Second Life Forums Archive - Priority Concierge support requirements?

Graeme Rubble

Registered User

Join date: 7 Feb 2008

Posts: 226

10-05-2009 06:46

I know that there are certain requirements (e.g. owning a full region) for gaining Concierge level support from Linden Lab.

But does anybody know the criteria for obtaining Prioirty Concierge support? I've noticed a number of land owners who can transfer regions in less than 24 hours - which is certainly not the case for myself

I guess it's dependent on a certain monthly US$ tier value or number of regions held - but I'm curious to know what the actual requirements are.

Regards,
Graeme

Lindal Kidd

Dances With Noobs

Join date: 26 Jun 2007

Posts: 8,371

10-05-2009 06:59

From: Graeme Rubble

I know that there are certain requirements (e.g. owning a full region) for gaining Concierge level support from Linden Lab.

But does anybody know the criteria for obtaining Prioirty Concierge support? I've noticed a number of land owners who can transfer regions in less than 24 hours - which is certainly not the case for myself

I guess it's dependent on a certain monthly US$ tier value or number of regions held - but I'm curious to know what the actual requirements are.

Regards,
Graeme

You mean there is a level above Concierge? I'm shocked and hurt. Concierge level applies to anyone who pays more than $100 USD per month in tier, i.e., you own a half region or more of Mainland, or at least one private region.

_____________________

It's still My World and My Imagination! So there.
Lindal Kidd

Daniel Regenbogen

Registered User

Join date: 9 Nov 2006

Posts: 684

10-05-2009 07:02

From: Lindal Kidd

You mean there is a level above Concierge? I'm shocked and hurt. Concierge level applies to anyone who pays more than $100 USD per month in tier, i.e., you own a half region or more of Mainland, or at least one private region.

There it, isn't that nice? Extended Concierge Level afaik starts at $5000 per month.

Ciaran Laval

Mostly Harmless

Join date: 11 Mar 2007

Posts: 7,951

10-05-2009 07:05

I've never heard of this extended concierge level support.

There is the enterprise level support:

http://secondlifegrid.net/spt/virtual-world-technical-support

I'm sure that costs 25 grand a year.

Desmond Shang

Guvnah of Caledon

Join date: 14 Mar 2005

Posts: 5,250

10-05-2009 07:23

I think Daniel has it right.

_____________________

Steampunk Victorian, Well-Mannered Caledon!

Imnotgoing Sideways

Can't outlaw cute! =^-^=

Join date: 17 Nov 2007

Posts: 4,694

10-05-2009 07:46

Learn the FIC secret region handshake. (^_^)y

_____________________

Somewhere in this world; there is someone having some good clean fun doing the one thing you hate the most. (^_^)y

http://slurl.com/secondlife/Ferguson/54/237/94

Meade Paravane

Hedgehog

Join date: 21 Nov 2006

Posts: 4,845

10-05-2009 07:50

/me thinks that's the 'Enterprise' level. Dunno if you get a nice prim starship with it, though.

_____________________

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Wildefire Walcott

Heartbreaking

Join date: 8 Nov 2005

Posts: 2,156

10-05-2009 08:12

From: Daniel Regenbogen

There it, isn't that nice? Extended Concierge Level afaik starts at $5000 per month.

I was dubious about this, because if what you said was true I should be getting that level of service- and although I frequently have tickets processed in 24 hours or less, I also recently had a sim upgrade ticket that took 8 days to process.

Anyway, I just got off the line with Concierge about this and yes, there really is an extended concierge service, and the requirements are that you pay $5000/year (not per month) in land maintenance fees/tier. So, if you have 2 or more full-tier private sims, you qualify.

Enrollment in this service is automatic. I have apparently been getting the service for quite a while and just never realized it.

EDIT: And yes, there is an additional Enterprise level of service with requires a flat payment of like $10,000 USD on top of any existing land use fees.

