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Stolen Account, Help!
Devona Markova
Registered User
Join date: 22 May 2008
Posts: 2
10-11-2009 01:59
My friend's account has been stolen by someone, I don't know who, but I need to know who, and how to report it before they do serious damage to 1st Life financial data.

Please Help
Tan Qian
Registered User
Join date: 27 Sep 2006
Posts: 0
10-11-2009 02:17
The friend should immediately call Billing support and have the account suspended:

Toll-Free (US/Canada)
800.294.1067
Long Distance
703.286.6277

Not sure what happens next. Most likely the friend will also want to suspend transactions on any financial services linked to the account, too, or at least talk to that service for instructions on how to proceed.
Qie Niangao
Coin-operated
Join date: 24 May 2006
Posts: 7,138
10-11-2009 02:19
The friend should immediately call Billing support and have the account suspended:

Toll-Free (US/Canada)
800.294.1067
Long Distance
703.286.6277

Not sure what happens next. Most likely the friend will also want to suspend transactions on any financial services linked to the account, too, or at least talk to that service for instructions on how to proceed.

[Edit: thinking more about this, I'm not so sure the RL financial information is compromised. Is it possible for a member to see their own financial information associated with an account? AFAIK, they can only enter new information, so it may not be necessary to contact the linked financial institution. Perhaps Billing Support can give advice about this.

Also, I'm thinking now (based on the Technical Issues forum post) that maybe the friend can't be reached right now. One could contact Billing Support on their behalf--they *might* suspend the account based on a third-party report; not sure, but they probably don't want a chance of incurring fraudulent billing. The obvious downside of that is that the rightful owner had better have given valid and verifiable RL information when setting up the account, or there will be no way to establish ownership, and the suspended account will be lost forever.]
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Briana Dawson
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Join date: 23 Sep 2003
Posts: 5,855
10-11-2009 03:36
Oi vey
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Oscar Wylder
Thales Infinity V2
Join date: 10 Mar 2009
Posts: 82
10-11-2009 03:51
From: Qie Niangao
The friend should immediately call Billing support and have the account suspended:

Toll-Free (US/Canada)
800.294.1067
Long Distance
703.286.6277

Not sure what happens next. Most likely the friend will also want to suspend transactions on any financial services linked to the account, too, or at least talk to that service for instructions on how to proceed.

[Edit: thinking more about this, I'm not so sure the RL financial information is compromised. Is it possible for a member to see their own financial information associated with an account? AFAIK, they can only enter new information, so it may not be necessary to contact the linked financial institution. Perhaps Billing Support can give advice about this.

Also, I'm thinking now (based on the Technical Issues forum post) that maybe the friend can't be reached right now. One could contact Billing Support on their behalf--they *might* suspend the account based on a third-party report; not sure, but they probably don't want a chance of incurring fraudulent billing. The obvious downside of that is that the rightful owner had better have given valid and verifiable RL information when setting up the account, or there will be no way to establish ownership, and the suspended account will be lost forever.]



As soon as possible

Quoted For Truth
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Brenda Connolly
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Join date: 10 Jan 2007
Posts: 25,000
10-11-2009 06:28
From: Devona Markova
My friend's account has been stolen by someone, I don't know who, but I need to know who, and how to report it before they do serious damage to 1st Life financial data.

Please Help


You can't report it, the account holder must do it. Have them follw Qies' advice.
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Ann Otoole
Registered User
Join date: 22 May 2007
Posts: 867
10-11-2009 07:12
From: Devona Markova
... before they do serious damage to 1st Life financial data.

Please Help

It is Sunday. Good luck getting in touch with the right department at Linden Lab. Maybe Live Support Chat would be a better idea given it is Sunday. Not sure if they have access to what is needed though.

BTW how exactly could any damage be done to rl financial data?
Phil Deakins
Prim Savers = low prims
Join date: 17 Jan 2007
Posts: 9,537
10-11-2009 07:23
From: Ann Otoole
BTW how exactly could any damage be done to rl financial data?
If the account has payment info on file, as it sounds like it has, then $L could be bought with it and passed onto the thief. The data can't damaged but the money could be taken.
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