SL Strikes Again

Stale money... TP's not working ... oh the joy!

Don't you think it's LONG OVERDUE for you people at Linden Labs to address these CONTINUOUS DAILY issues on the blog and explain what the hell is going on and what you are doing to fix it?

Contacting sellers of services/products inworld for refunds due to these issues is worthless. Signs posted everywhere that refunds will not be given due to SL asset server issues... I think it's BS that this thievery is being seen more and more. But on the other hand, I can't blame them either.

I get tired of issuing refunds every single day, but at least I'm honest.

Linden Labs... you either need to make sure that money DOES NOT transfer hands when these problems happen, or step up and institute some rules regarding this. This is RL money that people use in this game. Come on already!

hopefully, people aren't scamming you. meaning, receiving product and lying about it.

for this very reason, i was thinking about going to 'copy/no transfer' until this money issue becomes more stable. no way to know if they actually received something or not. and if you are selling transferrable items, they are either getting it for free, or getting 2 for 1. either way, i am suspicious of certain sales.

Are you saying people are buying your products and not receiving it and the money is, supposedly, taken from their account but you are not seeing it in your transaction history?

That`s weird if so, i *always* see the money in my transaction history. Sometimes customers assume the money left their account when things like this happen but when instructed to check *their* account history they realize the money never left.

If you can verify transaction, instead of a refund, just give them the actual product. It will cost you nothing.

I always verify via my transaction history and ask them to do the same thing. If I see the money and they claim no product, I issue the refunds/products, depending on what they are asking for. I choose to remain "honest" on my end. As for the customers, who knows.

However, I have had numerous sellers inform me that they will not issue a product/refund to me, even though my transactions show that they did receive the money... and that's where I have serious concerns.

Linden Labs is allowing this thievery to continue by not stepping up and either making rules or making it so that the money truly does not transfer hands when asset server issues happen. Whether they want to admit it or not, the Linden dollar has RL dollar value. We pay RL money for Lindens... we can cash them out for RL money.

Certainly it's not a lot of RL money for one or two transactions to go wrong... however, these issues with the asset servers have been going on daily for over a month now. THAT adds up to a lot of RL money ... and since this is GRID WIDE... that's a lot of money that people all over SL are being robbed of.

You're right to have concerns but what do you propose as a solution? The seller hasn't ripped you off.

What I would like to know is where does this money go if not to the seller. If you are on a dancepad and you reset to get paid while transactions are down, and of course no notice of this IN GAME, and you check your transactions and it doesnt show there, where the heck does this money go?
To the Lindens? Cuz, it sure isnt in my account!!!!

Please re-read my post. I have indeed been ripped off, several times in fact. And I proposed either Linden Labs create rules regarding this ... which is simple for them to verify... or make it so money cannot transfer hands at all during asset server issues.

I can't help but be suspicious when anyone with half a brain knows that it's 2 for the price of 1 time at some stage during every day, if they choose to be thieves. I always assume that the customer is being honest and deal with it, but I'm heartily sick of it.

Today I got two IMs by email from a customer. The first said that she didn't receive two 50L chairs. The second one listed the copied and pasted transactions, including a much more expensive sex unit which she now says she also didn't receive. The sex unit was the first of the 3 items that she bought, so she could have noticed it before the chairs, and if she noticed the chairs why didn't she check the sex unit before IMing me about the chairs? What am I to think? I don't implicitly trust it, but it might be totally true. I hate being conned but I have to deal with it is though it's true.

I am heartily sick of the daily transaction failures. I do believe that they are trying to fix the daily problems, but I don't believe that they are doing all that they can. They once said that they would limit logins, for instance, and they could do that until the new hardware arrives.

Ripped off by who though? Linden Lab won't replace the item from the seller, sellers who offer no refunds are following the company line, therein lies the issue.

have had this happen a few times in this week. How are people to get paid if this is occuring? LL takes Real $$$$$$ but when it comes to inworld L$ its a different story.........

Exactly. I would say their "numbers" matter more to them than whether or not transactions work.

coco

While there's some responsibility on people who buy things when the grid is broken, part of the responsibility does lay with the sellers as well since they could play it safe by closing down.

If someone keeps their store open while they know for a fact that some purchases will fail to get delivered, they should replace items (obviously not when the request is full of red flags) in order to remain honest because it's the risk they chose to take.

If the delivery mechanism is broken, that's the seller's problem to complain about to LL. The buyer is paying the seller, not LL, so it's up to the seller to provide the proper customer service which in this case is to offer a replacement.

omg your joking right??????????? some people are not even in game how ar they suppose to do this?

It's odd that this is happening to you so often, Lauralyne. Over the past few weeks, I've had a few hundred sales but, only been notified of 3 or 4 sales not being completed.

After checking my own transaction history, I will happily resend the item that was purchased. But I will only refund if the customer mistakenly purchased 2, or more, of the same No Trans/No Mod item.

I myself have had about 100 sales the past couple weeks and purchased maybe 20 or so items. Fortunately I havent been having any of the issues the OP s talking about. Could be the OP is usung a vendor system that used to work but with all the changes in SL dont work well anymore, I use Jevn Vendors seem to work well for me. Also too a good scripter wil be able to write a tracking script for a vendor that can confirm a delivery was made.

Mistakes are also often made by buyers, if they cant find the itmen in thier inventory, they assume it wasnt delivered. In my nearly two years in SL I have less than 5 legitimate cases where something didnt get to where it was going to , and that was mostly on land deals for several L$k's

To The OP, if your shop is on the mainland, perhaps your busines will do better by moving to estate land, Mainland can get very bogged down with lag where most sims run much faster, IM me inworld if you are looking to move to estates, I have several sims that support a whole host of differnt business's, and no one complains about this happening to them

It has nothing to do with mainland or island - it's the database cluster that (they say) isn't capable of handling everything when it gets very busy.

I'm curios about you saying, "Also too a good scripter wil be able to write a tracking script for a vendor that can confirm a delivery was made." though. Would you explain how a script can tell if an item was delivered please?

Not to stir things up but yesterday when I was in world shopping there was no notification of transactions being messed up. Discovered it after I tried to do a transaction and then I checked the blog. That is my usual course of action anymore lol.

So if they dont notify us inworld then how is a person to know till they are paying?

This is not a gripe mind you but just to set somethings straight.

Bec

However the example set by the daddy of all sellers is "tough titty". Linden Lab won't take responsibility, is it any wonder that some sellers therefore take the same line when the example is set from upon high?

I've been in stores where they have posters up saying they won't refund or replace items that don't get delivered, if I choose to buy there then surely I shouldn't expect a refund or a replacement.

I can understand the reluctance for sellers to deliver non-delivered items if the items are very highly priced, but they must lose a lot of business because of that policy these days.

You'd think wouldn't you, there really shouldn't be any need for rules, market forces should dictate policy but it seems that plenty of people buy from places who apply a no refund policy, otherwise they wouldn't be so widespread still.

You know, what I don't understand about this whole thing is why LL can't write some program or something that makes there be checks to see if it went through. I mean you don't hear of these sorts of problems at ATMs, do you? (Yes, we gave you your money, but the link went down and your account never got debited).

LL control both ends of the transaction - why can't they make sure that it is successful, or the money never gets debited?