_____________________

Desperation Isle Estates: Great prices, great neighbors, great service!
http://desperationisle.blogspot.com/

New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL!
http://desperationisle.com/

Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!

Ciaran Laval

Mostly Harmless

Join date: 11 Mar 2007

Posts: 7,951

10-05-2009 08:17

From: Wildefire Walcott

Anyway, I just got off the line with Concierge about this and yes, there really is an extended concierge service, and the requirements are that you pay $5000/year (not per month) in land maintenance fees/tier. So, if you have 2 or more full-tier private sims, you qualify.

Heck I'm in this bracket then. Interesting, I've always found Concierge support to be great in the main anyway.

Ceka Cianci

SuperPremiumExcaliburAcc#

Join date: 31 Jul 2006

Posts: 4,489

10-05-2009 08:27

250 regions or more and you are in end game and are given enlightenment accounts..
You don't really need service with this account..You get The Book of Second Life and the understanding of the linden language..All things that were confusing become known and the future is clear..
Total enlightenment..No service required.....

In the words of Dane cook.."Iwant that!!! I want!! The Alien acid spit!! Pth pth pth

"

_____________________

Free Your Mind
http://www.flickr.com/photos/ceka_cianci/

Desmond Shang

Guvnah of Caledon

Join date: 14 Mar 2005

Posts: 5,250

10-05-2009 08:38

I think that the irony is this:

...by the time you get 24 hour support, you are probably *giving* 24 hour support yourself, to a far greater number of residents...

grins

_____________________

Steampunk Victorian, Well-Mannered Caledon!

Wildefire Walcott

Heartbreaking

Join date: 8 Nov 2005

Posts: 2,156

10-05-2009 10:51

From: Desmond Shang

I think that the irony is this:

...by the time you get 24 hour support, you are probably *giving* 24 hour support yourself, to a far greater number of residents...

grins

Amen to that.

_____________________

Desperation Isle Estates: Great prices, great neighbors, great service!
http://desperationisle.blogspot.com/

New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL!
http://desperationisle.com/

Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!

