat because the "Solution Finder" at the main support center page is just a gimpy static knowledge base. But you are right. Here are the steps, Fatbottomedgirl: From: someone How do I submit a Support ticket or initiate Live Chat? It depends on whether or not you've got a Basic or Premium account. * Residents with a Basic account should go to Help Island and talk to someone there. * Residents with a Premium account can submit a support ticket or start a Live Chat session through the Solution Finder. 1. Start at the Solution Finder: https://support.secondlife.com/ics/support/TSFolder.asp 2. Select a category from the Select a category box and click Continue to Step 2. 3. The most popular topics from that category are displayed. Read through them to be sure you haven't missed the answer to your question. 4. If you don't see your answer, click My answer is not here. 5. Try searching for keywords related to your problem: Type something into the field and click Search and Continue. 6. If you still don't see your answer, click My answer is not here. 7. You can either click the Submit a Ticket link to submit a support ticket or click one of the Live Chat links. Be sure to include all the relevant details of the problem you're experiencing. Residents who qualify for Concierge service also have their own Live Chat area and a phone number they can call. Information on accessing these options is available here for Concierge-level Residents. _____________________ Desperation Isle Estates: Great prices, great neighbors, great service! http://desperationisle.blogspot.com/ New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL! http://desperationisle.com/ Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!
Fatbottomedgirl Barbosa Registered User Join date: 10 Aug 2007 Posts: 88	02-15-2008 00:27 Thanks for you help.