So there I am yesterday at Abraminations - buying their Male #5 AO (which is an awesome product by the way) and the Lag Monster and his evil side kick Particle Loss Boy swept in and had their fun. Long story made short is that I now have three copies of that AO in my inventory, and was charged for all of them. At $L 900 a pop...that hurt. Any suggestions on what I could do to recoup those losses? Any help is appreciated!
Keeran Blackadder
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Keeran Blackadder
Registered User
Join date: 13 Aug 2007
Posts: 30
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08-15-2007 10:39
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Chip Midnight
ate my baby!
Join date: 1 May 2003
Posts: 10,231
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08-15-2007 10:42
Contact the store owner. They can check the transaction history to verify that you bought three of them. If they're no-transfer then they should be willing to refund you for the two you bought by accident.
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Xplorer Cannoli
Cache Cleaner
Join date: 18 Sep 2005
Posts: 1,131
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08-15-2007 10:43
if its not transferable and all the same product, explain that to the seller. If they won't provide a refund, perhaps they would allow you to choose two other of their fine products to compensate for the lag mishap.
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Tiana Whitfield
Forever And A Day
Join date: 1 Apr 2007
Posts: 702
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08-15-2007 10:44
I had this with textures, I had to eat my loss, I tried contacting the seller but they never replied. I know for a fact I did only click once but SL froze on me and went all freaky
 I think what I was led to understand by others is that the seller is under no obligation to pay you for your loss, but a lot of sellers will see what happened by looking at their transaction history if you bring it to their attention and may kindly refund you... Though they are not under obligation to. _____________________
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Soji Slade
Um . . . Hello?
Join date: 28 Mar 2007
Posts: 1,270
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08-15-2007 10:44
Best thread title I've seen in a while. I have nothing to say in this thread though. Sorry
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Markubis Brentano
Hi...YAH!!
Join date: 15 Apr 2006
Posts: 836
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08-15-2007 10:45
So there I am yesterday at Abraminations - buying their Male #5 AO (which is an awesome product by the way) and the Lag Monster and his evil side kick Particle Loss Boy swept in and had their fun. Long story made short is that I now have three copies of that AO in my inventory, and was charged for all of them. At $L 900 a pop...that hurt. Any suggestions on what I could do to recoup those losses? Any help is appreciated! Keeran Blackadder I'd suggest contacting Abramelin via the website. Tell them the situation and what happened. |
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Markubis Brentano
Hi...YAH!!
Join date: 15 Apr 2006
Posts: 836
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08-15-2007 10:46
So there I am yesterday at Abraminations - buying their Male #5 AO (which is an awesome product by the way) and the Lag Monster and his evil side kick Particle Loss Boy swept in and had their fun. Long story made short is that I now have three copies of that AO in my inventory, and was charged for all of them. At $L 900 a pop...that hurt. Any suggestions on what I could do to recoup those losses? Any help is appreciated! Keeran Blackadder I'd suggest contacting Abramelin via the website. Tell them the situation and what happened. http://www.abranimations.com/ They have helped me out in the past with "huds-gone-bad" and have always been very helpful and fair. |
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Kevyn Hienke
Curmudgeon
Join date: 21 Dec 2006
Posts: 238
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08-15-2007 10:49
I had this with textures, I had to eat my loss, I tried contacting the seller but they never replied. I know for a fact I did only click once but SL froze on me and went all freaky I think what I was led to understand by others is that the seller is under no obligation to pay you for your loss, but a lot of sellers will see what happened by looking at their transaction history if you bring it to their attention and may kindly refund you... Though they are not under obligation to. Yeah, otoh, I've had of couple of instances where sellers refunded me for similar things without even me having to ask. Once I bought several copies of a copyable item (I was new) and the seller IMed me, told me what I'd done, and refunded the money for the multiple copies. Another noticed that an item I'd purchased had the wrong (too high) price on it, and refunded me the excess. Needless to say, both have made a fan for life |
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Nina Stepford
was lied to by LL
Join date: 26 Mar 2007
Posts: 3,373
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08-15-2007 11:04
unfortunately he loves no copy animations, so you would be able to sell two of them back to him.
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Maggie McArdle
FIOS hates puppies
Join date: 8 May 2006
Posts: 2,855
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08-15-2007 11:21
Contact the owner. as was stated he is very fair and has excellent cust. service!
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There's, uh, probably a lot of things you didn't know about lindens. Another, another interesting, uh, lindenism, uh, there are only three jobs available to a linden. The first is making shoes at night while, you know, while the old cobbler sleeps.You can bake cookies in a tree. But the third job, some call it, uh, "the show" or "the big dance," it's the profession that every linden aspires to.
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Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
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08-15-2007 11:27
Definitely contact the owner, abramelin wolfe(sp). I have had a problem in the past, SL fault, and she took care of it no questions asked. Best customer service from an SL store I have ever received hands down.
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Keeran Blackadder
Registered User
Join date: 13 Aug 2007
Posts: 30
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08-15-2007 11:37
I've just emailed his website, and am looking forward to any help he may have. I need to make sure that there is NO question about Mr. Abramination's wares...they are top notch and I will continue to buy from his establishment. Should there be no way to recover the $L I spent, I'll check it off as a lesson learned, but will continue to praise his products and his name. Honestly, he's given more personality to my Avatar than I had thought possible, and his work should be commended. Thanks for all the advice!
Keeran Blackadder |
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Ceera Murakami
Texture Artist / Builder
Join date: 9 Sep 2005
Posts: 7,750
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08-15-2007 11:45
I know that when I notice someone has purchased two identical texture bundles from me, back to back, I will make a point of contacting them and asking if it was a mistake. I usually get amazed responses, and even more so when I offer a full refund on the duplicate purchase.
And mind you, when I do that, I take a 50% loss, as the initial sale already got split 50/50 with the store owner where I sell my textures. But I'd rather have happy customers who come back again and again for my new work. _____________________
Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.
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Keeran Blackadder
Registered User
Join date: 13 Aug 2007
Posts: 30
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08-16-2007 09:24
Update:
Abranimations, under no obligation what so ever, contacted me and was kind enough to reimburse me for the extra AO's I had purchased. This, beyond doubt, is what customer service is all about. They have a life-long customer here, and I strongly encourage others to shop with Abranimations when you are in the market for animations. I am pleased that they went out of their way to help me out, and am still loving the products I've purchased from them. Keeran Blackadder |