Priority Concierge support requirements?
Graeme Rubble Registered User Join date: 7 Feb 2008 Posts: 226	10-05-2009 06:46 I know that there are certain requirements (e.g. owning a full region) for gaining Concierge level support from Linden Lab. But does anybody know the criteria for obtaining Prioirty Concierge support? I've noticed a number of land owners who can transfer regions in less than 24 hours - which is certainly not the case for myself I guess it's dependent on a certain monthly US$ tier value or number of regions held - but I'm curious to know what the actual requirements are. Regards, Graeme
Lindal Kidd Dances With Noobs Join date: 26 Jun 2007 Posts: 8,371	10-05-2009 06:59 From: Graeme Rubble I know that there are certain requirements (e.g. owning a full region) for gaining Concierge level support from Linden Lab. But does anybody know the criteria for obtaining Prioirty Concierge support? I've noticed a number of land owners who can transfer regions in less than 24 hours - which is certainly not the case for myself I guess it's dependent on a certain monthly US$ tier value or number of regions held - but I'm curious to know what the actual requirements are. Regards, Graeme You mean there is a level above Concierge? I'm shocked and hurt. Concierge level applies to anyone who pays more than $100 USD per month in tier, i.e., you own a half region or more of Mainland, or at least one private region. _____________________ It's still My World and My Imagination! So there. Lindal Kidd
Daniel Regenbogen Registered User Join date: 9 Nov 2006 Posts: 684	10-05-2009 07:02 From: Lindal Kidd You mean there is a level above Concierge? I'm shocked and hurt. Concierge level applies to anyone who pays more than $100 USD per month in tier, i.e., you own a half region or more of Mainland, or at least one private region. There it, isn't that nice? Extended Concierge Level afaik starts at $5000 per month.
Ciaran Laval Mostly Harmless Join date: 11 Mar 2007 Posts: 7,951	10-05-2009 07:05 I've never heard of this extended concierge level support. There is the enterprise level support: http://secondlifegrid.net/spt/virtual-world-technical-support I'm sure that costs 25 grand a year.
Desmond Shang Guvnah of Caledon Join date: 14 Mar 2005 Posts: 5,250	10-05-2009 07:23 I think Daniel has it right. _____________________ Steampunk Victorian, Well-Mannered Caledon!
Imnotgoing Sideways Can't outlaw cute! =^-^= Join date: 17 Nov 2007 Posts: 4,694	10-05-2009 07:46 Learn the FIC secret region handshake. (^_^)y _____________________ Somewhere in this world; there is someone having some good clean fun doing the one thing you hate the most. (^_^)y http://slurl.com/secondlife/Ferguson/54/237/94
Meade Paravane Hedgehog Join date: 21 Nov 2006 Posts: 4,845	10-05-2009 07:50 /me thinks that's the 'Enterprise' level. Dunno if you get a nice prim starship with it, though. _____________________ Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!! - Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left
Wildefire Walcott Heartbreaking Join date: 8 Nov 2005 Posts: 2,156	10-05-2009 08:12 From: Daniel Regenbogen There it, isn't that nice? Extended Concierge Level afaik starts at $5000 per month. I was dubious about this, because if what you said was true I should be getting that level of service- and although I frequently have tickets processed in 24 hours or less, I also recently had a sim upgrade ticket that took 8 days to process. Anyway, I just got off the line with Concierge about this and yes, there really is an extended concierge service, and the requirements are that you pay $5000/year (not per month) in land maintenance fees/tier. So, if you have 2 or more full-tier private sims, you qualify. Enrollment in this service is automatic. I have apparently been getting the service for quite a while and just never realized it. EDIT: And yes, there is an additional Enterprise level of service with requires a flat payment of like $10,000 USD on top of any existing land use fees. _____________________ Desperation Isle Estates: Great prices, great neighbors, great service! http://desperationisle.blogspot.com/ New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL! http://desperationisle.com/ Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!
Ciaran Laval Mostly Harmless Join date: 11 Mar 2007 Posts: 7,951	10-05-2009 08:17 From: Wildefire Walcott Anyway, I just got off the line with Concierge about this and yes, there really is an extended concierge service, and the requirements are that you pay $5000/year (not per month) in land maintenance fees/tier. So, if you have 2 or more full-tier private sims, you qualify. Heck I'm in this bracket then. Interesting, I've always found Concierge support to be great in the main anyway.
Ceka Cianci SuperPremiumExcaliburAcc# Join date: 31 Jul 2006 Posts: 4,489	10-05-2009 08:27 250 regions or more and you are in end game and are given enlightenment accounts.. You don't really need service with this account..You get The Book of Second Life and the understanding of the linden language..All things that were confusing become known and the future is clear.. Total enlightenment..No service required..... In the words of Dane cook.."Iwant that!!! I want!! The Alien acid spit!! Pth pth pth " _____________________ Free Your Mind http://www.flickr.com/photos/ceka_cianci/
Desmond Shang Guvnah of Caledon Join date: 14 Mar 2005 Posts: 5,250	10-05-2009 08:38 I think that the irony is this: ...by the time you get 24 hour support, you are probably giving 24 hour support yourself, to a far greater number of residents... grins _____________________ Steampunk Victorian, Well-Mannered Caledon!
Wildefire Walcott Heartbreaking Join date: 8 Nov 2005 Posts: 2,156	10-05-2009 10:51 From: Desmond Shang I think that the irony is this: ...by the time you get 24 hour support, you are probably giving 24 hour support yourself, to a far greater number of residents... grins Amen to that. _____________________ Desperation Isle Estates: Great prices, great neighbors, great service! http://desperationisle.blogspot.com/ New Desperation Isle: The prettiest BDSM Playground and Fetish Mall in SL! http://desperationisle.com/ Desperation Isle Productions: Skyboxes for lots (and budgets) of all sizes!

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Priority Concierge support requirements?